Free Essay

Analyzing Managerial Decision: Itunes Music Pricing

In:

Submitted By sajt38
Words 1551
Pages 7
Analyzing Managerial Decision: iTunes Music Pricing

by

HCM-540, MBOL5, Health Care Organization
Instructor:
Saint Leo University
Distance Learning

November 10, 2013

Abstract
Apples’s Itunes music store came upon the music industry in 2003. It quickly became supreme within the music industry. The iPod, Apple’s MP3 players, and iTunes software were all interfacing, making it one of the more popular technology favorites among consumers. At odds with iTunes were the music companies crying foul over infringement and pricing. Buying overpriced CDs were quickly becoming a thing of the past. Music had been illegally accessed through peer-to-peer file sharing networks. With the recognition that music was being stolen, other ways were being developed by those with a stake in earning a profit. The industry had to decide if it should allow piracy to continue of develop variable pricing alternatives. This paper takes a look at alternative pricing in the case study, iTunes Music Pricing. At the conclusion, readers will have a better understanding of variable pricing policies.

Introduction

Variable pricing represents a concept use, by Apple, to describe the structure of pricing to advertise downloadable data. Variable pricing involves the different cost of a product for based on the preferences of the producers. This varies from the model of flat pricing, where one fixed price is applied to those items that are the same. Content of purchased songs, all cost one price and all movies will cost another. Apple captivated the music industry with its introduction of variable pricing through iTunes Music store. Variable pricing was not welcome by music executives of the industry but Apple quickly demonstrated its pricing power in delivering a product and convincing executives that its policy was here to stay.

The Best Pricing Model

A variable pricing policy would be the best model for iTunes to raise the sales revenue at its Apple’s Music Store. A variable pricing strategy would allow Apple to charge a higher price for popular music and a lower price for the songs with less popularity, with hopes that higher sales would be generated. This would make up for decline in sales of the more expensive songs but eventually striving in the direction of increasing overall sales. Billboard of Nilesen SoundScan suggests, that 21% percent of music with a higher price point saw almost a 21% decline in sales but achieved a 29% positive performance in price that more than makes up for the loss (unknown, 2009). Top 40 was more resistant to price fluctuations, and saw a near 11% decline in revenue after being increased to $1.29. These top 40 songs, which have an inelastic demand should be unchanged by the increase in price. Consumers of the top 40 songs that demonstrate price insensitivity will contribute greatly to the increasing revenues because the optimum price can be gauged at a value that is greater than marginal cost. ITunes Music Store would be better equipped to take on the growing opposition of large wireless carriers presenting downloadable musical content to its cell phone users. Maximized returns are supported by the variable pricing strategy by permitting the company to amend the value per-unit price increasing revenues.

Potential Pricing Policies

There several pricing policies to explore for Apple’s iTunes Music Store. One pricing method is the Product Bundling strategy. Bundling would allow Apple to bundle and sell a mix of different songs; old and sell them at an acceptable price. Bundling allows Apple to remove older music from its inventory serve as a means to attract other potential customers. Both customers have opposite relative valuation of each product. The minimum bundle value has a greater value than the sum of minimum reservation prices for each product (Brickley, J, Smith, C & Zimmerman, J,2009). Another strategy is the group pricing policy. The group pricing policy would allow Apple to target group sensitivity by analyzing the attributes of the target group. For example, Apple might segregate its music customers by age, income, or dress group. If using age, Apple knows that a certain age group may prefer rap music of the today as oppose to the rap music in the era of 1990. Additionally, it offers the ability to limit product transfer in submarket groups. Block pricing takes advantage of the multiple unit of purchase by consumers. The individual demand for products slopes downward as the purchase of products increases. For Apple’s iTunes management, it could charge customers a price equal to the marginal cost of each unit purchased. For example, the first song purchase may be for 99 cents, second 98 cents and so forth. Another way is to charge a block price for multiple units with a declining price for each successive purchase. Two-part tariffs take advantage of customers paying an upfront fee for purchase rights of a product. This strategy is often used by amusement parks that charge an admission fee and then charge a separate price to enjoy the rides. Apple could charge a small fee for membership and then a fee to purchase its units. Depending on the growing popularity of iTune’s music, Apple may be able to extract more profit from its customers.

