1.1 My own capability and readiness

To deliver and prepare for the Activity 1 I was using Systematic Training Cycle, where it says:
Identify Training needs
Setting training objectives
Plan the training
Implement the training
Evaluate the course
Analysis and review

Identify Training needs

For training I had to identify participant-training needs, had to answer a question: why did I decide to conduct customer service training. And what needs should be improved during this training. My current job is related to customer service in that point my own confidence was high to this subject. Absolutely, ready for any questions, after session or during the Training.

Setting objectives
To set Smart objectives, which should be specific, measurable, achievable, realistic and time bound for my 30 min session. An ideas and range choice of training material I got in Internet and CIPD website also Course Companion.
Had to mark areas to cover essential work-related skills. What knowledge participants have to demonstrate at the end of the training session.
To begin, I created a training plan include information and length of each topic, very important timing of each objective.

Preparation

To present myself at the course in had to unsure that I am dressed in the way that meets the expectations of the workshop. During training my body language should show confidence. Making eye contact with participant, had to show attention to the group. For better delivery of training, as I was suggested by my tutor, I made loads of practice in front of mirror, as well as, videos where I could see my mistakes, and I could to avoid not necessary gesticulation, expressions and make sure all training will go fluent.

Availability of space, equipment and resource

The most of equipment was provided at etc. Venue training centre at Elephant and Castle London where was