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Advance Marketing Research

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Submitted By JoelDaniel
Words 5193
Pages 21
AMR Project

Section B

Group 6

AMR PROJECT
SYNOPSIS
TOPIC:”Consumer purchase behavior in out-ofstock situations at retail outlets”
Submitted by : Group 6 Section B

Page 1

AMR Project

Section B

Group 6

PROBLEM STATEMENT/PURPOSE
Model the consumer purchase behaviour in out of stock situations in retail outlets
RATIONALE OF CHOOSING THE PROBLEM STATEMENT
Out of stock situations in retail outlets trigger customer behaviour like switching to other brands, stores, items, postponing or cancelling purchases etc. This hampers customer loyalty and leads to lost sales for retailers. Hence, it is important for retailers to know the possible consumer behaviours in stock out situations.
The magnitude of stock-out sales losses, as well as whether they primarily affect the
Manufacturer or the Retailer, strongly varies with the way consumers react. Assuming the margins to the retailer on the considered brands are same, if consumers buy another brand in the same store, this is detrimental to the manufacturer not the retailer. Conversely, if consumers look for the missing item elsewhere, the retailer incurs a loss. Manufacturers and retailers must, therefore, anticipate the specific type of OOS responses.

MANAGEMENT DECISION PROBLEM
How can customer retention be increased during stock out situations in a retail store?
An area of concern for many retailers is the availability of various brands at retail level. Of most concerns to retailers is the possibility that the consumer will become dissatisfied with the assortment of products offered by a particular store and look for the out of stock product somewhere else. So understanding the determinants for favourable customer responses in case of a stock out situation keeps any retailer a step ahead from its competitors.
MARKET RESEARCH PROBLEM



What are the factors that affect

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