Pricing Risks

Apple runs the risks of buyers not being willing to absorb the various price differentiation to iTunes music. One music executive, in the case study noted, “We need to convert more people to the habit of buying music online.” It was his belief a price increase would not be the best resolution to raise the habit of purchasing music online. Consumers are still finding technology to download free music leaving the industry to find a way fend off piracy of illegal downloads and make it better and cost efficient for users to buy music online.
Pricing Objective
Apple’s overall objective is to make a profit from all sales and not just online music. After analyzing Apple’s 10-k statement of 2004, their sales totaled $8,279 million dollars; it can easily be observed that iPod sales were $1,306 million dollars while the other merchandise totaled $278 million dollars (Jobs & Oppenheimer, 2004). Apple’s digital iPods and music account for more than 15% of the total revenue. The sales for each product had accelerated in comparison to the prior years; an increase of 279% and 672% respectively. Comparatively, Apples strategy in each market is to maintain prices at a low level so a high rate of return is realized from the iPods. If Apple were one dimensional in product offering, they would need to adopt a different pricing strategy.
Future Pricing

Apple’s awareness of managing the pricing strategy of downloaded music is likely to change in the future. A view of the market, as it was in 2004, shows that Apple had a great influence over the online music industry. Apple’s introduction of the iTunes and related products gripped the established record executives and eventually garnered much respect for their entry into a competitive market. As of 2008, Apple has managed to gain substantial leverage with the record companies. However, as competition grows, it will lose leverage based on new entrants to the market and developing technology. Potential competitors will include wireless competitors who will begin to offer similar types of downloadable formats for music. Companies such as Amazon and Pepsi-Cola have already begun to collaborate their marketing efforts. With a growing number of players competing for a share of the market, it is a safe assumption that Apple will no longer be as dominant as it once was. Though competitors and substitutes will be key in future pricing strategy, Apple seems positioned to continue to lead in the music industry.

Conclusion

Variable pricing is a way of allowing businesses to vary the prices to different market segments, for the same goods or services. Apple demonstrated its dominance in the music industry by introducing its variable pricing strategy that would eventually change the way music is delivered and priced. Apple was able to manipulate the music industry while extracting a profit using its iTunes software. Executives in the industry no longer have exclusive power on the type of pricing offered to consumers for their musical products. While other pricing strategies are available such as cost-plus pricing, group pricing, two-part pricing and block pricing, variable pricing allows Apple to take advantage of customer sensitivity; capitalizing on popular items. Each should be examined because there will be different risks that drive the choice of pricing policy.

References
Brickley, J, Smith, C & Zimmerman, J. (2009). Managerial economics and organizational architecture (5th ed.). New York, NY. McGraw-Hill Companies, Inc
Costello, S. (2013). Variable pricing tiers in itunes. Retrieved from

http://ipod.about.com/od/itunesplus/a/itunes-pl-price.htm

Golijan, R. (2013, April 28). itunes turns 10: How apple music store killed old music industry.
Retrieved from http://www.nbcnews.com/technology/itunes-turns-10-how-apple-music-store-killed-old-music-6C9633923
Jobs, S., & OPPENHEIMER, P. (2004, November 30). Apple computer, inc. 10-k. Retrieved from http://investor.apple.com/secfiling.cfm?filingID=1047469-04-35975&CIK=320193
Unknown. (2009, July 22). Variable pricing on itunes already generating more revenue for record labels. Retrieved from http://www.edibleapple.com/2009/06/22/variable-pricing- on-itunes-already-generating-more-revenue-for-record-labels/
.

