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Aft Task 1

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Priority Focus Area: Communication

In preparation of a review from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Nightingale Community Hospital will focus on improving its communication process in the operating room. The purpose of communication in the healthcare setting is to disseminate information in such a way as to create shared understanding about the patient and about what needs to be done for a positive outcome. (synergia.com) A patient is at his most vulnerable state during procedures that require sedation or anesthesia. The patient is releasing his decision making ability and safety into the control and care of the healthcare team. Therefore, effective communication on behalf of the patient is critical to the patient’s outcome.
As we prepare for this upcoming review by the Joint Commission, communication is our priority focus area. From a previous Joint Commission visit 2 years ago it was found that Nightingale Community Hospital fell short in the area of communication. In one instance the surveyor was unable to find the link between the interdisciplinary and collaborative process that the hospital already had in place to the actual usage of the process to affect patient outcomes. (PC.01.03.01) It was also found that leadership had not effectively communicated how the hospital manages its programs, services, sites or departments as evidenced by an interview with three different staff nurses. (LD.04.01.05) Lastly, as it relates to effective, patient centered communication, Nightingale Community Hospital failed to have a process in place that would prevent patients from entering a high-risk procedural area that involved moderate or deep sedation or anesthesia without first being reevaluated immediately prior to the procedure.(PC.03.01.01) All three of these instances demonstrate a breakdown in communication
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