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Abc Corporation Case Study

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The CEO of ABC Corporation hires you to advise on how ABC will be placed in the best position to maximise its performance and to maintain long-term competitive edge. Read the following facts, and give her comprehensive advice.

CASE STUDY : ABC Corporation
The CEO of ABC is clearly a highly motivated individual who has worked hard to build her business and values hard work from those in the organisation. She takes pride in “leading by example” by working long hours and still getting involved on the technical side of the business, making sure that they “get the job done right the first time”. She clearly values productivity and profit. She maintains that she would not have built the business if she had not pushed herself and those around her to achieve progressively greater levels of these.
Profits are still looking good, but some comments on the part of two of her fourteen senior staff members have led her to suspect that all is not well within the organisation, and that it is hence perhaps nevertheless underperforming. Recently, she received a letter from a leaving employee in their Operations division. This letter finally convinced her that she should approach you (an expert in project and programme management) for advice. Part of it reads as follows:
“My experience is only from being part of Operations, but I assume that the situation is not unknown in the rest of the company. I believe that there is a major problem with the style of management in ABC (at least in the Operations division). There is an aggressive, prescriptive tendency, which seems to be accepted and even admired, and therefore emulated. It seems that you have to espouse these behaviours to be hired as a manager, otherwise you are seen as “too soft”. They seem to be very afraid that this means that you will not get others to get the job done. It is my observation that there

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