...Critical Thinking in the Workplace Critical Thinking in the Workplace There is an art and craft to critical thinking and understanding the process can be very overwhelming. According to Paul & Edler, “Critical thinking is the art of analyzing and evaluating thinking with a view to improving” (p. 4). Retaining employees who use critical thinking skills in the workplace is vital for an organization to be successful. Critical thinking helps to improve the decision making process that occurs in the workplace. When staff use critical thinking skills they are better equipped to rationalize the situation presented and deal with it accordingly. When a person can identify, analyze, and evaluate a problem before creating a solution they are thinking critically. This paper will explore critical thinking in the workplace and how thinking challenges can obscure the process of critical thinking. Most people process their thinking based on how and where they were raised, their religious beliefs, values, and ethics. Critical thinking involves analyzing and evaluating ones thoughts while eliminating all the biases one may have acquired overtime. When critical thinking skills are practiced in the workplace mistakes are normally at a minimal. Critical thinking allows employees to make decisions in a clear and concise manner. In the workplace today, most organizations are successful as a result of employing personnel who possess critical thinking skills or by training staff on...
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...Part I: Introduction Abstract: Motivation is the process of influencing people to work efficiently and effectively to achieve the goal of the organization. Practice of motivation is highly seen in the banks of Bangladesh. As a full financial institution, banks are highly dependent on effective and efficient work of bankers or its employees. As there are monetary and non-monetary sources of motivation, similarly there are extrinsic and intrinsic sources of motivation. Knowing the most influential factor of motivation is of a great importance for bank authorities. So a survey based report is prepared. Through the analysis of the report, we will see the more effectiveness of non-monetary rewards than monetary incentives. Besides different analysis regarding employee’s wants and their perceptions regarding motivation are also analyzed. Keywords: Motivation, Monetary source, nonmonetary source, extrinsic source, intrinsic source, salary, influence, performance, employee, authority, job, workplace, needs, wants etc. Objectives of the Report: Objectives of preparing this report are given below: * To apply the theoretical knowledge in practical life. * To know the motivational techniques in banks. * To understand the perception and want of employees regarding motivation. * To become a good manager. * To understand the current workplace situation. Limitations of the Report: We faced several problems and limitations through preparing this report some of...
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...Introduction According to the description of the case, it showed that the “IHC” which is the Intermountain Healthcare can be seen as an outstanding model by the healthcare industry due to its low cost and its high quality delivery. This paper is going to analyse the reason why the Intermountain Healthcare can be successful by answering the three following questions. Question1: How well is Intermountain Health Care performing? Why? Base on the case study, the Intermountain Healthcare is doing a good job. First of all in 2001, the IHC plan covered 460,000 individuals as well as a market share of 40%, and this was the largest plan in Utah. Additionally in 2013, IHC was awarded by the Gallup Organisation with its Great Workplace Award, and the Consumer Choice Award by the National Research Corporation. The key for IHC’s success is due to its specific system named the Midwest-based integrated delivery system. As the case describes, there are three major elements in this system. The first one is to improve the treatment quality by reducing thee variation during the major processes. The second one is to improve the measurement by establishing a powerful clinical information management system. The third one focuses on catching improvement opportunities by applying an effective management structure. Question2: What is Intermountain’s approach to the management of health care delivery? The main approach for IHC to healthcare delivery is called the Clinical Integration Approach...
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...Action Plan for each Functional Area 10 Reference...................................................................................................................................... 11 Executive Summary Company ABC is a large company based in the US. The company has been targeting the business of Human Resources Outsourcing nearly for 30 years now since it was established. It is now ranked one of the leading firms in Human Resources Outsourcing industry in US. All these achievements have been achieved due to its ability to provide comprehensive human resources outsourcing solutions not only to large firms but also to the small to medium-sized companies. This is the core competitiveness of Company ABC The company is currently experiencing growth which enhances its current dominance in the domestic market due to expansion in operations. Due to this expansion, the company has been consistently experiencing an increase in operational cost. This is due to numerous branches that have been opened across the country. This brought difficulty in management and as a result the department decided to establish a shared center where all human resource functions will be operated from. The shared centre services are projected to reduce operational cost as well as increase efficiency in management. For that reason, the human resource department came up with a strategic plan to create a shared centre. Human resource department is beneficial section in an organization as...
