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Apple Inc Marketing Strategies

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Impact of Apple Marketing Strategy on Consumer Self-concept and How Various Products Appeal to the Different Types of Self In their marketing strategy, Apple Inc capitalizes on their consumer’s self-concept such as their beliefs, opinions, preferences, attitudes and what they think about the Apples brand (Schneiders, 2011). As explained by (Budnikas, 2010), Apple Inc marketing strategy focuses on the customer experience as it is fully aware that all aspects of the consumer experience are important to the success of their brands. Apple Inc develops products that are beautifully designed, innovative, ergonomically simple to use and user friendly interface. Additionally, Apple has also spent as much time and resources on the design of their products packaging as on their products hence they have created an experience among their customers that is impossible to match. Apple Inc also uses scarcity as its marketing strategy (Katie, 2013). The company stocks a limited number of their products. Due to the limited availability of the products, people perceive their products as high quality and of great value (McCormack, 2016). This creates very long queues which helps publicize their products and increase demand. Apple has also come up with Apple Genius. These are employees trained and certified to provide technical assistance to apple stores. This creates trust in their products and conveys their products as superior. Apple Inc products include Mac, iPod, iPad, iPhone and Apple stores. According to (Lashinsky, 2012), Apple products appeal to people from all age groups, cultures and professions. They appeal to business persons due to easiness in performing tasks and communicating. MacBook appeals to graphic designers due to simplicity to use and smooth running of graphic design software. IPods appeal to many teenagers due to their appealing appearance, easy ability to listen to music as they incorporate iTunes and many gaming apps. Additionally, Apples MacBook and iPhone appeal to students due to ability to quickly take notes. They are also light.
Behavioral Targeting Techniques Used by Apple and Techniques Used to Track and Target Customers According to (Montgomerie & Roscoe, 2013), Apple Inc uses its integrated ecosystem, its online and offline retailers and the iTunes software to capture comprehensive information about customer’s behavior. Detailed analysis of this information has enabled Apple to understand their customer’s behavior. It has also enabled Apple tailor their products and brand messages according to the information obtained hence making their products more appealing to their target markets (Lüsted, 2012). Apple Inc uses cookies and email marketing programs to help them target their customers (Phillips-Melancon & Dalakas, 2014). When a person searches for any apple product in the internet, visits their website or E store, Apple uses cookies to track their interests and preferences and they send them emails of their products that would be of preference to them. This is possible through use of an online marketing program. The information obtained through cookies is also used in analyzing consumer behavior. Apple Inc also uses retail stores to target their customers (Katie, 2013). These include online Apple Store and App store. Apple stores are retail stores that are highly visible. These stores enables people to try out, play with and learn more about Apple products without being pressured to buy the products. People can also ask questions and get technical support from the Apple Genius Bar (Montgomerie & Roscoe, 2013). Moreover, as discussed by (Johnson, Li, Phan, Singer & Trinh, 2012) Apple stores are also branded and uniquely located to target their customers; this has contributed to sky rocketing of Apple products sales. Apple Inc also uses large retail stores to target their customers (Gupta & Prinzinger, 2013). These retails stores advertise and sell Apple products. However, Apple Inc retains control over all Apple product adverts, display and the prices. The retailers give Apple Inc exclusive space to showcase all their products. Additionally, Apple adverts are similar despite the many retailers who undertake advertising of their products.

References
Budnikas, A. Apple Inc. Business Policy v. Competition Law. SSRN Electronic Journal.
Gupta, A., & Prinzinger, J. (2013). Apple, Inc.: Where Is It Going From Here?. Journal Of Business Case Studies (JBCS), 9(3), 215.
Johnson, K., Li, Y., Phan, H., Singer, J., & Trinh, H. (2012). The Innovative Success that is Apple, Inc.
Katie, J. (2013). Critical marketing audit: The case of Apple Inc. Munich: GRIN Verlag GmbH.
Lashinsky, A. (2012). Inside Apple. New York: Business Plus.
Lüsted, M. A. (2012). Apple: The company and its visionary founder, Steve Jobs. Minneapolis, MN: ABDO Pub.
McCormack, F. (2016). Apple’s iPhone Marketing Strategy Exposed. Small Business. Retrieved 7 April 2016.
Montgomerie, J., & Roscoe, S. (2013). Owning the consumer—Getting to the core of the Apple business model. Accounting Forum, 37(4), 290-299.
Phillips-Melancon, J., & Dalakas, V. (2014). Brand Rivalry and Consumers’ Schadenfreude: The Case of Apple. Services Marketing Quarterly, 35(2), 173-186.
Schneiders, S. (2011). Apple's secret of success. Hamburg: Diplomica Verlag.

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