...pursue our mission by providing a full range of health related services including prevention, wellness and education. Care is provided with compassion consistent with the values of our organization. The vision of TriHealth is to be the place where people want to work, where physicians want to practice, and most importantly where the community wants to go when they need the best quality, service, safety and value in health care. (www.trihealth.com). Key characteristics of the users of the products and/or services of TriHealth Cincinnati One of the key characteristics of services offered by TriHealth Cincinnati is their speed intake services. TriHealth Cincinnati has worked with Cincom to develop a streamline registration process. The registration process includes the creation of the patient’s record. Cincom developed Cincom IGR which is a rules based overly to guide registrars through a series of questions to get the correct and speedy result. In just six months, TriHealth has noticed an improvement in employee retention as well as reduced continuing education training. (Insight, 2006). The Competitive Environment of TriHealth Cincinnati The Cincinnati based TriHealth will stay into the competitive environment by buying into practices. In 2005, they purchased Group Health Associates, a multispecialty physician practice that serves about three hundred thousand patients in the...
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...The company products are currently being sold in grocery stores and mass merchandisers such as Walmart. This paper will examine the analysis of consumer behavior and purchase patterns as it relates to their respective markets. An analysis of the company target markets, primary competitors, pricing position, and a distribution strategy will be examined. The company’s objective is to double sales in both the consumer and commercial market within the next year. Analysis of Consumer Products Proposal Consumer behavior is defined as the study of how individuals, groups, and organization select, buy, use and dispose of goods, services, ideas or experiences to satisfy their needs and wants (Kotler 2009). It is essential for marketers to understand both the theory and reality of consumer behavior. Consumer behavior is influenced by cultural, social and personal factors. Culture is the fundamental source of a person’s wants and behavior (Kotler 2009). Social factors such as reference groups, family and social roles, and status, influence consumer behavior. Kotler also identifies personal factors influencing consumer purchasing patterns. Personal factors consist of You Decide 4 age and stage in the life cycle; occupation and economic circumstances; personality and self concept; and lifestyle and values. In preparing the analysis of consumer behavior and purchase patterns, Graves...
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...Graves Enterprise | Analyzing Buyer Behavior | You Decide Assignment 1 | | Keller School of Management | Abstract Graves Enterprises needed assistance in with doubling sales in their consumer and commercial markets within the next year. With the help of marketing directors for the consumer and commercial sectors, as well as an outside market research firm, Graves Enterprises must develop a marketing plan that satisfies the wants and needs to its target market, in addition to maximizing sales. Graves Enterprises is the maker of consumer and commercial care products. As Vice President of Marketing, It is my responsibility to double sales of both consumer and commercial markets within the next year. Currently, Graves Floor Care Products are priced comparable to their direct competitors in both markets. They are also distributed through the same distribution channels, so there is basically no real incentive for the distributors or retailers to carry Graves Floor Care's products over those offered by the competition. The sizes and packaging of Graves products is no different than that of the competition. The very small differences are not exploited by our company. Some differences include a unique, proprietary chemical cleaner that cleans "dry" helping to reduce mold. In addition, the Graves products reduce mold. Graves products utilize environmentally friendly chemistry, contain “Scotchgard” for continued stain protection. They are also hypoallergenic...
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...The Footprint of a Nursing Home Leader Many of us promised our parents that we wouldn't ever put them in a nursing home. Reality is that more than 3 million Americans rely on services provided by nursing homes at some point during a year and 1.4 million of these reside in the Nation’s 15,800 nursing homes on any given day (Bonner, 2013). In my position as Vice President of Operations with a publically traded healthcare company, I support twelve nursing homes. One such nursing home is a 194-bed for-profit Center that provides post-acute, rehabilitative, skilled nursing, and short and long-term care services. This Center is located in Texas approximately 5 miles from the border of Mexico. In an effort to support the Centers’ mission to “Make a Difference – Every Day, Every Time,” there are six key objectives vital to success: 1. Culture: Maintain a productive and positive employee environment. 2. Care: Provide quality care so residents may achieve their optimum level of functioning thus living an improved quality of life. 3. Census: Anticipate community health needs and develop business partnerships that help improve market share. 4. Cash: Ensure timely and effective collections. 5. Cost: Control operation costs. 6. Compliance: Comply with regulatory requirements. Strong leadership is essential for this Center to successfully reach its key objectives. While the leadership at this Center has a history of consistently attaining key objectives...
