...generalize based on the video. The video is meant as a classroom exercise to analyze a specific cultural encounter. Total 20 points. Answer the following questions. What was striking about the attitude of the seller. (name 3 attributes of behavior) 3 Points 1._He was focused more on himself than the relationship. 2. He frequently used the word I and kept being pushy about the sale. 3. The seller’s values were that of short term goals. What was striking about the attitude of the buyer? (Name 3 attributes of behavior)) 3 Points 1. He was much more focused on the long-term goals of the deal. 2. The buyer kept using the term we when talking about the seller, and would not close the deal without getting to know the buyer. 3. His values were different from the seller, he was not concerned as much about the price, but more so the relationship. How could either party have created a win win situation. What was at stake here? What were the negotiations about? 3 Points Either party could have created a win win solution by talking to each other more about the sale and what they could each do to close the sale. For example, the Japanese wanted to build a solid relationship personally before moving forward, and the Americans just wanted to get this done quick. The seller should have done more homework beforehand about the Japanese culture and how they do business. Visa Versa, it would have been helpful if the buyer could have maybe hinted more at this. How did these 2 cultures...
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...Prior the first meeting with women, midwives have to make sure that their practices is safe meaning they have thought on their own values but also their own attitudes and beliefs. They have to ensure there are no disparity (Phiri, Dietsch , Bonner, 2010). Midwives are more likely to be confronted with women with various social determinants of health. For that reason, the stage of preparing to meet these women are extremely essential. To give an example, when midwives meet women who have unsafe comportments such as alcohol consumption or smoking, they need to have positive attitudes towards them. That means, midwives need to be constructive and encouraging. Through beneficial and favourable interactions midwives have the potential to elaborate long term outcomes for the future mum and baby. This is true as pregnancy is recognizing to be a very teachable moment (Pairman et al.2015). Sometimes, midwives have to contact women throughout their pregnancy to gather more information or simply discuss their history or their wellbeing. To do so, this process of communication should be done via telephone or even in person as other kind of contact such as text messaging are not reliable or can be confused or misunderstand (Pairman et al. 2015). When a midwife has received all necessary information,...
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...verbal messages we are sending with our body? According to the nonverbal group, research group for nonverbal communication 93% of all communication is nonverbal. The nonverbal group goes even further to break down that percentage into smaller groups; they have found that 38% communication is through vocal elements and 55% through nonverbal elements (Blake, 2011). This type of communication is called demonstrative communication. Demonstrative communication is defined as “non verbal” (Cheesebro, T., & Connor, L., 2010). There are seven elements that effect nonverbal communication and they are: Table 1 |Chronemics |Time | |Proxemics |Physical Distance | |Oculesics |Eye Contact | |Kinesics |Body Posture | |Haptics |Touch | |Vocalics |Vocal Elements | |Personal Style |Physical Appearance | (Cheesebro, T., & Connor, L., 2010) Nonverbal in the workplace Nonverbal communication is 93% of all communication which is especially true for law enforcement and military personnel when their safety or the public’s safety is on the line. While serving as a United...
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...Richard Liu EAS546-002 2/19/2014 Effective Presentations Preparation In order to deliver a passionate, charismatic presentation, it is necessary to carefully rehearse and prepare beforehand. As introduced by “Preparing to Be Real,” there are several strategies during rehearsal which can help better connect the speaker with the material and his/her charisma: (1) find and rehearse its essence, by running through the high-level structure of the speech in a short duration (learning what’s important and what’s not), (2) focus on the opening story, by providing a concise, compelling introduction which relates to the overall theme of the talk (paying attention to emotional language and signals, and paring down irrelevant details), (3) practice the big emotional stretch, by transitioning among the emotional spectrum from happy to sad (becoming more comfortable with big feelings, facial expressions, gestures, and motions), (4) babble to increase nonverbal skills, by delivering the essence speech with nonsense phrases, gestures, and body language to convey meaning (learning to demonstrate charisma and becoming comfortable with our emotional attitudes), (5) put on a persona, by taking the role of another person to allow the speaker to become much more expressive (finding someone who engages you imaginatively and emotionally), and (6) learn from the best, by watching Martin Luther King Jr. give his “I Have a Dream speech” and following his dramatic starts and endings. Once the speaker has...
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...Studies Interpersonal Skills Interpersonal Skills Front Office Department, h e M a l d i T January 2012 ves National University 1 TABLE OF CONTENTS Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 COMMUNICATION SKILLS COMMUNICATION BARRIERS FEEDBACK TELEPHONE TECHNIQUES WORKING WITH OTHERS LEADERSHIP AND NETWORKING PRESENTATION SKILLS Page 03 Page 06 Page 08 Page 09 Page 14 Page 17 Page 19 Interpersonal Skills Front Office Department, January 2012 2 CHAPTER 1 COMMUNICATION SKILLS In this Chapter; Definition of communication and its process Major parties, tools and functions of communication Types of communication Barriers to communication and ways to overcome them Effective, active listening skills and ways to avoid distractions Interpersonal Skills Front Office Department, January 2012 3 Introduction The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. By successfully getting your message across, you convey your thoughts and ideas effectively. When...