Similar Documents

Premium Essay

Analyzing Managerial Decisions: Itunes Music Pricing

...Managerial Economics MBA 540 Chapter 7 Case Analyzing Managerial Decisions: iTunes Music Pricing 1. Provide an argument for why a variable pricing policy might increase the sales revenue from Apple’s Music Store. The music industry is big business and for many years, consumers have obtained music in many ways other than purchases, which is known as piracy. Today, consumers can purchase music through file-swapping networks, thus leading to a decline in the music industry’s total revenue. In 2003, after agreement with individual music companies, Apple Inc. gave customers the opportunity to purchase and download digital music and audio books through Apple’s iTunes Music Store awaiting at least some revenue from downloaded music (Brickley, Smith, & Zimmerman, 2009). At that time, Apple’s managerial staff set the product price at $.99 per song for all digital music. In 2005, the Music Store sales soared, thus encouraging record companies to ask for a more variable pricing policy. The record companies requested the price for popular songs to increase in price and the older songs to drop in price (Brickley, Smith, & Zimmerman, 2009). In 2009, after negotiations between Apple and the record companies, Phil Schiller, Apple’s senior vice president, announced Apple’s iTunes store would offer music at three prices - $.69, $.99 and $1.29 (Breen, 2009). The variable pricing policy went in effect April 2009 at Apple’s iTunes Music Store (Breen, 2009) and not long after, almost...

Words: 1190 - Pages: 5

Free Essay

Analyzing Managerial Decision: Itunes Music Pricing

...Analyzing Managerial Decisions: Leaving New York City for the Farmlands of Illinois by HCM-540, MBOL5, Health Care Organization Instructor: Saint Leo University Distance Learning November 17, 2013 Abstract An investment banker has a steady job in the city of New York and is pondering making a move to the farmlands of Illinois to begin producing ethanol. The Wall Street Journal has publish a recent article about the federal government’s plan to increase the use of corn-based ethanol as a resource to fuel more plants. It is believed that new laws and regulations will be in favor of producing ethanol. Land can be bought at a fixed price with savings of $800,000. The voices of colleagues are making positive suggestions to follow the promise of fortune but without any foundational data. When considering making a entry into the market of ethanol, the banker should consider several things such as market structure and creating value. This paper examines the proposed decision of the banker to pursue entry into the ethanol industry. After reading this paper, readers will have a better understanding of what to consider when entering a new market.   Introduction Before making a business, careful thought should be given so that risks and reward decisions can be made to minimize cost. Startup cost, opportunity, and value are some things that need to be considered. The advice of the co-workers is friendly advice but not good business advice to make a decision. It is...

Words: 1239 - Pages: 5

Premium Essay

Itunes Price Study

...Itu CHAPTER 6- ANALYZING MANAGERIAL DECISIONS iTUNES MUSIC PRICING MAUREN PIUCCO Songs have different values to consumers. The category may be the same, which is music, but the sub-categories has many variations. Consumers value each sub-category different, which some people may give more or less value based on what type of music they like or if it is a new release or not. I do not know which one of these characteristics they should prioritize setting up price discrimination but I assume it could be implemented (the price differentiation) in order to maximize revenue since people would be willing to pay more for something they value more. According to our textbook, there are several others pricing policies that can be implemented such as: * Block Pricing: A consumer might be motivated to buy more songs at once if more he buys cheaper it gets per song, for example. First song is 99 cents, second song is 98 cents and so on. People buy a lot from impulse and this strategy might explore this consumer behavior. * Two-part tariffs: consumers could pay a monthly fee to use iTunes, maybe a VIP membership for example, and then have advantages such as access to new releases first, special discounts and promotions, and then also pay per song. The company would have the upfront fee’s and also the per song fee’s. * Group pricing: the company could differentiate consumers providing different prices for different group of consumers for example. For example, like on...

Words: 682 - Pages: 3

Free Essay

Mba 540 Saint Leo

...ANALYZING MANAGERIAL DECISIONS: iTunes Music Pricing MBA 540 LaTroy Middlebrook May 22, 2016 Dr. M. Pate 1) Apple’s ingenious policy strategy in variable pricing permits Apple to increase iTunes sales profits by appraising highly regarded artists’ or songs at an elevated amount, than underappreciated artist or songs with fewer fans. For example, 2016 Grammy winner for Album of the Year, Taylor Swift, ‘1989’ sells for $7.99 and features 13 songs on iTunes. However, say that iTunes increases the price of the album to $8.99 and distributes sales of over 1000 copies. $7.99 x 1000 = $7,990 or $8.99 x 1000 =$8,990. iTunes can raise sales prices by $1.00 for every album sold over 1000 copies based on the admiration fans have placed on ‘1989’. Consequently, the price of the album will surge due to popularity, radio airplay, and iTunes sales profits will decrease on the most favored songs on the album. Despite the influx of popularity for the album, what variable pricing sales does is create substantiated revenue by generating copies of the less popular songs on the album by selling them as singles. Not to mention, Taylor Swift is a world renowned artist. Her music resonates with the old, young, and the middle-aged listener. The producers of the‘1989’ album took into account what was missing on her fifth album, ‘Red’. While the album did well in the market, it was overshadowed by other media outlets looking to profit from the internet’s popular downloading and iPhone’s contract with...