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...form a judgment” (Oxford Dictionary), While Ethics is “an area of study that deals with ideas about what is good and bad behavior : a branch of philosophy dealing with what is morally right or wrong.” (Marriam-Webster Dictionary). As we can see by the above definitions that by utilizing critical thinking and determining right from wrong, one can achieve ethical success. Six Levels of the Critical Thinking Process and Usage The Critical Thinking process can be broken down into six different levels. Level 1: Remembering, Can I recall the key terms, facts, or events? Level 2: Understanding, Can I explain this idea in my own words? Level 3: Applying, Can I use this idea to produce and desired result? Level 4: Analyzing, Can I divide this idea into parts, groups, or steps? Level 5: Evaluating, Can I rate the truth, usefulness, or quality of this idea—and give reasons for my rating? Level 6: Creating, Can I invent something new based on this idea? (SIX PATHS to more powerful THINKING). One huge benefit that one can gain by critical thinking is by analyzing all aspects of the problem at hand, positive results will follow. By following these steps, and implementing them, one will be able to achieve clarity on the issue at hand. Understanding Ethical Lenses and Blind spots Everyone strives to be ethical in today’s society. Achieving ethical decisions can sometimes be difficult. Unethical decisions are...
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...them (and very few women were applying for customer service positions), given your reading of this chapter, was the firm guilty of discrimination? If so, under what theory? Yes, Home Depot was accountable of discrimination towards women due to their standards of hiring by reinforcing gender stereotyping; causing them to be guilty of disparate treatment. The disparate treatment in this case was due to women being treated differently in comparison to their male co-workers in regards to promotions, pay, and hiring. Female applicants who felt discriminated were mainly those who applied for jobs within Home Depots West Coast Division. They felt they were being overlooked during hiring and bypassed in connection with promotions, salary, and job assignments opportunities within the workplace. Home Depot, however, felt they did nothing wrong and stated the unfairness of what they were being accused of was due to most female job applicants having experience as cashiers, so they were placed in similar positions, such as, cashier positions, clerical duties, customer service, and so forth. In addition, their explanation for the high turnaround in percentage of male employees within the home repair, plumbing, carpentry departments, etc… were due to male applicants expressing interest in those type of skilled employment. 2. How does this case illustrate the application of new technology to solving issues that have never been tied to technology? Can you think of other ways technology...
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...memo, or as a document with an attachment. The convenience of e-mails is that the business has the option to send the message to one receiver or to multiple receivers simultaneously. The best thing about companies conducting business through e-mail is that the company will have a written record of the information sent. E-mail also allows a company to transmit complex information fast and conveniently in a matter of minutes across the world. In a descriptive analysis of the e-mail, an individual has multiple options to design the message in which he wishes to send. Analyzing message on Tobacco-free work facility This message was sent to stress out the risks of cigarettes in workplace; such as the fact that the Human Resource Department reported six out of ten employees hospitalized in the year before sending the message because of tobacco-related illness. Also to highlight the advantage of tobacco-free Workplaces; which is a decline in employee tobacco use, that results into better health. Finally, the message contains...
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...Critical Thinking and Decision Making Inessa Arutunyan Linda Iacoboni Anisha Lalwani Dan Sarbu MGT/350 November 7, 2011 James Chatterton Critical Thinking and Decision Making Critical thinking is thinking comprised with careful judgment. One gathers facts and evidence then analyzes the data to come to an objective conclusion. Decision-making is the process of arriving at an agreement through careful analysis without bias. When applying the process of critical thinking sound and solid decisions evolve. Several types of thinking can enhance or inhibit critical thinking when one is moving toward a decision. For example, emotional thinking or, sometimes referred to as emotional intelligence. Emotions are "a state of consciousness having to do with the arousal of feelings” (Webster’s New World Dictionary). Feelings can be pleasant or unpleasant that one can react to when in action or thinking. Intelligence is a measure of the amount a person can favorably (or unfavorably) apply sound judgment and reason to a situation while deciding their feelings to the situation (Elder, 1996). Critical thinking is the ability to advance ones thinking toward logic and the capacity to analytically reason. Emotions can cause a defect in critical thinking. Emotions are one’s internal gauge, letting one know how he or she is doing in any...
