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Apple & Starbucks

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Submitted By marquis1968
Words 1332
Pages 6
Abstract
In 2007, Apple and Starbucks became partners in the venture of iTunes store. Over time, another entity entered the equation, AT&T. What does this mean to the customer, the dependability of each to provide superior services to their respective products and services? As it is seen within the IT infrastructure, each entity needs to present certain services to keep up the maintenance of the services on each level, to a point to where one, in an ideal world, for logistical reasons, communicate with each other in case of failure.

Starbucks
As was discussed previously, the partnership between Apple ITunes and Starbucks to develop the ITunes store, has added, in fact, a third entity, AT&T. AT&T provides Wi-Fi to the Starbucks stores that participate in the ITunes store. For six years, T-Mobile handled Starbucks wireless café. Now as the partnership of Apple and Starbucks has occurred, this other side of the partnership has been changed from T-Mobile to AT&T. The reason for this change is because T-Mobile had charged customers for the usage of their Wi-Fi technology. With AT&T customers are able to link to their (AT&T) hotspot for free (up to two hours). This in turn brings customers to Starbucks to spend money at the ITunes Store. Let’s first look at the technologies that each brings to the table. As research was being conducted, the consensus is that Starbucks would not handle any of the technology. In the end, this is not true. Starbucks in fact handles their IT infrastructure. Even though it is being outsourced to another company, Unisys, they in turn provide for their own infrastructure. Unisys is bought in to provide information technology services to simplify the deployment and management of standard IT infrastructure services used in international Starbucks retail stores, support centers, and manufacturing

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