...C ontinuous Quality Improvement (CQI) is a quality management process that encourages all health care team members to continuously ask the questions, “How are we doing?” and “Can we do it better?” To address these questions, our practice needs structured clinical and administrative data. EHRs can, if properly designed and implemented, capture these data resourcefully, thereby transforming patient care in ways that might have been difficult or impossible with paper records alone. Applying CQI to a practice’s EHR implementation means that the health care team must understand what works and what does not work in the current state and how the EHR will change care delivery. At Basoa & Associates we plan to incorporate a tab in the EHR system that...
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...Japan. Since inception in 1985, its growth has been attributed to its national and global expansion strategies, innovative product development and increasing sales in current markets (Starbucks Corporation, 2009, p.1). According to the 2009 annual report (Starbucks Corporation, 2009, p.2), the company’s 16,635 stores in over 50 countries generated $9.8 billion in revenue, a figure indicating a negative growth in sales. As a result, current restructuring efforts by CEO Howard Shultz aimed at increasing revenue to $23 billion by 2012 (Helm, 2007, para.4) have necessitated an evaluation of the business model and growth strategy. In this report, we will perform a SWOT analysis on Starbucks, followed by recommendations that can be implemented to improve the sales and strategies of the firm. 1.1 S.W.O.T Analysis Strengths * Starbucks has developed to outshine other coffee retailers in the market through its outstanding financial performance, and the ability to maintain its high end standards of offering premium and exotic coffee beverages. * They have managed to develop a “Starbucks culture” amongst customers by creating an atmosphere that makes the customers feel sophisticated, welcomed and more knowledgeable of their product information. When the customers feel that they are of top priority, it also helps to create a strong sense of loyalty to the brand. * Starbucks usually hires staff who are personality oriented and well educated so that they would be...
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...I. Case Introduction In 2002, CVS was the one of America’s largest retail drugstores with over 4,000 stores and $24.2 billion in revenue. Over two-thirds of the company’s revenue was generated by their pharmacies. Despite the company’s size and success, the company was facing a serious issue regarding the service at their pharmacies as they had many customers who were unhappy with the service they received. To combat these problems, CVS developed a Pharmacy Service Improvement (PSI) team to evaluate and redesign pharmacy operations at CVS retail locations. II. PSI Opportunity In 2000, 7.2 million regular pharmacy customers left CVS taking with them 55 million annual prescriptions that could have increased revenue by $2.5 billion. It is estimated that if the PSI team can develop a better fulfillment operations system they could prevent 60-90% of customer defections. Additionally, through the PSI’s preliminary research they have found that 44% of heavy users switch due to the poor service they receive. The loss of heavy users is significant because they bring in continuous revenue streams In addition to simple customer happiness, through the PSI program the CVS team has the opportunity to make the people working at the CVS pharmacies happier, especially those working at the pickup window. These groups of employees must handle the continuously angry customers who are dissatisfied with their service. It is known that this job is so difficult that many of these techs...
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...[pic] 毕业设计（论文）开题报告 （含文献综述、外文翻译） [pic] 题 目 英语专业学生写作能力分析和提高策略 --以城院学生四八级作文为例 An Analysis of English Majors’ Writing Ability and Improvement Strategies: A Case Study on ZUCC English Majors’ TEM-4/8 Performances 姓 名 俞星星 学 号 30608160 专业班级 英语0603 所在学院 外国语学院 指导教师（职称） 指导教师（讲师） 二○一○年 五 月 二十 日 毕业设计（论文） 开 题 报 告 （包括选题的意义、可行性分析、研究的内容、研究方法、 拟解决的关键问题、预期结果、研究进度计划等） RESEARCH PROPOSAL An Analysis of English Majors’ Writing Ability and Improvement Strategies: A Case Study on ZUCC English Majors’ TEM-4/8 Performances 1. Purpose and Significance Thanks to the globalization, the demand for the bilingual workers is on the rise. As English majors, we believe that what we can do to be more competitive in this increasingly globalized world is to have a solid command of this language. The certificates such as TEM-8(Test for English Majors Band Eight) is a must but what really matters is what ability the students really have possessed and could be employed at ease. Upon reflecting on the TEM-4 (Test for English Majors Band Four) /TEM-8 scores the seniors have acquired, we clearly learn that there is still quite a room for improvement, especially when it comes to writing. Some students still find it tough to put pen into the paper and work out a satisfactory essay; some are hard-pressed to express themselves smoothly in the...
