...SERIES The Spirit of Aloha © 1999 Kawika Sands In the beginning A (pronounced "ahh"), the eternal light giver, created Namaka O Ka Hai (the great power of the sea). But A saw the seas were alone, so he freed the force Pele. Pele created the lands. To keep them above her jealous sister, she constantly renewed them. The people who found these lands named it Hawai`i hailing it as a place of blessed "alo" or "aloha" meaning "in the presence of A." Life in old Hawai`i was a spiritual experience. There was aloha everywhere; in the people, plants, animals, rocks and reefs. Even in the canoes and paddles and the tools used to make them. But aloha is more than a word, it's a way of life. If there is life, there is mana, goodness, and wisdom. If there is goodness and wisdom in a person, there is a god-quality. One must recognize the "god of life" in another before saying "Aloha." It means mutual regard and affection and extends warmth in caring with no obligation in return. It's the essence of relationships in which each person is important to every other person for collective existence. It's to hear what is not said, to see what cannot be seen and to know the unknowable. To say "Aloha" to another with indifference is blasphemous, just as saying "Mahalo" ungraciously is profane. Therefore, when one says "Aloha" to another, one must mean it sincerely. If you are angry with someone, you must cleanse away all ill feeling before saying "Aloha." It is said, and given...
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...Nedry, President, Hospitality Excellence, Inc. Aloha! Kia Ora! Hey y’all! Bienvenidos! Bienvenue! Saa wee da ka or Saa wee da krap! Welcome! What happens when these words of greeting from different cultures are uttered? What do we associate with those greetings and the people in those states or countries who say them? How do they impact us emotionally and do they change the way we perceive and receive our experience in that place? Cultures around the world have many insightful and practical traditions and styles that can benefit a service mindset and in turn enhance service delivery. Let’s take a look at certain cultural traits and their potential impact in today's hospitality world and guest experience management. Consider how hospitality and business leaders and their teams may adapt some of these cultural traits and examples to benefit their own teams in guest and customer interactions. Note how these examples may serve as inspiration and motivation for a stronger service culture and more engaging guest experiences. The Spirit of Aloha: The Hawaiian Style of Hospitality I had the opportunity to live in Hawaii as a young girl. While there, I studied and performed Hawaiian dancing which required me to be completely immersed in and part of the Hawaiian culture and in turn the Aloha spirit. My teacher showed me how to tell stories through my hands, my eyes and body language in each dance that she taught. I learned first hand how Aloha is a way of life, an attitude and an authentic...
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...368 Academy of Management Journal June Levy, P., & Pugh, D. Scaling and multivariate analysis in the study of organizational variables. Sociology, 1969, 3(2), 193-213. Litwin, G. H., & Stringer, R. A., Jr. Motivation and organizational climate. Boston: Harvard University Press, 1968. Mohr, L. B. Determinants of innovation in organizations. American Political Science Review, 1969, 63, 111-126. Palumbo, D. Power and role speciflcity in organization theory. Public Administration Review, 1969, 29, 237-248. Paolillo, J. G. Technological innovation in organizational R&D subsystems. Unpublished Ph.D. dissertation. University of Oregon, 1977. Paolillo, J. G., & Brown, W. B. How organizational factors affect R and D innovation. Research Management, 1978, 7, 12-15. Pritchard, R. D., & Karasick, B. W. The effects of organizational climate on managerial job performance and job satisfaction. Organizational Behavior and Human Performance, 1973, 9, 126-146. Rogers, E. M., & Eveland, J. D. Diffusion: Communication and innovation in organizations. In P. Kelly & M. Kranzbert (Eds.), Aspects of technological innovation. Atlanta: Advanced Technology and Science Studies, Georgia Institute of Technology, 1975, 301-368. Sapolsky, H. M. Organizational structure and innovation. The Journal of Business, 1967,40, 497-510. Vegso, R. W. Organizational characteristics that influence innovative behavior. Unpublished Ph.D. dissertation. University of Cincinnati, 1976. Zaltman, G., Duncan, R., & Holbeck, J...
