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HR & Training at McDonald's
Background
"McDonald's is not just a burger company-serving people; we're a people company serving burgers. We recognize our real strength is our people who are the foundation of our business." - Ray Kroc, Founder [McDonald's Corporation]
McDonald's vision is to be the world's best Quick Service Restaurant experience. The culture and heritage of the McDonald's' business - the brand, behaviours and values - are the foundation for achieving the McDonald's vision. Together, they define who we are and how we are at McDonald's. McDonald's provides the door to limitless career opportunities. The average McDonald's restaurant employs 40 to 60 people - from crewmembers to the restaurant manager. As of today, McDonald's employs more than 2,500 people across India.
Says, Smita Jatia, Managing Director, Hard Castle Restaurants Pvt. Ltd (HRPL), "We are an equal opportunity employer, providing not only [local] employment but long-term careers as well. The world-class training that we impart enables us to provide our customers the ultimate McDonald's experience.
"When a new employee joins the organisation, he is taken through a systematic induction programme. This is done through one-on-one interactions as well as exposure to the customer through operations training in the restaurants for a specified period of time. Crewmembers are trained extensively on all food safety and food handling processes. The crew trainees work shoulder-to-shoulder with their trainers while they learn the operational skills necessary for running the restaurant - from the front counter to the kitchen areas.
At McDonald's, our selection process is very systematic and comprises of 3 stages
1. Aptitude Testing and Initial Interview after screening the applicants' resumes, the short-listed candidates are called for a psychometric evaluation [a written aptitude test] and

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