Words: 1506 - Pages: 7

Premium Essay

Apple's Profitable but Risky Strategy

...the leading position, the market which is deeply saturated with substitutes for consumers. (Porter,2008). This case study is truly about the competitive strategy of Apple. Apple was founded in 1976 by two Steve Job and Steve Wozniak. Apple initiated its early reputation by making user friendly personal computers and keeping the price high against those made by the competitors. Their first computer was the Apple Macintosh (MAC). It was launched in 1984. From the very first, Apple’s strategy was innovative and profitable. Innovation brings risk with it. So Apple always followed innovative, risky but a highly profitable strategy. Apple is a front line company in industry of electronics whether in cell phones, tablets, personal computers and music devices etc. Apple’s software is actually the one which is greatly designed and programmed. Apple charge premium and comparatively high price from the consumers when compared with prices of its alternatives. Apple is actually made on the idea of innovation that is the reason that its products are exclusive in industry and which allow them to charge heavy amount but a question rises that how long this strategy will prevail. (Besen, 1994). Apple does not allow selling its software and hardware to other companies in market which makes Apple’s policy a non-cooperative one....

Words: 2533 - Pages: 11

Premium Essay

Wk4 Team Assignment

...health of the Apple Company through review of its financial statements. Also, I have included a summary of Apple’s technological advantages over other companies in the same industry, as well as, a benchmarking analysis also comparing Apple to other companies. To invest in a company or not, its economic activities gives idea of the status in the market. Financial statement gives information of financial status of the company as well as its stability. Financial statement is an accounting report of the financial activities of a company base on the entrance and exists of money. Managers use financial statement of the company to evaluate performance of their employees, to prepare a budget of the company base on expectations, to make a decision that can modify operations in the company, for example, when Jobs came back to Apple in 1997 as a chief executive officer, base on the financial statements, closed plants, reduce number of employees, and sold stock to Rival Microsoft Corporation. His purpose was to obtain capital to inject to the company. Also manager uses financial statement for annual report of the company to stockholders. This financial statement is important for investors, lending companies, stockholders, for example evaluated the statement to decide if stockholders can sell or buy more stock. Financial statement is based in three important elements balance sheet statement, income statement cash flow statement. One of the keys for the analysis of financial...

Words: 2276 - Pages: 10

Free Essay

Internet Business Model Case Study

...Internal Strategies 17 Summary 19 Reference 20 Question Select one of the themes listed at the end of this table and undertake further research to prepare a paper outlining the key developments in the area. Your paper should contain references from a minimum of 15 sources, which should be clearly identified in a table of references or bibliography. You should also indicate the implications of your study for organizations in the Caribbean and provide recommendations for the adoption of strategies to address the challenges. Themes • Evolution of Management in the Caribbean • Managing in an Interconnected World • Managing the 21st Century Workforce • Use of ICT in Small and Medium Sized Business • Ethical Issues for Managerial Decision Making Approach Information and Communications Technology is a wide topic that can follow many paths. The focus for this report is on the internet, its impact on business models and the role of Government within the enabling environment. Using Case information about an organization based in the Caribbean, the report will demonstrate ways in which the Internet has provided a platform for development and the associated challenges that also come with the internet’s development. The report will consider strategies...