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...------------------------------------------------- Aloha Products ------------------------------------------------- Case 1 i Kandidatkursen i redovisning 2013-01-30 Grupp 2:4 Annika Kumlin 850619-0209 Emelie Drifalk Errol Elmas 910126-0215 Fredrika Ekman 891108-4104 Företaget Strategi: Företaget Aloha Products bedriver kaffetillverkning i USA sedan över hundra år tillbaka. De är en single-industry-firm alltså enbart verksamma inom en industri – de producerar kaffe. Genom deras fokus på enbart kaffemarknaden har företaget en specialiserad kunskap jämte större konkurrenter om hur man kan få ner kostnaderna både för inköp och i produktionen. Deras kärnkompetens ligger alltså främst i deras effektiva produktionsteknologi som möjliggjort en lågkostnadsstrategi. Organisationsstruktur: I nuläget har Aloha Products en funktionsindelad organisationsstruktur. Företaget består av en inköpsavdelning som till hög grad är autonom och rapporterar direkt till ekonomichefen. De tre fabrikerna, styrda av sina respektive fabrikschefer rapporterar till produktionschefen. Kontrollen i företaget är centraliserad vilket innebär att all övergripande beslutsfattning tas högt upp på företagshierarkin. Detta gäller framförallt produktionsbesluten då fabrikscheferna själva har liten beslutsfrihet. I stället tilldelas de produktionsscheman där det på förväg är specificerat hur mycket som skall produceras och till vilken kostnad råvaran ska tas upp. Samtidigt består incitamentsstrukturen...
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...Aloha Tofu Aloha Tofu started in 1950 when Kamesaburo and Tsuruko Uyehara took over control of a friend's tofu factory. At the time, Kamesaburo only wanted to support his family. Now Aloha Tofu is the largest tofu producer in Hawaii. The company aims to provide fresh tofu to the Hawaiian islands. Their logo (Appendix 1) is a japanese mon, or crest, made of a crane and a turtle. Both symbolize longevity and are taken from the founders' grandparents' names. The first factory was on Dillingham Boulevard. In 1964, they changed location to Ala Moana Farmers Market until a fire destroyed the factory. They rebuilt that factory and in 1976 the Uyehara family built a new factory in Kalihi. The plant tour (Appendix 2) illustrates the way Aloha Tofu produces their firm tofu. This type of tofu is unique because it absorbs more flavor and will stay the same shape if it's “fried, broiled, grilled or boiled”. It can be used in many different kinds of recipes, and as a meat substitute in many cultural foods. The tofu start out as soybeans. They are put in 2 hoppers overnight where they soak for 6-8 hours. At this point they double in size and are then placed into a grinder (0:41). It is then placed into 2 cookers for 40-45 minutes. At this point some of the liquid is removed from the crushed soybeans. The okata is removed because it doesn't work to make the tofu (1:08). The remainder is soymilk, which is then given a coagulant (nigari, a form of magnesium chloride and calcium sulfate)...
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...CASE 2 – ALOHA PRODUCTS Background Point of View Problem Statement Framework for Analysis Analysis 1. Evaluate the current control systems for the manufacturing, marketing and purchasing departments of Aloha Products. Aloha Products maintains a centralized control system, which does not give the plant managers enough control on any major activities of the production facility. Specifically, plant managers have no jurisdiction and influence on the processes before and after the products reach the facility. These processes include purchasing, production and sales or marketing. Since plant manager have almost no control over their inputs and outputs, their respective plants cannot perform up to their most profitable state. However, plant managers are evaluated on the basis of performance of their respective plants. This structure is not rational as they are held accountable to roasting plants where they almost have no control over it. The company has a cost center approach although its current management control system measures the roasting plants as profit centers. This inconsistency leads to incorrect profit center measurements. Since the current measurement system is inappropriate, the evaluation of the plant manager should not be associated with the company’s gross margin. And if management wants to drive the company’s overall performance, a new measure should be developed in evaluating the plants’ individual output. 2. Considering the company’s...
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...magnificent architecture in the world, from the Great Pyramids of Egypt to the Taj Mahal in India. Times past has also projected religion negatively, from the medieval crusades to the eradication of entire civilizations in the name of religion. Presently, religion helps unite different people from numerous cultures under one banner and aids the poor, homeless, sick, etc. However, like the past, religion continues to oppress other religions through war by genocide and has been the highlight of many scandals. If I were to create my religion, it would be categorized as faith rather than a religion and would be completely reliant on the Law of Aloha (Law of Love also known as LOA). The LOA is a special mandate that incorporates a number of beliefs and practices from various religions that in essence better all human kind and nature. The Law of Aloha can influence individuals and societies in very important mental, physical, economic, political, and social ways. First and foremost, the LOA can better humanity by helping individuals mentally. Initially, the concept of inner peace will be made significant to individual existence, and is borrowed from the ancient roman philosophical school of stoics. Stoics stressed that most relationships should be formed in the sake of brotherhood/sisterhood. Developing this type of bond will allocate an atmosphere for equality in all dealings amongst other sects, cultures, and religions. Another way of thought brought forth by stoicism...