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...Central Michigan University Seymour Johnson AFB/Global Campus MSA 501-Managing Change with Emotional Intelligence Dr. Bonnie Anderson September 13, 2015 Emotional Skill Assessment Submitted by Tina Williamson Abstract I have questioned myself several times about my leadership style since becoming a supervisor with my current employer. I must admit that I accepted my position without a clue of how to effectively supervise others. I’m learning that becoming a great leader takes time and clearly doesn’t happen overnight, especially if you are not a “born” leader. However, I believe that continuous training and education will improve my leadership skills. This paper will consist of several things to include: four different surveys and tallying up the scores to reflect my degree of emotional intelligence, assessments and scores that identify my strengths and weaknesses, and skills that I could use to improve my emotional intelligence to be an effective leader. I believe that there are different types of leadership styles in the workplace. Some people were assigned to be leaders from their mother’s womb and others require training. The style of a leader depends on three things: beliefs, values and skills. The characteristics of a good leader should consist of honesty, respectfulness, sense of humor, the ability to inspire and encourage, good communication skills, flexibility, confidence and commitment. I participated...
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...JONA Volume 42, Number 10, pp 461-466 Copyright B 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins THE JOURNAL OF NURSING ADMINISTRATION Nurturing Charge Nurses for Future Leadership Roles Patricia A. Patrician, PhD, RN, FAAN Douglas Oliver, DNP, RN, ACNS-BC, NE-BC Rebecca S. Miltner, PhD, RNC-OB, NEA-BC Charge nurses are untapped leadership resources that can be groomed for future advanced leadership positions in healthcare organizations. The purpose of this study was to understand the development needs for the charge nurse role. This study demonstrates they receive little or no training for assuming positions of leadership and offers suggestions for enhancement of preparation. There is growing evidence of an impending crisis in chief nursing officer (CNO) retention.1 Seventy percent of CNOs report they will change jobs or retire in the future.2 The critical need for succession planning in nursing leadership has been demonstrated, yet two-thirds of CNOs reported that they do not have succession plans in place.3 Proactive planning is clearly needed to prepare the next generation of nursing leaders.4 The 1st step in succession planning is to identify nurses to mentor and develop. Commonly, nurses in management roles are likely candidates for development; however, many organizations do not consider charge nurses candidates for advancement based on the perception of the role as more of a task master than leader.5 Martha Dawson, DNP, RN, FACHE Kathleen A. Ladner,...
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...Analyzing Buyer Behavior Instructions: In this scenario-based activity, you will need to review the scenario presented to you, your role in the process, and then read the viewpoints of the key employees that have been assigned to help you with this activity. Be sure to view the grading rubric at the bottom prior to proceeding to the activity. Your completed paper will be submitted to the Drop Box. Scenario Scenario Summary You are the new Vice President of Marketing for Graves Enterprises, makers of consumer and commercial grade floor care products. You have two marketing directors that report to you, each of who is in charge of either the consumer market or the commercial market. Graves Floor Care Products are currently priced comparable to their direct competitors in both markets. They are also distributed through the same distribution channels, although there is no real incentive for the distributors or retailers to carry Graves Floor Care's products over those offered by the competition. The sizes and packaging of Graves products and those of the competition are similar, yet there are distinct competitive differences that are not effectively promoted. Some differences include a unique, proprietary chemical cleaner that cleans "dry" (and does not clean "wet"), which helps to reduce mold. In addition, the Graves products reduce mold. Graves products utilize environmentally friendly chemistry, contain “Scotchgard” for continued stain protection. In addition...