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...OHIO STATE UNIVERSITY UNDERGRADUATE PROGRAM SPRING, 2005 BUS. MGT. 739 PROCESS ANALYSIS AND IMPROVEMENT Professor Bill Berry Office: Fisher Hall 660A Telephone: 292-3173 Office Hours: Tuesday/Thursday 3:30 - 5:18 PM (or by appointment) Class: Schoenbaum Hall 210 Tuesday/Thursday 1:30 - 3:18 PM Course Description Table of Contents Page I. Perspective of the Course 2 II. Content of the Course 2 III. Objectives of the Course 2 IV. Teaching Approach 2 V. Course Material 2 VI. Grading 3 VII. Instructor's Expectation 3 VIII. Sequence of Topics 4 IX. Assignment Questions 6 I. Perspective of the Course This course will present a management perspective on the analysis and improvement of processes in both manufacturing and service operations. The improvement of processes to reduce cost and time is a critical activity in business today in order to be competitive in the market place. U.S. firms are under severe pressure to be competitive against world-wide...
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...Review________________________________________________________________ 3 3.1 Supply Chain Management _____________________________________________________ 3 3.2 Quality Improvement Models and Gap Analysis ____________________________________ 4 3.3 Lean and Six Sigma Technology ________________________________________________ 5 4 Discussion & Analysis ____________________________________________________________ 6 4.1 Supply Chain of Origin Energy _________________________________________________ 6 4.2 SWOT Analysis for Origin Energy _______________________________________________ 7 4.3 Supply Chain Operations Reference (SCOR) Model _________________________________ 9 4.4 Conceptual Improvement Model for Supply Chain Management ______________________ 12 4.4.1 Introduction ____________________________________________________________ 12 4.2.2 Assumptions: ___________________________________________________________ 13 4.3.3 Supply Chain Conceptual Improvement Model (SCCIM) _________________________ 13 4.2.4 Key Benefits of the model _________________________________________________ 16 4.2.5 Validation of the model ___________________________________________________ 16 4.2.6 Conclusion _____________________________________________________________ 16 4.3 Gap Analysis _______________________________________________________________ 17 4.3.1 Gap Analysis of Origin Energy _____________________________________________ 21 5 Results...
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...of support issues that need almost instant response on root cause analysis. These issues usually come through email or phone calls from the sales engineers. The steps I follow are, once the issue comes through an email or phone, I file a defect in the defect tracking system with the information at hand, and then the issue goes to engineers to reproduce and perform the root cause analysis. After that, the priority is to find the workaround for customer, provide the feedback in email and wait for customer response on the workaround, in some cases, the customer needs issue fix in the product and that request goes through the product management. I would like to streamline this process, because the email communication for the issues is very confusing and time consuming. Project Selection Method to Evaluate the Process Improvement List of problems: 1. Issues coming through emails do not have enough information about the issue itself, such as platform, configuration, customer setup, priority of issue, frequency of issue. 2. The sales engineers do not file any issue in the defect tracking system and email directly to engineers many a times for customer issues. 3. The emails have multiple issues under one subject matter, adding to confusion of the engineers. 4. The engineering team spends a huge amount of time to gather basic information on issue itself and it causes delay in the root cause analysis. 5. The customer service team is not in loop, so it causes discrepancy...
