Job Satisfaction Analysis

Behavior Organizations

Assessing total job satisfaction of tellers at U.S Bank.

TABLE OF CONTENTS

Executive Summary 2 Overview/Purpose 2 Data Collection 2 Results Recommendations 3 Overview of Topic 4 Planning Process 6 Timeline 6 Company Background 7 Data Collection 8 Appendix 10

Section 1: Executive Summary

Executive Summary
Overview/Purpose
Our task was to conduct an Organizational Analysis of an organization of our choice. It was the group’s decision to work with U.S Bank. We served as consultants for U.S Bank, determining organizational issues in which we would provide recommendations on how to improve and eliminate those issues. Before entering the company, we determined objectives that we wanted to meet: Objectives * Assess employees’ total job satisfaction, specifically focusing on career advancement * Survey employees on the advantages and disadvantages of their current position * Examine team synergy and cohesiveness in order to determine overall happiness in the workplace
Data Collection and Analysis
Next, we determined our data collection methods. The most effective way to gather data was to choose a specific group of employees to collect data from and create a survey. Our experimental group consisted of all of the tellers at a specific U.S Bank location (there were a total of six tellers). Based on the survey results we interviewed tellers that indicated issues in their work environment.
Part I- Survey: The tellers were asked to participate in a survey regarding their job satisfaction as it relates to career advancement opportunities, relationship with their supervisor, and their job design. Once the survey data was received, we identified problem areas in which we needed to focus.
Part II-Interview: The tellers that