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An Analysis of the Obamacare Website Project

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An Analysis Of The Obamacare Website Project
Case Study
Federica Sotgiu
Southern New Hampshire University

Manchester, NH – November 10th, 2015
QSO-680 Seminar in Project Management
Master’s Degree Program in Operations & Project Management
Contact: federica.sotgiu@snhu.edu
Even if not the only one, the unsuccessful launch of the Healtcare.gov website represents one of the most recent and emblematic failures of a large IT project. When the website was introduced to the public, on October 1st, 2013, the occurrence of several serious technological problems made it difficult for the users to sign up for health insurance, and started an unceasing speculation over the potential reasons behind such a troublesome flop.
Despite all the debates it may have caused, an analysis of the Obamacare Website Project allows learning about the most common issues that are likely to affect huge IT projects; studying failures and troubles of past projects can deeply contribute to helping project managers achieve higher success rates in the future. Therefore, it follows an examination of those main elements that, from a project management standpoint, may require particular attention when managing large IT projects.
First, as a custom software development, the Healtcare.gov project has been characterized by a long list of requirements since its inception; however, the problem does not reside in the amount of requirements, but rather in the way goals and expectations have not been clearly articulated. Moreover, the Obama administration started to constantly modifying related policies and regulations; it all translated into contractors having to deal with ever changing specifications. One of the ways to cope with unclear and changing requirements is to establish project processes that guarantee the successful management of requests that evolve over time, as well as the

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