...Part Two: 1. The Kano model is a tool that can be used to prioritize the Critical to Quality characteristics, as defined by the Voice of the Customer The three categories identified by the Kano model are: Must Be: The quailty characteristic must be present or the customer will go elsewhere. Performance: The better we are at meeting these needs, the happier the customer is. Delighter: Those qualities that the customer was not expecting but received as a bonus The First Step for Creating the Kano Model: Identifying the Voice of the Customer The first step for creating the Kano model is to identify the quality characteristics that are typically fuzzy, vague and nebulous. These quality characteristics are referred to as the Voice of the Customer (VOC). Once the Voice of the Customer is understood, we can attempt to translate it into quantitative terms known as critical to quality (CTQ) characteristics. This should not be a new concept for those familiar with the Six Sigma methodology. What happens from here, though, can sometimes go astray if we are not careful and try to put our own spin on the needs of the customer. This may be the result of trying to make things more easily obtainable for us—a formula for failure. Use the Kano Model to Prioritize the Critical to Quality Characteristics So, now that we have identified what is important to the customer in workable terms, we can go to the second step. Always keeping the customer in mind, we can apply the concepts outlined in the...
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...From the aftermath of the Civil War to the turn of the 20th century, America saw the Gilded Age, which was characterized by unprecedented industrial and urban expansion. Yet underneath the surface of this growth and development, there were widespread corrupt practices, political unrest, and social injustices in society. The Gilded Age in America is a particular subject of analysis that Voices of Freedom: A Documentary History (Seventh Edition), Chapter 16, delves into. The word "gilded," which was coined by Mark Twain and Charles Dudley Warner, accurately describes the contradictory character of the time, in which wealth concealed more serious social divides. Through primary sources like Andrew Carnegie's 1889 “Gospel of Wealth” and William...
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...Dr. Martin Luther King, Jr.'s "I Have a Dream" speech can be considered one of the greatest speeches in American history. Over 200,000 white and black Americans gathered in Washington D.C. on August 28, 1963 to hear Dr. Martin Luther King Jr. deliver this groundbreaking speech. This essay will analyze the speech for voice and rhetoric by showing King's main argument, how he supports that argument, identifying the language he used and the audience at whom it was directed. In addition, King argues that all men are equal and should be treated equal. Many times in his speech, King states how black citizens have been mistreated over the years. In the beginning of his speech King states "One hundred year later, the life of the Negro is still sadly crippled by the manacles of segregation and the chains of discrimination." King also states numerous times his dream for equality in the country. He says "I have a dream my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character." However, King uses many historical documents to support his argument. The first document he mentions is the Emancipation Proclamation. The Emancipation Proclamation was an executive order signed by President Lincoln freeing the slaves in the confederate states. It was the first step in equality for African-Americans. King also mentions the United States Constitution and the Declaration of Independence. He references these...
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...Malala began by posting her convictions on the web. You now have the chance to go along with her, to make her penances heard by accomplishing something as little as marking her appeal at http://iammalala.org and utilizing the hashtag #iammalala on November tenth. The voices of the general population are what has constantly constrained pioneers to change course. This will be exhibited when we call upon the president of Pakistan to make a durable arrangement to bring millions into school. The adventure does not end there, but rather it is a significant stride towards progress There are tons of hash tags on the twitter on which people showed very effective and enormous response every single day but I picked up #IamMalala because I belong to...
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...018 The Invention of Wings Analysis Sue Monk’s novel The Invention of Wings describes both the life of a slave, Handful, and her master’s daughter, Sarah, and their relationships with each other, family, and outsiders. They relentlessly fight for their freedom in hope to alter the American society’s ideas of slavery. Monk uses narrative voice and characterization to bring her story to life. Monk uses two narrators throughout the course of the book. The first narrator is Handful, the slave, and the second narrator is Sarah, her master. The novel is written in first person point of view. The use of these literary techniques allows the reader to see this story from the perspective of a slave master and from the perspective of a slave. The audience...
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...------------------------------------------------- AMERICAN DECLARATION OF INDEPENDENCE Civil Rights Movement Deyana Faraj On the 4th of July 1776, 56 delegates to the Continental Congress signed a document that would not only declare independence of America from British colonial power but less than 200 years later, become the backbone of a new established America where the walls of discrimination and segregation would finally begin to deteriorate. The Declaration of Independence is a powerful document that has led to the development of equal rights and social justice within societies on a world context. More specifically, principles in this document were instrumental when argued by African American Civil Rights leaders in achieving equality and abolishing racial segregation and discrimination against African- Americans in the United States, during the African American Civil Rights Movement (1954-1968). Before the American Civil Rights Movement, laws known as Jim Crow laws had forced racial segregation of facilities and the prohibition of intermarriage. These laws were similar to the apartheid legislation and it became the law mainly in the south of America. Where there is inequality and injustice within a government, the people of the nation demand change. Since the Jim Crow laws were enacted, the laws that mandated racial segregation in public areas and the prohibition of intermarriage in the Southern United States were socially and morally unjust and this fuelled...