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...sentinel event of Mr. B, a sixty-seven-year-old patient presenting with severe left leg pain at the emergency room. A root cause analysis is necessary to investigate the causative factors that led to the sentinel event. The errors or hazards in care in the Mr. B scenario will be identified. Change theory will be utilized to develop an appropriate improvement plan to decrease the likelihood of a reoccurrence of the outcome of the Mr. B scenario. A Failure Modes and Effects Analysis (FMEA) will be used to project the likelihood that the suggested improvement plan would not fail. Lastly, key roles nurses would play in improving the quality of care in the Mr. B scenario will be discussed. A. Root Cause Analysis A root cause analysis (RCA) is “a process for identifying the basic or causal factors that underlie variation in performance, including the occurrence or possible occurrence of a sentinel event” (Cherry & Jacob, 2011, p. 442). The participants during the root cause analysis would be the emergency room physician (Dr. T.), the Mr. B’s LPN and RN (Nurse J) during the time of the sentinel event, the emergency room nurse manager, and the chief nursing officer (CNO) of the hospital. These members would meet in a root cause analysis meeting to discuss the causative factors that created Mr. B’s sentinel event. The first step in a root cause analysis on the sentinel event that caused Mr. B’s death is to gather the data surrounding the situation. Mr. B’s vital signs, including...
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...Table of Contents 1.0 Introduction 2 1.1 Total Quality Management 2 1.2 Quality Improvement Strategy 2 1.3 Key Tools for Quality Improvement 2 1.4 Problem Statement 2 1.5 The main Objective 2 1.6 Specific Objectives 2 2.0 Literature Review 2 2.1 Pareto Analysis 2 3.0 Methodology 2 3.1 Data Collection 2 4.0 Results and Findings 2 5.0 Recommendations 2 5.1 Response 2 5.2 Limitations 2 5.3 Conclusion 2 References: 2 CHAPTER ONE 1.0 Introduction This paper aims at demonstrating the use of total quality management Pareto Analysis technique tool at Customs Department in Tanzania Revenue Authority to improve the process of clearing imported cargo through the Dar es salaam Port. One of the focal points in international trade is the country’s borders and the performance of customs and other border agencies, in particular their efficiency in clearing goods. In the modern business environment of just-in-time production and delivery it has become ever more important for traders to be guaranteed fast and predictable release of imported goods. 1.1 Total Quality Management TQM stands for Total Quality management. It is one of the most effective and least understood corporate strategies. It can affect every level, procedure and every person in a company. It is a most comprehensive process that can bring a company to the forefront of the global market. TQM has been defined in many ways by various authors. Some of them are being...
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...Contents I. APP Pharmaceuticals 3 II. Background/Overview of APP Pharmaceuticals 3 III. Introduction to the Problem 4 IV. Literature Review -Philosophy, Culture and Strategy 7 V. Recommendation/Analysis -Philosophy, Culture and Strategy 9 VI. Literature Review/Analysis – Adoption and Driving Strategy Down into the Organization. 10 VII. Recommendation –Balanced Score Card 11 VIII. Recommendation/Analysis – Total Quality Management 15 IX. Reflection 24 X. Bibliography 26 I. APP Pharmaceuticals APP Pharmaceuticals (APP) strives to lade in the United States and Canada to be a leader for injectable pharmaceuticals. The company, philosophy is to provide excellent products and services by hiring dedicated and committed employees to meet our customers’ needs. Our primary goal is to improve the health and care of patients who use our pharmaceutical products. II. Background/Overview of APP Pharmaceuticals APP was established in 1996 and has quickly become one of the industry leaders in providing one stop shopping for very commonly used products to very special products to meet the needs of a wide range of patients. There market produces 142 products in over 400 doses and formulations. A few of the clinical areas they cover are: Cardiac Care, Dialysis, Emergency, Intensive Care, OB/GYN, Operating Rooms, Oncology, Orthopedics, Pediatrics, Psychiatry and Radiology. (APP Pharmaceuticals, unkown) APP is the number three generic injectable supplier in the United States...
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...QI uality mprovement in FOCUS Your Rapid-Cycle Improvement Guide to Achieving Results Quality Improvement in Focus Rapid-Cycle Improvement Getting Started Table of Contents Introduction........................................................................................................................... page 3 . Getting Started....................................................................................................................... page 5 Find a Process to Improve...................................................................................................... page 7 Organize to Improve the Process. .......................................................................................... page 8 . Clarify Current Knowledge of the Process............................................................................ page 11 Understand Sources of Process Variation............................................................................. page 13 Select the Process Improvement.......................................................................................... page 15 Appendix Worksheet A: Identifying Areas for Improvement. .............................................................. page 16 . Worksheet B: Developing a Team Worksheet...................................................................... page 17 Worksheet C: Team Meeting Notes....................................................
