A01 An investigation into the induction and training procedures used by a selected travel and tourism organisation.

For this part of my assignment I will provide a detailed account of the induction training procedures carried out within Bromley Court Hotel. I will use both primary and secondary research to analyse how both induction and training procedures impact on the level of customer service provided. My sources includes: Bromley Court Hotel website, my visit to the hotel and interview as well as my own observations. I will also use secondary sources such as Bromley Court Hotel staff handbook, hand-outs, leaflets as well as business travel and tourism textbooks.
Bromley court hotel is part of the Best Western group of hotels. It is located in South-east London, Bromley. The hotel opened in 1931 by the current owners, the Frenkel family. Bromley court hotel is owned by Richard Antony freckle who is the present company director, the family have owned the business since 1931. The business through has changed over the years. In 1801 Charles Long purchased the deeds, he rebuilt the property in 1969 and a major extension was added. From then on the hotel has been refurbished continually. It is currently a 3 star hotel but hopes to achieve 4 stars in the future. Bromley Court Hotels mission statement is to provide good, professional service to all customers with their highest standard at all times, another objective is to treat employees fairly and with respect. They aim to increase sales as they have other competitors nearby such as Travelodge.

Both induction and training are important to organisations in delivering effective customer services and in preparing staff for their job role. Training gives the staffs of Bromley Court Hotel the ability all organisations the authority to deliver excellent customer service. This helps the hotel to increase the amount