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...services can explain the existence of nonprofit enterprise in certain markets. We argue that this hypothesis, in order to be viable, has to meet three challenges: (1) the de jure inability of nonprofits to distribute profits to shareholders and/or management must affect incentives within the nonprofit firm in ways that are compatible with trustworthiness (Aincentive compatibility challenge@), (2) nonprofit behavior must not be adulterated by individuals taking advantage of the perceived trustworthiness (Aadulteration challenge@), and (3) nonprofit status must be treated as a reliable predictor of organizational behavior by consumers, when the reputation of individual firms is not seen as reliable (Areputational ubiquity challenge@). We propose that the trust hypothesis stands on shaky ground. It can be sustained only under particular conditions that have been neither carefully described in theory nor subject to empirical assessment. The available evidence, patchy and inadequate as it is, seems to suggest that there are ownership-related differences in the organizational behavior of non-profits and for-profits. However, there is little evidence that these differences can be connected to trust per se or provide a rationale for the existence of nonprofit ownership. * Center of Economic Research and Graduate Education at Charles University and Economics Institute of the Academy of Sciences of the Czech Republic. E-mail: andreas.ortmann@cerge-ei.cz or aortmann@yahoo.com ** School of Medicine...
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...Case of the Disgruntled Nurses Introduction: At the board of directors’ meeting, board president received a letter from staff council of Oneida Home Health Agency (OHHA), highlighting various staff concerns and suggestions. Rachel Nelson, who had been hired as the executive director of OHHA, was shocked and angered to see the letter, since this was a clear violation of organizational hierarchy and brought her management skills into question. Rachel had replaced Chuck about two years ago, who left the agency in a bad financial position. Soon after her induction, she was joined by Annemarie as nursing director, replacing the previous director Dorothy who had resigned. Rachel and Annemarie had been trying hard to deal with the financial deficit and introduced systems to improve accountability, productivity, quality and efficiency of staff and their documentation. These systems and the intended changes were not viewed positively by some of the staff and started a conflict with the management. The differences grew and resulted in the above mentioned letter being sent directly to the board. Rachel recalled the events that had led to the current state of affairs. Problems and their causes: With a broad scope of problems at their hands, Rachel and Annemarie felt the need for changes in organization structure. They discussed the new organization with the staff and found a positive response. This demonstrates an important trait of an effective manager, who shares the information with the...
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...Available online at www.sciencedirect.com International Journal of Nursing Studies 46 (2009) 1012–1024 www.elsevier.com/ijns Engagement at work: A review of the literature Michelle R. Simpson * Center on Age and Community, College of Nursing, Cunningham Hall, 1921 East Hartford Avenue, University of Wisconsin-Milwaukee, Milwaukee, WI 53201-0413, United States Received 26 March 2008; received in revised form 20 May 2008; accepted 22 May 2008 Abstract Objectives: Engagement at work has emerged as a potentially important employee performance and organizational management topic, however, the definition and measurement of engagement at work, and more specifically, nurse engagement, is poorly understood. The objective of this paper is to examine the current state of knowledge about engagement at work through a review of the literature. This review highlights the four lines of engagement research and focuses on the determinants and consequences of engagement at work. Methodological issues, as identified in the current research, and recommendations for future nurse-based engagement research are provided. Design: A systematic review of the business, organizational psychology, and health sciences and health administration literature about engagement at work (1990–2007) was performed. Data sources: The electronic databases for Health Sciences and Health Administration (CINAHL, MEDLINE), Business (ABI INFORM), and Psychology (PsycINFO) were systematically searched. Review methods:...
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...Running Head: COMMUNITY HEALTH NURSING INTERVENTION Community Health Nursing Intervention During the initial surveys and studies performed, the Town of Breckenridge was shown to be healthy and affluent. But, even with this affluence, and the services available because of it, there were populations that were shown to be vulnerable. These vulnerabilities are in part due to lifestyle choices of some residents as well as the access to health care due to job opportunities. The purpose of this paper is to address some of the community concerns raised as well as narrowing down to one priority issue. Interventions, expected outcomes and supporting documentation will be presented. Three priority community health and safety concerns Three priority community health and safety concerns are: risk for increased substance abuse among young adults related to municipal legalization of marijuana, increased access to drugs and drug paraphernalia, and wide acceptance of drug usage; risk for severe injury/trauma of young adults related to age and young male demographic, participation in extreme sports (skiing, snowboarding), accepted culture of risky behaviors involving gravity and hard, fixed objects. And, after completing the assessment of the Summit Community Care Clinic, risk for ineffective management of therapeutic regimen among uninsured and under-insured residents related to the inability to afford healthcare and preventative care due to lack of insurance offered...
