...Customer Information Strategy Convergys Case 1. Convergys, a leader in contract-based business process outsourcing services, has been successful in acquiring high-profile customers (e.g. Verizon, FedEx & Starbucks, among others) across a wide variety of industries. Despite Convergys’ impressive customer list, the company has seen its operating margin decrease about 20% over the past 5 years. Key decision makers within the company believe that this decline is due, at least in part, to issues relating to client retention and acquisition strategies. At present, Convergys classifies its customer accounts into 3 tiers: A, B & C. “A” customers are considered to be of highest value, followed by “B” and “C” customers. Although the idea of internally segmenting customers to most effectively allocate company resources (to maximize profit) is sound, the segmentation strategy ought to be well designed and it must incorporate metrics that reflect specific attributes of the industries being served, while at the same time aligning with Convergys’ overall philosophy and business objectives (such as growth, for example). As evidenced by the continuous decline in Convergys’ operating margins over the past 5 years, contrasted with the high quality service it provides and the growth of the specific companies and industries it services, it is apparent that Convergys’ approach to growth is not particularly effective. In this case analysis, we will provide recommendations on strategies Convergys...
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...The Insurance Market in Bangladesh now consists of two state-owned corporations, forty three and seventeen private sector general & life insurance companies respectively, a total of 62 insurance companies. Thus the insurance sector in Bangladesh has grown up substantially and deepened remarkably with number of companies in both life and general segments. With the expansion of size of the insurance market, the volume of assets of the industry has also increased substantially. PROFILE OF SADHARAN BIMA CORPORATION Sadharan Bima Corporation is only state-owned General Insurance Corporation operating under the direct control and supervision of the Ministry of Finance, Government of the People’s Republic of Bangladesh. Following characteristics of SBC proves its financial soundness :- Government owned enterprise - Financial Soundness due to huge assets owned by SBC - Only re-insurer in Bangladesh - Wide net-work of offices - Public trust - Huge trained & skilled manpower - Large investable fund - Huge Real Estate Assets in Dhaka, Chittagong, Khulna, Rajshahi, Bogra & Sylhet. SBC TOWER – the only multistoried car parking building in the heart of the capital city of Bangladesh SBC is the sponsor shareholder of Investment Corporation of Bangladesh, Industrial Development and Leasing Company, National Tea Company Limited, National Housing Finance and Investment Ltd, Aramit Ltd, Central Depository BD Ltd.etc. The main pillar of the SBC is insurance as well as reinsurance...
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...Health Care Spending Economics: The Financing of Health Care HCS 440 December 15, 2013 Health Care Spending The American Dream is described by The Free Dictionary as, “An American ideal of a happy and successful life to which all may aspire” ("Definition," 2013, p. 1) yet this can mean different things to different people. To this student it means happiness, prosperity, health, freedom, and the ability to makes choices according to what this student believes in. For other people, the American Dream will mean similar and probably different things. To many Americans the ability to have health care is a part of the American Dream. Obtaining health care insurance and being able to choose the insurance they can afford is part of their own American Dream. This choice usually comes through their employer or through being self-employed and choosing the appropriate health care insurance. This piece of the American Dream is becoming increasingly expensive and unobtainable. This student will explore current national health care expenditures, is there is too much spent or not enough if cuts need to be made, how health care needs are paid for, and a forecast of the economic needs of the health care system. The level of the current national health care expenditures Health care costs continue to increase. According to the Centers for Medicare and Medicaid Services (CMS), “U.S. health care spending reached $2.7 trillion in 2011, or $8,680 per person. Health spending grew 3.9...
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...beginning of employer insurance was in the pre-1900s when life expectancy in the U.S. was 47 years. So in 1850, comes the First insurance policy, from 1870 to 1889 we start to see employers beginning to provide healthcare to employees. From 1899 to 1908 we start to see private insurance companies coming into play. In 1910, we have the first group health insurance police when Montgomery Ward and Co. seeks to protect its employees from financial hardship, so they create a plan that pays for lost worktime, but not for medical treatment. In 1911 President Roosevelt makes the 1st attempt to make national health reform. In 1919, health care spending rises, also medical standards rise and people start seeing medicine as science therefore the demand for medical care grows. In 1929, in the year of the great depression, the growing national fiscal crisis worsens health care access and cost problems. (JUST AS AN ILLUSTRATION, URBAN FAMILIES HAD AN AVERAGE ANNUAL INCOME OF $2,000 - $3,000, AND A MEDICAL EXPENSE AVERAGE OF $108 TO $261 [PER FAMILY]). Also, in 1929 a clinic for Los Angeles’ Department of Water and Power created the first HMO (Health Maintenance Organization). So the Great Depression leads to public interest in unemployment insurance and senior benefits, so we have people wanting more health protection and income security between 1930 and 1939. From 1933 to 1938, there is the beginning of the Kaiser Foundation Medical Care Plan, where a physician at Kaiser Co.’s California dam...
