Chapter 9 Case Study: Why Can’t We Work Like a Real Team? Ernest Masiello founded Crystal Motors in 1952. At the time, this car dealership represented only two US made luxury vehicles. Crystal Motors also specializes in financing and credit issues. To create better workflow the company was divided into three divisions, which included: sales, service, and the office. As stated in the text, Crystal Motors has been profitable for ten consecutives years. The company makes 10 percent of its earnings from the obvious sales of vehicles, 5 percent from commissions and 85 percent from the service department. With great success Crystal Motors has been lacking in communication skills. Referring to the example in the text, the three different groups were all having miscommunication issues and were all going about it in the wrong way by blaming one another. Today, Crystal Motors has employed over 250 professionals and now with one of their goals, as “Crystal is a team, we all work as a team at all times.” 1. What do you recommend that leadership at Crystal Motors do to enhance teamwork in the service department?
To improve the teamwork in the service department I believe they should have daily or weekly huddles to discuss any issues that may need to be addressed and define the team’s mission and tasks. 2. What different contributions might Ventura and Magellan make in enhancing teamwork in the service department?
Taking from the example in the book the service department should do their job right instead of ripping people off. As stated in the text there were customers who paid for the service and left with stains in their car and brakes not done correctly. Ventura and Magellan can also enhance teamwork by hiring team-oriented members. 3. What do you recommend that the team leaders do to get the service technicians and general workers to cooperate better with each other?
As stated in my answer to question number one they should have meetings and engage with one another. This will give the members an atmosphere to bounce of ideas with each other, voice their concerns, and figure out solutions. To bring together both divisions they need to develop a consensus leadership style. 4. In what way is a pit crew an effective team?
My father is a frequent watcher of NASCAR and obviously when a car needs something fixed, such as a tire, the driver needs to make a pit stop. Pit crews are an effective team because the crew practices teamwork.

References
“Crystal Warehouse Cooperation.” The Crystal Companies, Inc. The Crystal Companies. 2015. Web. 8 March. 2015
“Crystal Motors. “Welcome to Crystal Motors Edmonton Auto Sales & Financing.” Web. 6 March. 2015
Dubrin, Andrew J. Leadership. Mason: South-Western, 2010. Print.