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...Marketing Plan for Island Air: Ho`olaule`a- A Celebration Marketing Plane Time Frame: 2014-2015 Submitted by Jason Vellen from Vellux Marketing Consulting: To the Board of Directors of Island Air Submitted on: 6/7/2014 * Executive Summary Island Air is a niche player in the interisland market of Hawaii. It has a long history in the market, and its primary revenue source is achieved through selling tickets on its planes that offer transportation among five islands within Hawaii. It currently has a market share of 10% and an average load factor of 54.5% (percent of seats sold on each flight) Its main competitor is Hawaiian Air who has a market share of over 85% and a much higher load factor on their flights (1). Island Air does not have the resources to compete directly with Hawaiian Air for all travelers, rather through effective marketing which is outlined in this plan it will draw away travelers from Hawaiian Air thereby increasing its revenue by approximately 20 million dollars a year, or 30 million during the entirety of the marketing campaign. To achieve this increase in revenue both load factor and market share are going to be increased. The next year is an exciting time for Island Air and presents a great opportunity to implement a marketing plan that will achieve the above revenue growth. Island Air will be receiving brand new highly efficient Bombardier Q-400 planes that will replaced their tired and aging fleet of ATR-72 aircraft. Additionally 2015...
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...Aloha is the essence of communication. It’s the spiritual way of how Hawaiians live. With aloha, they create deeper connections with the Earth and each other. The meaning of aloha is all about living life with kindness and compassion. It is more common to see people from the islands living their life with aloha spirit. Hawaiians have always been taught the true meaning of aloha and learn new aspects of it every day. The perceived benefit of defining aloha is to show people what it really means. It’s to show how people live with aloha. Anyone from the islands of Hawai’i have native speaking family members. These people will quickly come to understand many different aspects of aloha by listening to family and learning with an open mind. It is accurate that in the Hawaiian language “Aloha” is used both when greeting someone and saying goodbye. Most people think that “Aloha” is a word that means both hello and goodbye, that is false, it should not to be taken literally In fact the true meaning of Aloha is so much more than that. The real meaning of Aloha in Hawaiian is that of love, peace, and compassion. It’s the guidelines of how to live. Aloha is undeniably a way of life; An attitude, and it contains guidelines to benefit lives....
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...Introduction The purpose of our report is to provide our analysis, assessment, and recommendations related to Aloha Products (AP) and the current control systems for the manufacturing, marketing, and purchasing departments. Based on the case information, we believe the current implementation of measurements and controls do not best serve the current business strategy of AP. As a result, we have included recommended changes for the three departments that best align with AP’s business model and will create a more thorough and effective measurement for performance for each department and the firm as a whole. The following subsections of this memo will consider the current situation, the evaluation of current controls and the performance measurements in place, and then provide our alternatives that we believe are more aligned with the organization. Current Situation The coffee industry has proven to be volatile and prone to a variety of price drivers and threats. While green coffee is produced year round at least somewhere in the world, harvests are constantly at risk. Weather and insects are constant pests to crops and impact growers all over the world. Inventories have also been negatively affected in the past due to dock strikes restricting the flow of goods from ports. While gourmet and specialty coffees have sold well over the last 30 years, the general liquid consumption trend has shifted away from coffee. This might be attributed to the growing health concerns at the...
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...Risk Management of Technology and Maintenance Failures in the Context of Aviation Industry Occasionally, an accident is so unique and overwhelming that it sends shock waves through the industry. These “watershed events” provide a change in focus and are major catalysts for change. One of the more famous “watershed events” occurred in 1988, when an Aloha Airlines B737-200 suffered structural fuselage failure and subsequent decompression. On April 28, 1988, Aloha Airlines flight 243, a Boeing 737-200, experienced an explosive decompression during climb out at cruise altitude About 5.5 m of the pressure cabin skin and supporting structure aft of the cabin entrance door and above the passenger floorline separated from the aircraft (see photograph in Appendix). Amazingly, the damage did not result in disintegration of the aircraft, and a successful emergency landing was made. The aircraft had been manufactured in 1969 and had since accumulated 35,496 airframe flight hours and 89,680 landings (Aircraft Accident Report, Aloha Airlines, Flight 243, 1989). Owing to the short distance between destinations on some Aloha Airlines routes, the maximum pressurization differential was not reached in every flight. Thus the number of equivalent full pressurization cycles was significantly less than 89,680. Nevertheless, the aircraft was nearly 19 years old. On the other hand, It was also operating with long-term access to warm, humid, maritime air effecting in critical corrosion risk. Probable...