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...for today’s government healthcare programs. The United States witnessed social movements that demanded access to the American dream. People who were viewed as second class citizens banded together and demanded reform on their behalves. The largest of these movements was a demand for universal healthcare. American’s greatest issue was sickness and missing work. When working individuals missed work due to “sickness” they lost their wages. The loss of income made sickness the leading cause of poverty. Reformist saw a need for national healthcare and the campaign began. Health insurance that would protect the worker against wage loss and expenses incurred from medical treatment. In 1906, the American Associaltion of Labor Legislation (AALL) became active in the push for national health care. They created a committee that concentrated on healthcare insurance, and in 1915 drafted a bill that gave limited coverage to the working class and to anyone that earned less than $1200 a year. This draft included sick pay, death, and maternatiy benefits. The proposal was meet by opposition (Palmer, 2010). Although the American Medical Association offered its support of the bill in the beginning, it soon followed the American Federation of Labor and private insurance industry in opposing the bill. World War I brought an end to the campaign for national health insurance debate until the 1930’s. The 1930s brought about a need to stabalize income and provide access to medical care...
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...state governments have made efforts in trying to take steps toward a universal health care system. Early reform poured the foundation for today’s government healthcare programs. The United States witnessed social movements that demanded access to the American dream. People who were viewed as second-class citizens banded together and demanded reform on their behalves. The largest of these movements was a demand for universal healthcare. American’s greatest issue was sickness and missing work. When working individuals missed work due to “sickness” they lost their wages. The loss of income made sickness the leading cause of poverty. Reformists saw a need for national healthcare and the campaign began. Health insurance that would protect the worker against wage loss and expenses incurred from medical treatment. In 1906, the American Association of Labor Legislation (AALL) became active in the push for national health care. They created a committee that concentrated on healthcare insurance, and in 1915 drafted a bill that gave limited coverage to the working class and to anyone that earned less than $1200 a year. This draft included sick pay, death, and maternity benefits. The proposal was meet by opposition. Although the American Medical Association offered its support of the bill in the beginning, it soon followed...
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...healthier lifestyle to patients. The Patient Protection and Affordable Act will cover over 95 percent of the nation (House Committee, 2010). These new laws and provisions are provided much needed health care to the more rural areas of the country. There are new measures to stop overpayments in Medicare by 14 percent (House Committee, 2010). The bill provides people with information about their doctor and future medical staff. Also, there will be stricter provisions against medical fraud, private insurance claims, and abuse in Medicare. The Patient Protection and Affordable Care Act will provide great low cost health insurance care to millions of American nationwide. The congressional Budget Office (CBO) predicted that this bill alone will reduce the national deficit by $138 billion dollars over the next ten years (House Committee, 2010). This bill will create cheaper and effective ways for private and public health insurance companies perform business. For example, Americans will have more information available to them and have better preventive coverage. The federal government will provide funding to develop additional access to medical communities struggling financially (House...
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...as their main priority. What is a single-payer health care system? Single-payer national health insurance, also known as “Medicare for all,” is a system in which a single public or quasi-public agency organizes health care financing, but the delivery of care remains largely in private hands. Under a single-payer system, all residents of a country would be covered for all medically necessary services, including doctor, hospital, preventive, long-term care, mental health, reproductive health care, dental, vision, prescription drug and medical supply costs. The program would have a single public system of administration, eliminating the present highly expensive multiple, fragmented, and duplicative system operated by different government agencies and private hospitals. The whole operation would be paid by a combination of present Medicare and Medicaid expenditures, existing state and local expenditures for health services, mandated employer contributions, and additional tax revenues equal to the amounts now spent by citizens out of pocket, savings obtained from replacing today’s inefficient, profit-oriented, multiple insurance payers with a single streamlined, nonprofit, public payer, and by modest new taxes based on ability to pay. Premiums would disappear as a result of which 95 percent of all households would save money. Patients would no longer face financial barriers to care such as co-pays and deductibles, and would regain free choice...
