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Abb Electric Case Study

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Immediately, we would go to through the ABB descriptor data and note the companies with the highest annual spend at ABB. We assume that these companies are existing ABB customers and are already using ABB as main provider of goods. We would then try to note any correlations with annual spend and the district in which the customer is located.
The data shows that of 88 responses provided by customers in ABB’s area, 18 of these responders are already working with ABB. 11 of the 8 existing customers are spending over $500,000 per year on ABB goods which indicates loyalty. To increase market share, ABB would benefit mostly from capitalizing on its “competitive segment’s” by taking customers from competitors. Of ABB’s existing customers we would shift out attention to the customers who are spending the least amount and direct the new marketing program to not only keep them as loyal customers but to increase their annual spending volume with ABB.
Next, we would shift our attention to winning over non-existing customers. In deciding on which non-customers we would direct the new marketing program to, we would take note of which districts ABB is already enjoying the most success in and focus marketing efforts in these districts as ABB’s brand has clearly been established here. ABB would want to use the same marketing strategy that it is now using because it has already experienced success when the attempt to get new business. As per the data, ABB has its highest volume of customers in District 1, but is the district with the lowest amount of annual purchases. However, District 2 is by the far the leader in annual dollars spent, followed by District 3. These amounts are shown in Table 1. When we look at the competitor’s annual sales the trend is the same. District two has the most sales, followed by District 3 and rounding off with District one. The table below presents

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