Words: 5486 - Pages: 22

Premium Essay

Statistics

... performance feedback, rewards, and resource allocation D) Attempts to understand and measure the current process, and make performance improvements accordingly. 2. Which of the following is not one of the important characteristics of business processes? A) The processes have internal users B) The processes have external users C) The processes occur only within organizations D) The processes occur across organizations 3. What attempts to understand and measure the current process, and make performance improvements accordingly? A) Customer facing process B) Business process reengineering C) Continuous process improvement D) Business process management 4. Which of the following represent the managerial approach to reengineering projects? A) Define the scope, plan, evaluate, analyze, approve, execute B) Define the scope, evaluate, analyze, plan, approve, execute C) Define the scope, analyze, evaluate, plan approve, execute D) Varies depending on the project 5. What is equipment used to capture information and commands? A) Output device B) Input device C) Storage device D) Telecommunications device 6. Which type of software supports the application software and manages how the hardware devices work together? A) System software B) Utility software C) Application software D) Operating system software 7. Which computer offers both a horizontal and vertical system box and is usually placed on a desk or...

Words: 4544 - Pages: 19

Premium Essay

Inter

...To download more slides, ebooks, solution manual and test bank, visit http://downloadslide.blogspot.com Solutions Manual COST ACCOUNTING © 2012 Pearson Education, Inc. Publishing as Prentice Hall. SM Cost Accounting 14/e by Horngren © 2012 Pearson Education, Inc. Publishing as Prentice Hall. SM Cost Accounting 14/e by Horngren To download more slides, ebooks, solution manual and test bank, visit http://downloadslide.blogspot.com Solutions Manual COST ACCOUNTING Fourteenth Edition Charles T. Horngren Srikant M. Datar Madhav Rajan Upper Saddle River, NJ 07458 © 2012 Pearson Education, Inc. Publishing as Prentice Hall © 2012 Pearson Education, Inc. Publishing as Prentice Hall. SM Cost Accounting 14/e by Horngren This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from it should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials. Acquisition Editor: Stephanie Wall Editorial Project Manager: Christina Rumbaugh Editorial Assistant: Brian Reilly Project Manager, Production:...

Words: 10664 - Pages: 43

Premium Essay

Management

...CHAPTER 1 Learning Objectives The Management Process Today After studying this chapter, you should be able to: • Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. • Distinguish among planning, organizing, leading, and controlling (the four principal managerial functions), and explain how managers’ ability to handle each one can affect organizational performance. • Differentiate among three levels of management, and understand the responsibilities of managers at different levels in the organizational hierarchy. • Identify the roles managers perform, the skills they need to execute those roles effectively, and the way new information technology is affecting these roles and skills. • Discuss the principal challenges managers face in today’s increasingly competitive global environment. Management Snapshot Different Approaches to Management at The Home Depot and Lowe’s: What Is High-Performance Management? Home Depot shot to fame when its founders, Bernie Marcus and Arthur Blank, developed a new concept for a home improvement store. Their vision was to fill a warehouse-type store from floor to ceiling with a wide range of lowpriced products and to provide excellent customer service. Home Depot’s well-informed salespeople offered customers knowledgeable advice and they even conducted classes showing do-it-yourselfers how to install...

Words: 18977 - Pages: 76

Premium Essay

Blue Ocean Strategy

...TLFeBOOK Blue Ocean Strategy Blue Ocean Strategy How to Create Uncontested Market Space and Make the Competition Irrelevant H A R VA R D B U S I N E S S S C H O O L P R E S S BOSTON, MASSACHUSETTS ( ) ( ) ( ) ( ) ( W. Chan Kim Renée Mauborgne Copyright 2005 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America 09 08 07 06 05 5 4 3 2 1 No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. Library of Congress Cataloging-in-Publication Data Kim, W. Chan. Blue ocean strategy: how to create uncontested market space and make the competition irrelevant / W. Chan Kim, Renée Mauborgne. p. cm. Includes bibliographical references and index. ISBN 1-59139-619-0 (hardcover: alk. paper) 1. New products. 2. Market segmentation. I. Mauborgne, Renée. II. Title. HF5415.153.K53 2005 658.8 02—dc22 2004020857 The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48–1992 To friendship and to our families, who make our worlds...