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...National Health Care Spending Tylecia Westbrook HCS/440 Oct 8, 2014 Dr. Laura Newton Introduction Healthcare spending in the United States plays a vital role in the US economy. The healthcare field is a growing professional. There is millions of dollars that are spent on healthcare each year. From research, drugs, new technology and patient care it is the driving force of the health care system. Health care has provided lots of jobs and a means of survive for many Americans. With insurance companies driving up the cost of premieres and the new Affordable Care Act into place health care spending will only continue to drive the price up. With all of the demands for cues and people wanting to leave longer there has been a major impact on Health Care spending. Health Care Expenditures Over the last several years the U.S. health care expenditures has been on a rise. Heath care has risen so fast that many Americans have not been able to keep up even with their earning in order to be able to afford healthcare. “The U.S. spends 16 percent of gross domestic product (GDP) on health care, compared with 8 to 10 percent in most major industrialized nations” (2014, The Commonwealth Fund.). According to the Centers for Medicare and Medicaid Services projects that the increase in health spending will outpace the GDP over the next 10 years. (2014, Centers for Medicare and Medicaid). In recent headlines the healthcare rate has been at a slow rate of 3.7%. Although that may sound...
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...law on June 28, 2012. The ACA is thought by some as the United States health care rescue, and as its downfall by others. It is estimated that the ACA will provide new services to 64 million Americans, providing health care coverage to 32 million previously uninsured. In addition to providing new health insurance coverage, the ACA implemented several components that can expand access to health care. One policy change will allow single adults, who are in school to remain on their parents’ insurance until they are 26. Another policy prevents denying children health insurance due to pre-existing conditions, this same protection will be provided to adults beginning in 2014. Rural communities are now expected to have greater access to health care as a result of increased payments for physicians willing to relocate. Additionally, the National Health Service Corps expanded to provide more health care providers to underserved areas. Community health centers are also expanding to provide care to those with little or no income. As an incentive the government is also offering tax credits to small business owners in order to make health coverage more affordable for their employees. One aspect of the ACA covers preventative care services without out-of pocket expenses through co-payment, co-insurance, or deductibles. The aim is to decrease health care cost through prevention, early treatment, and detection. Examples include mammograms, colonoscopies, cervical cancer screening, HIV testing...
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...Pakistan Ltd. 35. Searle Pakistan Ltd. 8. Data Agro Ltd. 36. Sitara Chemical Industries 9. Dawood Herclues Chemicals Ltd. 37. Sitara Peroxide Ltd. 10. Dewan Salman Fibre Ltd. 38. United Distributors Pakistan Ltd. 11. Dynea Pakistan Ltd. 39. Wah Noble Chemicals Ltd. 12. Engro Chemical Pakistan Ltd. 40. Wah Noble Chemicals Ltd. 13. Fauji Fertilizer Bin Qasim Ltd. 41. Wyeth Pakistan Ltd. 14. Fauji Fertilizer Company Ltd. 42. Zulfeqar Industries Ltd. 15. Ferozsons Laboratories Ltd. 16. FFC Jordan Fertilizer Company Ltd. 1. Attock Petroleum Ltd. 17. Gatron Industries Ltd. 2. Attock Refinery Ltd. 18. Glaxo Smith Kline Pakistan Ltd. 3. Byco Petroleum Pakistan Ltd. 19. Highnoon Laboratories Ltd. 4. National Refinery Ltd. 20. I. C. I. Pakistan Ltd. 5. 21. Ittehad Chemicals Ltd. Oil Companies Advisory Committee (Formerly Pakistan Petroleum) 6. Pak Arab Refinery Ltd. 22. Leiner Pak Gelatine Ltd. 7. Pakistan Oilfields Ltd. 23. Linde Pakistan Ltd. (Formerly BOC Pakistan) 8. Pakistan Petroleum Ltd. 24. Lotte Pakistan PTA Ltd. 9. Pakistan Refinery Ltd. 25. Mandviwalla Maser & Plastic Industries Ltd. 10. Pakistan State Oil (PSO) 26. Nimir Industrial Chemical Ltd. 11. Shell Gas Lpg (Pakistan) Ltd. 27. Nimir Resins Ltd. 12. Shell Pakistan Ltd. Otsuka Pakistan Ltd. Pak Chem (Previously Pakistan Gum & Chemical Ltd) Pakistan Chemmical & Dyes Merchants...