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...Assignment on Managing Communication Submitted by: Mahbub Ahmed Foyez Level: 5 Reg no: 6114 Level 5 Unit : Managing communication Introduction The third largest supermarket in UK, J Sainsbury plc (Sainsbury’s) has been founded in 1869, and currently has 890 stores that consist of 547 supermarkets and 343 convenience stores. The company has 150,000 employees and serves more than 19 million customers a week (Company Overview, 2011, online). Sainsbury’s has a range of stakeholders to deal with. A stakeholder can be defined as “someone who has invested money into something, or has some important connection with it” (Chorley et al, 2008, p.2). According to Kozami (2002) stakeholders can be divided into two categories: internal and external. An internal stakeholder for the company is someone who works for the company and therefore is interested in various aspects of the business. External stakeholder, on the other hand, is someone who is interested in the performance and other aspects of the business, even though the individual does not work for the company. Sainsbury’s internal stakeholders can be external stakeholder of the company at the same time. For example, Sainsbury’s employees who also happen to be local residents are the type of individual who are internal and external stakeholders at the same time Task 1 – Research A) Sainsburys is a big organization in UK. They have a big range of stakeholder and they are...
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...24th October 2013 Reflective Practise Piece Description The patient was attending, on her own, a 60 minute consultation with the resident Hearing Aid Audiologist. The lady came to us having been recommended by word of mouth by family and friends. She had been tested 6 months ago by another Specsavers Hearing practice, so access to a previous audiogram revealed a mild to moderate sensorineural hearing loss. No other case notes were available at the time of the consultation. Key Issues The key issues I found particularly interesting were: 1 Communication between the patient and the audiologist 2 Impact of case history forms 3 Hearing loss stigma Reflection and Influencing Factors According to Maltby (2009) client –centred problems solving is the most widely used approach to adult aural rehabilitation. I was keen to observe the rehabilitative process and reflect on its benefits. The audiologist was informed of the arrival of the patient and called the patient through to the consultation room. Formal introductions were made. Although the patient had previously had a hearing test, she seemed uneasy and a little tense. The audiologist explained the consultation process so the patient would feel more relaxed about the test. The standard questions from the case history forms were asked and during the case history the patient started to relax and made much more eye contact with the audiologist. When asked if she felt she had a hearing problem she...
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...Question 1 As defined by Harry Webne-Behrman, conflict is ‘a disagreement through which the parties involved perceive a threat to their needs, interests or concerns’. There are commonly four levels of conflicts commonly known. They are intrapersonal conflict, interpersonal conflict, intragroup conflict and intergroup conflict. ▪ Intrapersonal Conflict Intrapersonal conflicts include ideas, thoughts, emotions, values or drives that are in conflict with one another. For example, in the army, many soldiers may disagree with their superiors’ orders. However, they choose to keep it to themselves due to the regimentation. It is important to note that these conflicts occur within an individual. Hence, it may not be relevant to a conflict between two parties. ▪ Interpersonal Conflict Interpersonal conflicts occur between individuals. For instance, it can happen between co-workers, spouses, siblings or even neighbours. At this level, we study interpersonal negotiation, and directly address the management and resolution of interpersonal conflict. ▪ Intragroup Conflict Intragroup conflicts happen within a group, be it a team, work group members, families, classes or living units. At this level, we analyse conflict as it affects the ability of the group to make decisions, work productively, resolve its difference, so as to continue achieve its goals effectively. ▪ Intergroup Conflict Intergroup conflicts arise between organizations...
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...CH. 6: STRATEGY KEY STRATEGY ELEMENTS 1) Time (deadlines) 80/20 rule (Pareto’s law) often applies in negotiations. 80% of the deal getting done in the last 20% of the time spent in bargaining. If you have a firm deadline, use one of 3 strategies… 1) Without revealing your deadline, work to reach a settlement well in advance 2) Declare an earlier “deadline” before your real deadline 3) Question negotiators on the other side about their deadline – and if you find out their deadline is before yours, agree to it and work to meet it. If it’s a deadline for both sides, then neither has an advantage BOX 6.1: Use Time to Your Advantage (p. 142) 2) Info Called the “The Heart of Negotiations” because it shapes our appraisal of reality, our negotiation strategy, our BATNA, our expectations of what can be achieved and the outcome of a negotiation. Often, more info discovered both before and during a negotiation process makes you a better negotiator. The party that has more and better info is more likely to negotiate a better outcome. So, why do people fail to get info? Several reasons… 1) People regard a negotiation encounter as a limited or one-time event and simply fail to anticipate that they will need info until they are heavily involved in negotiations. 2) Novice negotiators believe the process doesn’t start until they the other party face-to-face and don’t prepare...