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...ALOHA MR. NICE GUY Some Times You Need A Change Choose Who You Want To Be To Stop Hiding Under A Hood Hussnain Nawaz "Life is a movie till the very end". Dedication And Appreciation This book is dedicated to Thomas Malkin. You are my chubby bunny, my hero, and my best friend. If not for you, I would still be a hopeless, clueless Nobody. You are truly a gift from God. Thank you. For Arslaan, Ibrahim, Kai, and Ashley. You are the greatest friends a person could want. You are each so different and unique that you make friendships a never-ending joy. Thank you for all the times you asked, "What ever you are doing now, will change you're life forever" Don't ever stop being just who you are. Who can forget my beloved parents? You have been there for me not only when I needed you, but when I wanted you exactly at the right moment of time. Dad even though we don't really see eye to eye, I still want you to know that you will always have that special place right in the centre of my heart. I love you guys. Contents Introduction Chapter One – Nice Guys Chapter Two – The Truth About A Nice Guy Chapter Three – Family Chapter Four – Learning To Please The Person Who Really Matters Chapter Five – Is Love Real? - Thomas Malkin Chapter Six – Make Your Needs A Priority Chapter Seven – Me, Myself & I – Thomas Malkin Chapter Eight – Life Without Love Chapter Nine – The Prodigal Son – Arslaan Amjad Chapter Ten - Is It Worth Being Nice? Final Chapter – Will You Change? Introduction Two years of dramatic...
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...BIBLIOGRAPHY A. Books Aquino. (2000). Methods of research and thesis writing. Manila: Vibal Publishing House, Inc. Baysa, Gloria T., Fua-Geronimo, Ellinor C. & Salvador, Samuel M. (2008) Fundamentals of business research: Thesis writing. Allen Adrian Books Inc. Gladwell, M. (2005) Blink: The power of thinking without thinking. Back Bay Books / Little, Brown and Company. Webster, William (2001) The new international webster’s pocket dictionary. Trident Press International Webster, William (2001) The new international webster’s pocket business dictionary. Trident Press International Heizer, J. & Render, B. (2006) An introduction to operations management (8th Edition). Pearson Education South Asia PTE LTD. B. Magazine Chasing perfection. (2007, November). Surfer magazine. C. Unpublished Materials Alcantara, M. M., Bongdad, M. D. S., Cabigao, A. R. S., Logmao, B. G. A. & Ramas, R. R. (2008) A slice of happiness with greenwich pizza. Unpublished undergraduate thesis, Polytechnic University of the Philippines, Manila Babilonia, E. M. III, Caliguiran, D. M. M., Castillo, K. B. S., Cipres, A. C. C. & Romblon, M. K. A. (2008) competitive aces of beach resorts in Sariaya, Quezon. Unpublished undergraduate thesis, Polytechnic University of the Philippines, Manila Enteria, J. N., Mellorin, G. C., Natura , L. K. Z., Pineda, C. V. & Ponce, A. M. M. (2008) Cleanest smile from the cleanest city: The dental service industry in Marikina City. Unpublished...
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...we need to find the consistency and on the basis of comparison and ration we need to arrive at a final decision regarding this process. In this assignment, our team is going to take a case study based on the real life data and will apply AHP to this case to further evaluate the application of AHP and will arrive to a conclusion based on the outcome and preferences. Below is our scenario or the case study that we have taken into consideration. Scenario problem A restaurant named Take Thai Home is looking for a point of sale (POS) systems which fits their business in three criteria namely price, warranty and free training. They approached with these criteria to our consultancy and we gave them a choice of three POS systems which are Aloha, Squirrel and Micros. Hence, we are using the AHP model to make...
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...On August 13, 2014 at 9:54 pm, Pacific Business News (PBN) announced the closure of JW Marriott Ihilani Resort and Spa at Ko ʻOlina Resort. Also in this article, the Marriot’s management contract ends on December 31, 2014. There have been speculations that Four Seasons hotel bought the JW Marriot Ihilani Resort, but is not yet confirmed. Because of this proclamation that the JW Marriot Ihilani will be closing, there will be many changes in the organization in all levels of positions. Currently, there are 500 employees that are non-union members that who are affected from this closure. Due to this closure, this will result in employee layoffs, positive or negative employee morale and the struggle of finding new jobs for the employees. The way a company manages this change and assist employees through the transition will make a big impact in the organization as a whole. The change that is happening within Ihilani due to this closure is similar to what other organizations go through as well. Personally, I’ve experienced having to go through the changes in the organization when I used to work for a sushi restaurant called “Sushi Go” as a hostess/waitress. A month before it was announced that the company was closing, there were a lot of changes happening in the organization. There was a rumor among employees that the restaurant was in the verge of closing, but I thought it was a false hoax. However, once we started experiencing major changes, I felt that the rumor was valid. ...
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