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...Analysis Bartholomew’s Song Bartholomew’s life was meaningless until he found a machine that played reels. The endless white and beige colors portrayed throughout the film gave testament to the fact that life was dull. The reel-to-reel that Bartholomew found brought new stimulus in his otherwise monotonous life; his soul was moved by the song, and he appeared to begin to have feelings and thoughts of his own for the first time in his life. After listening to the operatic croon over and over, he may have begun to associate the music with freedom of thought. Bartholomew then seemed to have difficulty trying to understand why a droning female voice came over one reel in the work room, and beautiful music came out of another. Bartholomew’s mind struggled to try to fit pieces together, he had lived in a state of nothingness for so long he began to give the impression that he was having trouble accepting the new feelings he experienced from the music. After memorizing the song, Bartholomew begins to question the way he lived, and the way his fellow Bartholomews’ simply followed orders. Bartholomew wanted the people he worked with to feel the music like he had. Since it was Bartholomew’s job to get rid of the “defective” cubes, Bartholomew may have decided that it should also be his job to get rid of the woman’s voice because it was stopping such beautiful music. She was in a sense “defective” to him. After Bartholomew kills...
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...Many of those great theorists had one single thing in common: they have strived to break old concepts of political thought, being it racial and gender inequality, or ideas on how to be a leader with less opposition. In modern politics, after a long period of centralized governments, the brief trend of gaining freedom and equality has been deteriorating and the creation of an illusion of freedom has slowly replaced the true freedom of speech and thought. In the times of Machievelli, governments were centralized under the power of a prince. Machiavelli discussed how a prince should act in order to be fully respected and maintain full power. He suggested that a prince should do whatever was necessary to achieve his objectives and never rely only on ideals; additionally, no price was too high to pay for success, and a prince should focus more on being loved than feared if not possible to have both at the same time. On the same thought, “a prince should not worry if he incurs reproach for his cruelty so long as he keeps his subjects united and loyal”, in other words, a prince should sometimes be cruel. Moreover, Machiavelli did not believe in individual freedom. Even the prince needed to follow rules to maintain his success and everyone else had to follow the prince’s orders and live with fear. Hobbes had a similar view of Machiavelli’s. He believed that “kings, whose power is greatest, turn their endeavor to the assuring it at home by laws or abroad by wars”...
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...Speaking Through My Writer’s Voice The band Panic! At the Disco’s song “Hallelujah” includes the lyrics “You'll never know if you don't ever try again” (Urie). While one could definitely apply this quote to various situations, the quote relates directly to my writing this semester. I did not have a specific goal in mind at the beginning of the class, other than to pass, but as the end drew nearer I began to refine my writing style and find my writer’s voice. I gradually started to take risks in my writing and I realized I had the liberty to express myself. This class was the first time that, through writing, I had to work to earn an A rather than simply turning in an assignment; I was able to take such great steps in improving my writing because of the guidance the most thorough and personable literature teacher I have ever had, Ms. Whitney Johnson, gave me throughout the semester. This class has enhanced both my writing and my personal growth over the course of the semester....
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...RHETORICAL ANALYSIS 1 Rhetorical Analysis of “I Have Dream” Speech Alfonso Gonzalez Itt Technical Institute Instructor Deana Schoneberg EN 1320 RHETORICAL ANALYSIS 2 The main point of Dr. Kings speech was that an injustice had been done to the black people. They were promised freedom from the emancipation proclamation and up to that point they still were not free. They were segregated and treated like second class citizens. Were they suppose to sit down and let white men at that time humiliate them, beat them, bomb their houses, and strip them of human dignity? No! Dr. King was preaching to all who listened, that now was the time to metaphorically cash this check, a check that will give them upon demand the riches of freedom and the security of justice. But to do this, not with violence or retaliation, “we must forever conduct our struggle on the high plane of dignity and discipline. We must not allow our creative protest to degenerate into physical violence.” (Carson, 1998, p225) This would be the way Dr. King would want to see his dream played out, with non -violence. Were all his efforts done in vain? On August 28, 1963, The March on Washington was organized by Bayard Rustin and led by union leader A. Philip Randolph. The backdrop ironically took place on the steps...