Words: 72695 - Pages: 291

Free Essay

Big Data

...McKinsey Global Institute June 2011 Big data: The next frontier for innovation, competition, and productivity The McKinsey Global Institute The McKinsey Global Institute (MGI), established in 1990, is McKinsey & Company’s business and economics research arm. MGI’s mission is to help leaders in the commercial, public, and social sectors develop a deeper understanding of the evolution of the global economy and to provide a fact base that contributes to decision making on critical management and policy issues. MGI research combines two disciplines: economics and management. Economists often have limited access to the practical problems facing senior managers, while senior managers often lack the time and incentive to look beyond their own industry to the larger issues of the global economy. By integrating these perspectives, MGI is able to gain insights into the microeconomic underpinnings of the long-term macroeconomic trends affecting business strategy and policy making. For nearly two decades, MGI has utilized this “micro-to-macro” approach in research covering more than 20 countries and 30 industry sectors. MGI’s current research agenda focuses on three broad areas: productivity, competitiveness, and growth; the evolution of global financial markets; and the economic impact of technology. Recent research has examined a program of reform to bolster growth and renewal in Europe and the United States through accelerated productivity growth; Africa’s economic potential;...

Words: 60035 - Pages: 241

Free Essay

Mcda Analysis

...McKinsey Global Institute June 2011 Big data: The next frontier for innovation, competition, and productivity The McKinsey Global Institute The McKinsey Global Institute (MGI), established in 1990, is McKinsey & Company’s business and economics research arm. MGI’s mission is to help leaders in the commercial, public, and social sectors develop a deeper understanding of the evolution of the global economy and to provide a fact base that contributes to decision making on critical management and policy issues. MGI research combines two disciplines: economics and management. Economists often have limited access to the practical problems facing senior managers, while senior managers often lack the time and incentive to look beyond their own industry to the larger issues of the global economy. By integrating these perspectives, MGI is able to gain insights into the microeconomic underpinnings of the long-term macroeconomic trends affecting business strategy and policy making. For nearly two decades, MGI has utilized this “micro-to-macro” approach in research covering more than 20 countries and 30 industry sectors. MGI’s current research agenda focuses on three broad areas: productivity, competitiveness, and growth; the evolution of global financial markets; and the economic impact of technology. Recent research has examined a program of reform to bolster growth and renewal in Europe and the United States through accelerated productivity growth; Africa’s economic potential;...

Words: 60035 - Pages: 241

Premium Essay

Marketing Real People, Real Choices

...c MARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C STUART OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook...

Words: 227255 - Pages: 910

Free Essay

Leadtime Ansd Customer Satisfaction

...PETRI KÄRKI The Impact of Customer Order Lead Time-Based Decisions on the Firm's Ability to Make Money Case Study: Build to Order Manufacturing of Electrical Equipment and Appliances ACTA WASAENSIA NO 257 ________________________________ INDUSTRIAL MANAGEMENT 25 UNIVERSITAS WASAENSIS 2012 Reviewers Professor Olli-Pekka Hilmola Lappeenranta University of Technology Department of Industrial Management Prikaatintie 9 FI–45100 Kouvola Finland Doctor Yongjiang Shi University of Cambridge Centre for International Manufacturing Institute for Manufacturing 17 Charles Babbage Road Cambridge, CB3 0FS, UK England III Julkaisija Vaasan yliopisto Tekijä(t) Petri Kärki Yhteystiedot Vaasan yliopisto Teknillinen tiedekunta Tuotantotalouden yksikkö PL 700 65101 Vaasa Julkaisupäivämäärä Maaliskuu 2012 Julkaisun tyyppi Monografia Julkaisusarjan nimi, osan numero Acta Wasaensia, 257 ISBN 978–951–476–385–1 ISSN 0355–2667, 1456–3738 Sivumäärä Kieli 194 Englanti Julkaisun nimike Asiakastoimitusaikaa koskevien päätösten vaikutus yrityksen kannattavuuteen. Tapaustutkimus: Tilaukselle valmistettavat sähkölaitteet ja -kojeet. Tiivistelmä Vuosikymmenten ajan tieteellisissä julkaisuissa on käsitelty toimitusnopeuden ja -joustavuuden tärkeyttä kilpailukyvyn ylläpitämisessä ja parantamisessa. Näiden tutkimusten ulkopuolelle ovat kuitenkin monesti jääneet toimialat, joissa valmistetaan tuotteita asiakastilauksille. Tästä syystä monilta...

Words: 64933 - Pages: 260