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...1. Why are data analysis skills and thinking so important to spend analysis? Can’t software applications be used to generate the information needed automatically? In today’s world, advanced technology has provided us with a lot of tools to help sift through and process huge amount of data. However, in spite of all this, the fact remains that data is useless without the skills to analyze it. Critical thinking is still a skill inherent only to humans. Software applications are much capable of generating data automatically, however, only one equipped with data analysis skills can translate that data into information that can support corporate decision-making. Equipped with the right data analysis skills, one would be able to select the significant data from the wide array available and turn it into actionable information. These skills are important in spend analysis as the most critical stage is making sense of the output and deriving strategic solutions based on the information available. The employment of data analysis skills and critical thinking in spend analysis is necessary to reach the goal of enjoying the benefits of spend data management which include reduced material and services costs, better supplier and product management, and lower inventory costs. 2. How might a structured process such as Six Sigma methodology be useful here? The Six Sigma Improvement Model known as DMAIC can be used in implementing spend management in the enterprise with the aim of continuous...
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...Course Project: Benefit Plan Design Analysis Purchase here http://devrycourse.com/hrm-599-course-project-benefit-plan-design-analysis Product Description Course Project: Benefit Plan Design Analysis Objective - The course project is designed to provide you with a real-life practical application of an organization’s Human Resource benefits program. You will create a written analysis of a real-world organization’s benefit plan design with suggested opportunities for improvement that use the concepts and knowledge introduced in this course. The below 8 parts need to be completed Part 1: Select and profile an organization for the benefit plan (40 Points) Part 2: Statement of the issue (40 Points) Part 3: Literature Review (40 Points) Part 4. Issue Analysis (40 Points) Part 5. Issue Solutions (40 Points) Part 6. Solution and its Implementation (40 Points) Part 7: Justification (40 Points) Part 8: Reflection (30 Points) HRM 599 Course Project: Benefit Plan Design Analysis Purchase here http://devrycourse.com/hrm-599-course-project-benefit-plan-design-analysis Product Description Course Project: Benefit Plan Design Analysis Objective - The course project is designed to provide you with a real-life practical application of an organization’s Human Resource benefits program. You will create a written analysis of a real-world organization’s benefit plan design with suggested opportunities for improvement that use the concepts and knowledge...
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...organizations track achievements by a regular collection of information to assist timely decision making, ensure accountability, and provide the basis for evaluation and learning. Evaluation is the systematic and objective assessment of an on-going or completed project, program, or policy, and its design, implementation and results. The aim is to determine the relevance and fulfillment of objectives, development efficiency, effectiveness, impact, and sustainability. An evaluation should provide information that is credible and useful, enabling the incorporation of lessons learned into the decision making process of both recipients and donors. Analyse the effectiveness of financial monitoring and planning Typical elements of financial analysis include: 1.Budgeting - creating a budget setting out planned cash flows in and out of the business. By monitoring a cash flow budget it is possible to identify any potential crisis points where liquidity...
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...smoking cessation programs while hospitalized and at discharge. Senior leadership is responsible for defining quality for the organization. When the leadership team is familiar with using quality measures, the health care team can do the right thing for the customer and increase financial responsibility for the hospital (Dlugacz, 2006). In this paper the subject to explore is potential improvement for the BayCare organization, the data needed to monitor improvement, data collection tools, and two tools that measure and display the quality improvement data. Potential Areas of Improvement Three areas of potential improvement for the BayCare organization are falls, hand hygiene, and improving team member satisfaction. Although the team goals for each of these are within the goal target, areas for improvement still exist. Monitoring Improvement Monitoring improvement for each potential area requires collecting specific data collection. Hand hygiene requires quality improvement personnel to monitor if a clinician’s hands are washed with soap and water when visibly soiled. Hand hygiene quality improvement also looks at the use of an alcohol-based hand sanitizer that can be used when a clinician’s hands are not visibly soiled but still require cleansing. For example, before entering a patient’s room or coming in contact with the patient, before wearing...
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