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...Samantha Weeman January 24, 2013 Inaugural Address Analysis On January 21, 2013, President Obama gave his inaugural speech. By giving an inaugural speech, this means that the president will bear witness to the enduring strength of the constitution and affirm the promise of the democracy. In the beginning of his speech, he stated the vows he has agreed to make as a country together. He says, “Together, we discover that a free market only thrives when there are rules to ensure competition and fair play. Together, we resolve that a great nation must care for the vulnerable and protect its people from life’s worst hazards and misfortunes.” As the speech goes on, he explains that when times change we, the people, must do the same. We must come together as one nation and one people. He talks about the middle class- how America’s “prosperity” must rest upon their broad shoulders. He believes that every citizen deserves the same amount of security and dignity; therefore, he decided to reduce the cost of health care. He will maintain our economic vitality and our national treasure by not allowing other nations have the technology that will power new jobs and industries, but by claiming its promise. He wants to defend our people through strength of arms and rule of law; resolve issues with other nations peacefully. He ends his speech by saying that by being a citizen we, the people, have to set the course; by votes we cast and voices we lift. The last line of his speech is very powerful...
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...The primary focus of this article “John Wilkes and the Constitutional Right to a Free Press in the United States” by Mellen Roger P explores a connection that was previously overlooked on how Wilkes was a key impetuously involved in the Constitutional Protection for Free Press. John Wilkes was admired in the American Colonies as a political journalist, a fighter for liberty and a radical politician during his era. He was significantly involved in influencing revolutionaries who essentially fought for American independence. However, modern historians have forgotten and ignored the role he played in protecting civil liberties by ensuring that they had the right to Freedom of the Press. He was often arrested as a result of printing and writing...
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...Student name: Victoria Pursley Name of author and title of reading: The Relation Between Economic Freedom and Political Freedom Please note: journal entries should be recorded on the supplied form as a Word document and submitted to Turnitin no later than the start time for the corresponding class session. You must answer ALL questions to receive full credit. You may include references to direct quotations, but all answers should be in your own words. In order to help you with class discussion, I would suggest printing out a copy of the journal and bringing it to class. You may also use this printed copy in class for recording additional observations and analysis. 1. Author Background/Context: Who (briefly) is the author & in what historical...
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...generous and very kind to the group members. He never created any pressure to anybody so that everybody worked with freedom. In my supervisor’s eyes group member’s mistake was a part of learning process. He always appreciates for completion of a part of the work. The group members like him a lot. In six months of my working time, one of the very expensive instruments broke down. Since the instruments broke, the samples had to go out in a contract laboratory for analysis. For analysis of samples, Hospital had to spend big amount money instead of earning money. It took more than month to fix the instruments to perform the tests again. However, my supervisor was fired in other instances that I did not know. But one thing I knew that the instrument that broke down was not maintained properly. At that time I did not know what “system thinker” is. After this online MBA class, now I noticed what eventually happened at that time. To my analysis it was a system failure. My supervisor was very kind to his group but he did not take care the whole system. He made a decision to send the sample outside for analysis which was a part of the temporary solution. If the instrument was taken care routinely as it was supposed to it might not happen. According to Reed (2006), “senior leader should see not only the parts of the system but also the whole picture.”In a similar voice, Seddon (spring, 2008) mentioned that “the system governs performance. When manager learn to act on their organization...
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...Korb to stay on the payroll, however, he was told to resign and relocate to another state where he can have a less influential position. He sued the company for wrongful termination and in violation of his right with the first amendment. Case Analysis Facts: Lawrence Korb worked as the Vice President of Raytheon Corporation, a major weapons company for military forces, who was in charge of their Washington Operations. After Korb was hired, he was believed to make a positive change within the company. While working with Raytheon, Korb joined the Committee for National Security (CNS). During a lunch hour, CNS scheduled a press conference and Mr. Korb made derogatory remarks that were later seen in a news article that went against the company’s wishes. Once headquarters heard about Korb’s statements, they informed him that his job was at risk and offered him the opportunity to resign and continue on their payroll in a different city. Korb later issued his statements, saying he was disappointed in the company. Issue: Korb felt as if he was wrongfully terminated and used the Article 16 of the Declaration of Independence and Amendment 1 as “freedom of speech” was his excuse. When Raytheon terminated Korb this went against his freedom of speech and...
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