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Al-Zahra Hospital Case Study

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Utilities output of Input Analyzer Software showed exponential function with a mean time of 13.2 minutes. This means that on average every 13.2 minutes, a patient is admitted to the ED of Al-Zahra Hospital. Patients are classified, according to deterioration levels: 1, 2 and 3; after admission and triage. First level patients, are in much worse situation and needed faster and urgent services, compared to others and cannot wait to get service. The second level patients have a better situation than the first level patients, and third level patients also have better conditions than the previous levels. The results showed that minimum number of patients entered is 59 per 24 hours, of these, the number of first, second and third level patients are equal to zero, 14 and 45, respectively. The maximum number of patients entered is 163 people, among those, 12, 56 and 95 are first second and third level patients, respectively. On average, the number of patients entered is equal to 109 people, that 4, 35 and 70 are first , second and third level patients, respectively. Also here is the exit status of the emergency patients: The 9% of second level patients and 11% of third level patients, abroad before completing treatment process …show more content…
The patient tracking in the ED of Al-Zahra Hospital
After designing and simulation of existing status, model was run 1000 times, and the average of patient waiting time for emergency services was identified, as well as the number of patients who were in line for each station and important bottlenecks were determined. The patientbottlenecks were in the following stations: the first examination by a Specialist and writing orders, performing Physician order by a Nurse, patients registration on HIS, and performing Electrocardiogram. Table 2 shows the average waiting times and queues at each station in the present situation (baseline).
Table 2 - the average waiting times and queues at each station in the present situation

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