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...lovely wife have to master to keep things fresh and fun throughout your lives together. I have learned a lot though my experience and would like to share with you those things that I have learned along the way that met help you experience life more fruitfully.There are going to be many times in your marriage that you are both will be angry with one another. Fighting will likely follow here are some ideas in working through the rough patches. All things are equal in your relationship. If you split the burden 50/50 your marriage will go a lot smoother.(James A. Kulik Sept.2011). When you are young you tend to think you have everything figured out. Well… you don’t. There is a lot of life to live and experiences to be had to give you wisdom and life experience. When you are married you become part of a team or partnership and you have to meet in middle or your life will be miserable. When you are you young to tend without knowing to be more selfish and think of yourself more than others. As you grow in your relationship with each other the selfishness will wane and you will become closer as a couple. Most couples eventually start a family, and when you have children in the future you will be challenged. There is no other challenge in life that can compare to the raising of children. Along with the challenge of...
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...Service user Care provider This report will cover the role and importance of effective communication. It will cover the meaning of communication and interpersonal skills. This is one of the tasks needed to get the voluntary worker job, because in order for health care providers to work with a diverse range of people they have to develop effective communication skills which they will use not only within care services but also out. Communication is the exchanging and receiving of information that occurs between different relationships. Typical examples are, service user and care provider, mother and daughter, father son. It occurs through the use of verbal and nonverbal techniques such as active listening, eye contact, hand gestures and more. Interpersonal skills are the skills used by an individual to ensure that they are with others in an effective way. These skills involve things such as the ability to get along and work with others through active listening. As mentioned in the definition of communication there are different ways of communicating. Good examples are verbal, nonverbal, sign language, Makaton and Braille. Verbal language is the use of sounds to relay messages. It is a way of expressing desires, needs, ideas and concepts. It is important for care providers to have effective communication because they are with their patients a large part of the time and most of this time is spent conversing and communicating. More so it is important for them...
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...Chapter 2: Personal Skills Part 1: Leadership 2.1.1) Leadership development * Influencing people so that they will strive willingly and enthusiastically toward the achievement of organisational skills * Motivating, directing, supervising, guiding and evaluating of others for the purpose of accomplishing a task 2.1.2) Characteristics of Good Leaders * Determination * Energy * Integrity * Self confidence * Fairness * Wisdom * Knowledge * Etc 2.1.3) Leadership style * Authoritarian/Directive – decides what to do and tells what + how to do * Democratic – involves group in deciding what and how to do something * Participative/Supportive – offers advice and lets individuals in group decide how to carry out their roles * Laissez faire – leaves group to decide what to do and how to do it 2.1.4) Individual, group and task needs * Individual needs – motivate others * Know how to satisfy expectations, needs and goals of individuals * Show individual and group contribution * Making sure they know their responsibilities * Provide feedback on performance * Group needs – building, maintaining and coordinating group so that it can achieve the task * Make everyone...
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...9 Barriers of effective business communication and way to overcome them Course Title : Business Communication Course Code : MGT242 Prepared for Afrin Farid Shafi (Lecturer ) Department Of Business Administration University of Information Technology and Sciences Prepared By 1.Nazia Hasan Shaity 3.Nayeem Jahan Id-11310159 Id-11310115 2.Abu Taleb 4.Helena Akter Id-10510713 Id-10510647 Letter of Transmittal April 18,2012 Afrins Farid Shafi Department Of Business Administration University of Information Technology and Sciences Subject: Submission of term paper Dear Sir, With due respect it is my pleasure to present the term paper entitled Corporate Social Responsibility. While preparing the report I have tried my level best to focus closely on the topic and try to focus most complete and updated information available. I strongly believe that it will provide a clear idea about Barriers of effective business communication and ways to overcome them. To prepare this report, we have given best effort to accumulate needed information. We will be available to answer any question for clarification. Thank you for your sincere support. Sincerely Yours, 1.Nazia Hasan Shaity 3.Nayeem Jahan Id-11310159 Id-11310115 2.Abu Taleb 4...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...Leading through effective communication (1) speaking and writing, and (2) nonverbal communication. & Listening There are a number of reasons for communicating in business. In order to effectively address the multiple situations that will be encountered, leaders must understand and use a variety of communication styles and methods. https://library.skillport.com/courseware//content/ADM0102B.htm?Aicc_sid=tfraz12-279823514-@0-&aicc_url=pvsp73sbe.skillport.com/skillportbe/spwgu/AICC.rbe&cbtlaunch=ADM0102000000000X000001&RESMODE=8&use508=1&COURSEINFO=https://library.skillport.com/skins/option3_35bs4ssl_pc&SIGNED_APPLET=true&DYNAMIC_SKIN_URL=https://pvsp73sbe.skillport.com:443/skillportbe/spwgu/Cmd.be&tryRIA=true Leadership Competencies * Communications is the exchange of information and ideas from one person to another. Effective communication occurs when others understand exactly what you are trying to tell them and when you understand precisely what they are trying to tell you. * You communicate to direct, influence, coordinate, encourage, supervise, train, teach, coach and counsel. You need to be able to understand and think through a problem and translate that idea into a clear, concise, measured fashion. * Your message should be easy to understand, serve the purpose and be appropriate for your audience. Leadership Training: Effective communication - an essential leadership skill Posted January 11, 2011 in Leadership...
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