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...accepted coaching methods in the workplace is the GROW model. Coaching lets a coachee become more aware of what they can do with their life and prepares them to take more accountability for it. This technique is achieved through sessions, as in: ➢ Goal ➢ Reality ➢ Options ➢ Will In the Goal stage, the coach enables the coachee to establish where they want to be or what they want to achieve. Once the coachee creates some goals for themselves, the coach and coachee work together to define the goals as clearly and distinctively as possible. But also as stated in Whitmore’s book, “Even if goals can be only loosely defined before the situation is looked at in some detail, this needs to be done first” (Whitmore, John. 2002, pg. 67). In the Reality stage, the coachee’s goal is evaluated against where they stand right now. This is where a test of the skills and/or knowledge the coachee possesses is made and it is determined what skills and/or knowledge is required to accomplish their goal. In the Options stage, the coachee builds on various potential paths between the current reality and the goal they want to complete. The solution is not to find the “right” answer but to take full advantage of the choices available. In the final stage, the Will stage, the coachee needs to commit to and take responsibility for carrying out the agreed action plan. My workplace and classmate coaching experience...
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...Summary According to the article “Analyze a Subject by Breaking it Down and Building it Back Up”, the author explains that analyzing is to break the subject into small, ideas or detailed parts, and where, by looking closely at those parts you identify the purpose or process of discovery to reach a conclusion of the situation. 2. Critical Thinker In my opinion a critical thinker is a multi-dimensional person involved in the process of analyzing, processing and evaluating information. It is also an attitude that shows the ability to explore, probe, ask and search out answers and solution. 3. “Space Invaders” The method does Stengel uses in his introduction to generate reader interest is narrative ( a short story or anecdote). Furthermore, when i was reading the introduction the author spark my curiosity to continue reading the text. It was interesting to me because this is the way that people live today. Its very common looking around, and detect many space invaders. For example, in elevators, people are wedging themselves in just before the doors close or on the street, pedestrains are zigzagging through the human traffic. In short, the phenomenon of invading personal space has become more serious in the current society and this space varies across individuals according to factors such as culture, age, and gender. 4. According to the author, I understand “personal space” as the area around a person which they prefer not be occupied by another person. It is the...
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...Decision – Making Process Paper Shateasha Buckner MGT/230 March 17, 2015 Leslie Hall - Facilitator Decision-Making Process Paper Decision-making for some may be quick and not critically thought through. For me however, I prefer to make my decisions by using a thought process and experiences. Things were becoming overwhelming and stressful at my workplace. This caused my confidence level to dwindle. I began asking myself questions. Is it time for a change? Do I see myself here in the next 2-3 years? Is this affecting my work ethic as a manager? What will be my overall choice for my future? Throughout this essay I will identify the problem by using the decision-making process, view my similarities with those from the text, and determine my decision based on steps from the text. The Problem and Why My current position consists of managing people and ensuring a multi-million dollar asset performs at its best. By doing so, we as a team must keep up with the constant change in occupancy, income, and renewals. These three things keep the asset flowing, which can be an issue at times; especially when having a demanding boss who seems to care less when your asset is in need. This trickles down to my staff and then on to the residents. As the text mentions, “a manager realizes some discrepancy between the current state (the way things are) and a desired state (the way things ought to be)”(Bateman & Snell, 2009, p. 89). As manager of this asset, I am aware...