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...Analysis of Contemporary Health Care Issue National health care expenses in the United States have been on the rise more rapidly than the national financial system for countless years, however several United States citizens are still lacking adequate health care. Sadly, health care spending is only going to rise and many people in the United States may have to make complicated decisions involving health care and additional responsibilities in their everyday lives if we do not start to reform. By reforming, it is hoped that America will see an increase to high-quality, affordable health care for all. Not only are private sector insurances enduring challenges due to health care spending, but Medicaid and Medicare are also. The Health Care Reform Act is hoping to drive down the cost or at least maintain the cost of health care spending. The reform is hoping to offer a delivery system that works better for clinicians and provider organizations by reducing their administrative burdens and helping them collaborate to improve care. The achievement of this reform will hopefully lead to assessable development in outcomes of care, and in the general health of the American people. Profit/Non-profit Although the provision of health services is dominated by not-for-profit organizations, there are many for-profit organizations as well that are affected by health care spending. With the National Health Care Reform Act, both profit and non-profit organizations could see a boost in...
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...Germany's Healthcare System: An Overview Bradley Webster American Sentinel Professor Kehm Germany's Healthcare System: An Overview Germany has long been regarded has having a very efficient and cost effective healthcare system. In this essay several aspects of this system will be evaluated from what works well to what doesn’t. Despite Germany’s highly functional healthcare system they too are going to have to face the challenges that every other developed country is facing: a growing elder population and the ever increasing costs of healthcare in conjunction with a waning economy. Alarming statistics, such as the following, will demand Germanys attention as well as the vast majority of developed counties with questionably sustainable health care systems. Populations in developed nations have been rapidly aging for several years at a rate that will only increase before achieving equilibrium between 2050 and 2060. Most developing countries outside of Africa also will experience a rapid growth in older populations over the next forty years and by 2030, these countries will contain 70 percent or more of the world's population that is ages 60 and older (Polivka & Baozhen, 2013, p. 39). Germany’s Type of Healthcare System The German social health insurance (SHI) system is an internationally prominent health care system primarily funded by payroll contributions shared by employers and employees and managed by nonprofit sickness funds. Whereas, like the United...
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...PACANSKA 06/16/2013 Abstract The French health care system combines universal coverage with a public-private mix of hospital and ambulatory care and a higher volume of service provision than in the United States. Although the system is far from perfect, its indicators of health status and consumer satisfaction are high; its expenditures, as a share of gross domestic product, are far lower than in the United States; and patients have an extraordinary degree of choice among providers. The lessons for the United States include the importance of government’s role in providing a statutory framework for universal health insurance; recognition that piecemeal reform can broaden a partial program like Medicare to cover, eventually, the entire population; and understanding that universal coverage can be achieved without excluding private insurers from the supplementary insurance market. France has the largest land area in Western Europe, housing 65.8 million people as of January 2011. This ranked France as the 21rd most populous country in the world; with 85 % of white people, 10 % of North African and 3.5 % of black people. The estimated birth rate as of 2000 was 12.27 births for every 1,000of the population and infant mortality is 4.51 deaths per 1,000, which is relatively lower than other developed countries. Life expectancy is one of the highest among developed countries, estimated at 74.85 years for males and 82.89 years for females. In addition to the natural population...
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...healthcare system is socialized. One may ask well what does this mean exactly. And the answer is that in the UK everyone has access to healthcare no matter how poor or rich they may be. The insurance is paid through taxation. In the US, the insurance is mostly private, which means that a person will have to pay for insurance premiums out of their pocket. The quality of the insurance will depend on the type of plan that a person is paying for and there could be high out of pocket expenses. In the US healthcare isn’t guaranteed by the government like in other industrialized nations. In the US the government doesn’t control most insurance systems or how they operate. People in the US who do have healthcare coverage are covered either by private insurance or a public health care system. A lot of unemployed individuals don’t have any coverage at all. Medicare, Medicaid, Children’s Health Insurance Program and the Veteran Affairs program are considered public health care systems. For some of these government programs, individuals may still be responsible for a premium depending on income. The US system also offers the Affordable Care Act. This act offers insurance to those who have been unable to obtain coverage due to not qualifying for other public insurance and not being able to obtain private insurance for various reasons. The Affordable Care act also allows for children to be covered under their parents plan until they are 26 years old. Medicare is the program in the US that...
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