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...which give rise to greater costs because older citizens require greater care, and the employment of technologies that extend the life of patients, which generally results in greater spending. Insurance costs have likewise increased dramatically, and a relatively large percentage of U.S. citizens and other residents are uninsured or underinsured. According to information from the census bureau in 2001, 41.2 million Americans, constituting 14.2 percent of the population, did not have Health Insurance. The healthcare system is largely controlled by the free market, which is believed to provide limitations on how much physicians and other specialists can charge to their patients. However, many critics of the current system, including organizations composed of physicians, note that the system has become largely bureaucratic and that cost-cutting measures and pressures caused by competition and the need for profit have reduced the effectiveness of medical practice. Despite these problems, many commentators have not been able to agree as to the proper level of control that state or federal governments should have over health care. Following World War II, the number of Americans that had private insurance policies grew dramatically. In 1965, Congress approved the development of Medicare and Medicaid to assist the elderly and the poor in being able to afford medical care. The vast majority of U.S. citizens were covered by either private or public insurance at that time. However,...
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...FACTORS THAT INFLUENCE NURSE ATTRITION: AN ANALYSIS OF THE RELATIONSHIP BETWEEN SUPERVISOR LEADERSHIP STYLE AND SUBORDINATE JOB SATISFACTION by James D. Long A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctor of Philosophy Capella University October 2004 UMI Number: 3147190 UMI Microform 3147190 Copyright 2005 by ProQuest Information and Learning Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code. ProQuest Information and Learning Company 300 North Zeeb Road P.O. Box 1346 Ann Arbor, MI 48106-1346 © James Long, 2004 Abstract Within the healthcare industry, there is an issue of major significance that may result in inadequate levels of staffing to meet patient demand. It has been estimated that at the current rate, hospitals will be forced to function with a nursing vacancy rate of 20 % in the not-toodistant future. The purpose of this study is to determine the effect that leadership style has on the job satisfaction level of nurses. It has been indicated that job satisfaction levels negatively correlate with employee attrition rates (Vandenberghe, Stordeur, & D'hoore, 2002). Using the Multifactor Leadership Questionnaire (MLQ) 5X Short (revised) and the Abridged Job Descriptive Index/Abridged Job in General (AJDI/AJIG) psychometric assessments, nurses job satisfaction levels were compared to the leadership classification...
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...Ageism and the Elderly By: Amanda Dewey Sociology/120-Axia College November 20, 2009 Professor Travis Yelton In my opinion of ageism and the elderly there are minor debates that the combined age of the American people is rising, plus the people of aged Americans is one of the major developing demographic groups over the course of the previous two decades, growing admittance to medical care, rising excellence of care, and health developments in general have led to a extensive life distance and later revolt personal and career growth in the over 65 demographic assimilations. To a greater extent, seniors are effectivemaintain their jobs into their 70s and yet their 80s, and the feasibility of the labor force is not longer reliant on reviews of age. Simultaneously, arguments have been waged concerning the effectiveness of an aged personnel and the value of the elderly in the era of high technology. Aging emphasize the involvement of the aging or elder individual in social activities and engagement in society. The social conflict perspective criticizes these approaches because they don't take into account the effect of social structures, social stratification, and class on patterns of aging. Individuals from the upper classes...
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...Analyzing Buyer Behavior MM520: Marketing Management Analyzing Buyer Behavior Graves Enterprises is a maker of consumer and commercial grade floor care products. Currently, Graves Floor Care Products are marketed at a price comparable to direct competitors in both markets. The products are also distributed through the same channels. Though Graves Floor Care Products are superior to the other floor care products with whom they are in competition with, there has not been any emphasis placed on this superiority that would make distributors and retailers choose Graves above the others. As the new Vice President of Marketing, I have been tasked with finding a way to make Graves Floor Care Products more marketable, hence increasing sales in both the consumer and commercial market. I have requested that my marketing directors review the various primary and secondary market research available in each of their areas. I have asked each of them to create a new marketing plan which would include their target markets, analysis of their primary competitors, a pricing position, and a distribution strategy. Their findings and my recommendations are summarized below. Research showed that the consumer products target market for Graves Floor Care Products is homeowners, age 29 – 59, with a household income of $75 -$150K. The products primary competitors are rented carpet steam cleaners, Kleen Floor Spray ‘n Vac and Kleen Floor Spot Cleaner, and those who do nothing to clean their carpets...
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