HUMAN RESOURCES MANAGEMENT : H301
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A Study of Job Analysis and Design in Mobile Network Operators of the Telecommunications Industry in Bangladesh
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Objectives of the Report

Objectives of the Repot
To determine the job analysis and design techniques used by the mobile phone operators in Bangladesh. To evaluate the effectiveness of each firm’s job analysis and design techniques and cross-examining them to make a comparison To provide possible recommendations on ways to improve each firm’s job analysis and design techniques

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Research Methodology

Research Methodology
Primary Sources  Questionnaire Secondary Sources  Journals  Research Papers  Internet

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Limitations

Limitations
 Only one official from each company was interviewed  Difficult to contact HR managers due to their work schedules  Hesitant to provide information due to their confidential nature  Difficult to assess reliability as based mainly on interviews

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Job Analysis and Design

Job Analysis: Importance & Purpose
 Primary task for setting a baseline for each job  Enables HR professionals to effectively manage job-related activities  Systematic approach to defining the job role, description, requirements, responsibilities, evaluation, etc.  Legal validation of employment decisions  Defines duties & tasks  Identifies reporting relationships  Basis for determining relative worth of jobs  Identifies redundancy

Job Design
 Refers to the way that a set of tasks, or an entire job, is organized  Takes into account factors that affect the work  Organizes the content and tasks to improve the efficiency of the business and improve employee satisfaction Job design involves administrative areas such as: 1.Job rotation 2.Job enlargement 3.Task/machine pacing 4.Work breaks and working hours

Industry Background

Industry Background
 One of the fastest-growing sectors in Bangladesh  Was a monopoly initially with Citycell’s inception in 1993  GrameenPhone and Aktel followed  Teletalk and Warid made market competitive by bringing in lower rates  GrameenPhone and Banglalink share network infrastructure to lower costs  User density 33% presently  User density expected to double over the next 3-4 years  Rising employment opportunity in this sector

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Research Findings

Job Analysis Process in Grameenphone

Research Findings

1.Data Collection Methods
Grameenphone uses a combination of the following methods:

 The jury of experts method

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 The questionnaire method

Job Analysis Process in Grameenphone

Research Findings

2.Job Descriptions
Prepared after compiling whole job duties, responsibility grades, work units and placement based on its job classifications and skill levels required by each job Contains:  Job summary  Job duties  Skill factors  Working conditions

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Job Analysis Process in Grameenphone

Research Findings

3.Job Specifications
 Role profile  Merits  Academic qualifications  Experience requirements (where applicable)  Additional skill requirements

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4 . Jo b S ta n d a rd s
Job standards that are used in the Telecom Industry are mostly industry standards

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Job Analysis Process in Grameenphone

Research Findings

Elements of Job Design:
Grameenphone considers the elements when designing jobs: ii. Behavior of employees iii. External Environment following

i. Work Environment and Ergonomics

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Job Analysis Process in Banglalink

Research Findings

1.Data Collection Methods
Banglalink uses a combination of the following methods:  The jury of experts method  The survey method

  

Job Analysis Process in Banglalink

Research Findings

2.Job Descriptions
Prepared after compiling whole job duties, responsibility grades, work units and placement based on its job classifications and skill levels required by each job Contains:  Job summary  Department/Division/Job location  Job duties  Responsibility grades

i.
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Job Analysis Process in Banglalink

Research Findings

3.Job Specifications Contains:  Academic qualifications  Experience requirements (where applicable)  Knowledge and skills  Required competencies 4. Job Standards Job standards are formulated according to job descriptions and specifications. These standards are mostly industry standards and stored in Banglalink’s HRIS.

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i.

Job Analysis Process in Banglalink

Research Findings

Elements of Job Design:
Banglalink considers mainly the behavior of employees when designing their jobs to motivate employees.

i.
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Job Analysis Process in Citycell

Research Findings

1.Data Collection Methods
Citycell uses a combination of the following methods:  Direct observation  The Critical Incident Technique (CIT) method

i .

ii.
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Job Analysis Process in Citycell

Research Findings

2.Job Descriptions
Prepared after compiling whole job duties, responsibility grades, work units and placement based on its job classifications and skill levels required by each job Contains: i. Purpose of job ii. Main duties and responsibilities iii. Salary Structure iv. Work Environment

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Job Analysis Process in Citycell

Research Findings

3.Job Specifications
Contains:  Minimum requirements  Skill factors

4. Job Standards
Job standards that are used in the Telecom Industry are mostly industry standards

i.

Job Analysis Process in Citycell

Research Findings

Elements of Job Design: Citycell considers the following elements when designing jobs: i. Work Environment and Ergonomics ii. Behavior of employees

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Job Analysis Process in Warid

Research Findings

1.Data Collection Methods
Warid uses a combination of the following methods:  Pre-launch phase  Post-launch phase a.Survey Method b.Observation Method

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Job Analysis Process in Warid

Research Findings

2.Job Descriptions
Prepared after compiling whole job duties, responsibility grades, work units and placement based on its job classifications and skill levels required by each job Contains:  Job summary  Job duties  Skill factors  Working conditions i.

Job Analysis Process in Warid

Research Findings

Contains:
    

3.Job Specifications
Role profile Merits Academic qualifications Experience requirements (where applicable) Additional skill requirements

4 . Job Standards
Job standards that are used in the Telecom Industry are mostly industry standards i.

Job Analysis Process in Warid

Research Findings

Elements of Job Design: Warid considers the following elements when designing jobs: i. Work Environment ii. Ergonomics iii. Behavior of Employees iv. External Environment

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Cross-examination within Industry- Job Analysis

Most

widely used methods of collecting job analysis data were :
 Surveys- primarily questionnaires Jury of experts method Critical Incident Technique Direct observation also used by Citycell and Warid.

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

Very

little differences exist between the job description criteria of the four companies.

Cross-examination within Industry- Job Analysis
None

of the job descriptions included descriptions of the personality traits/characteristics preferred in job applicants. qualitative and subjective job standards used companies used industry standards as a measure of

 More  All

Cross-examination within Industry- Job Design
GrameenPhone,

Citycell, and Warid emphasized importance of work environment. Warid seriously considers ergonomics when designing jobs. emphasized on the behavior of employees.

 Only

 Banglalink

Recommendations

Recommendations
 Redesigning jobs according to rapid changes in technology, organizational downsizing, or reengineering  Removing specifications not related to job success as they may be violating the law   Updating job descriptions as job duties or specifications change

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Recommendations
 Taking note of issues that influence a futureoriented or a competency-based job analysis and incorporating them into the analysis  Minimizing/eliminating non-value added activities from every job  Identifying and making use of the trend of the performance of management job processes  Incorporating the concept of time management by building time percentages into all of the company’s job descriptions

THANK YOU

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