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...Authorship I certify that this assignment is my own work and contains no material which has been accepted for the award of any degree or diploma in any institute, college, or university. Moreover, to the best of my knowledge and belief, it contains no material previously published or written by another person, except where due reference is made in the text of the work. I also understand that no under circumstances should any part of this assignment be published, including on the internet or publicly displayed without receiving written permission from the university. Abstract: Cultural diversity, collaborative learning and networking have a huge impact in many business of today and that includes the Hospitality and Service Industries. This paper aims to provide insights, suggestions, benefits, challenges and understanding on how to deal with different people of different backgrounds and upbringings in the workplace. It discusses and summarizes the significance of intercultural perceptions, cultural collective thoughts, sharing experiences through storytelling, collaborative learning and the benefits of networking in the workplace. It states that in the hospitality industry and other work sectors, cultural awareness, collaborative learning and networking play a valuable contribution to the effectiveness of any organization. Introduction: We should embrace the knowledge and skills held by other people, the culturally diverse group. As we can see nowadays...
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...Critical Thinking can be defined as the process of applying, analyzing or evaluating information obtained by experience, observation or by reasoning. I would like to explain in brief. Effectively identify, analyze and evaluate argument. Discover and overcome personal prejudices and biases. In conclusions provide convincing reasons. Make intelligent and reasonable decisions of what to do and what not to do. Critical Thinking plays a vital role when taking decisions to solve problems. In a process of problem solving you can foresee the outcomes before you can apply the decision. This helps us to apply more check points to our decision to make a positive outcome. It promotes creativity and is crucial for self reflection. Also it enhances language and presentation skills. I would like to provide the benefits as categories, which are academic, workplace and daily life. Academic Performance: Understand the arguments and beliefs of others. Evaluate those arguments and beliefs critically. Develop and defend one's own well supported arguments and beliefs. Workplace: Help us to reflect and get a deeper understanding of our own and others decisions. Encourage open mindedness to change. Aid us in being more analytical in solving problems. Daily life: Helps us to avoid making foolish personal decisions. Aids in development of autonomous tinkers capable of examining their assumptions and prejudices. Fallacy : A fallacy is an argument which appears to be valid but in reality it is not so...
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...Abstract. As today’s workplaces strive toward a climate of inclusiveness for persons with disabilities, much work remains for employers in developing a process to achieve this ideal. While survivors of mental illness are encouraged to disclose related concerns to their employer, such sharing of personal information remains daunting. Similarly, employers attempting to assist the process are often awed by the extent of collaborations involved in integrating employees with mental health issues back to work as well as concern about compliance with human rights legislation. Needed accommodations in terms of approach to the work itself are often simple; however substantiating the need for adjustments is more complex. This case study introduces a model to support the development of shared goals and shared understandings for return to work (RTW) among workers with mental health concerns, employers, co-workers and therapists. The model of occupational competence is used as a basis to guide dialogue, identify challenges and generate solutions that take into consideration a worker’s preferences, sensitivities, culture and capacities in relationship to the occupational demands in a given workplace environment. A case study is used to demonstrate the potential utility of the model in assisting stakeholders to strengthen collaborations and partnering to achieve a shared understanding of worker and workplace needs. 1. Introduction Disclosure of mental health issues in the workplace is influenced by...
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...ASSIGNMENT 2: ALLSTATE INSURANCE COMPANY BUS 520: LEADERSHIP AND ORGANZATIONAL BEHAVIOR STRAYER UNIVERSITY MAY 4, 2011 Within this paper I will be analyzing Allstate Insurance Company model for goal setting. While reading this assignment the reader should understand Allstate’s competitive advantage of diversity and if they have an effective goal setting process. I have several recommendations for Allstate’s high performance reward system. According to The American Heritage Dictionary, the word diversity is defined as the state or fact of being different. Indeed, Allstate Insurance Company has prided them as being different from other insurance companies; Allstate uses diversity in the workplace to open a line of communication between upper management, employees, and workers. This creates a template for effective goal setting. They believe in affirmative action, and this shows in the diversity of agents that are employed with Allstate. Their primary goal is to provide the best customer service possible and to meet all of their customer’s insurance needs. Allstate does not base its competitive advantage of the Diversity Index on race or gender. It is based on a much broader scale, such as age, religion, origin, disability, etc. How do you take such a diverse workforce and bring them together, leading to a more powerful way of impacting business? Start by listening to the customers. If you have a diverse combination of customers, then you should have a diverse combination...
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