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Applying the Four Step Bureaucratic Control System

In: Business and Management

Submitted By missG913
Words 422
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The question at hand is how can Lei apply the four step control process outlined in the text to address the problem of misreporting hours? The four step process that is described in the text is the Bureaucratic Control System. The steps are as follows: Setting performance standards,
Measuring performance, Comparing performance against the standards, and Taking action to correct problems and reinforce successes. Step 1: Setting performance standards- All organizations have a goal or standard practices that they implement to get to the desired results for their organization. Standards are a level of performance that an organization expects from their employees to accomplish the companies goals. Some of these goals are for profitability, satisfaction of customers and employees, innovation, operating activities, finances, and so on. These are targets to A standard is the level of expected performance for a given goal. So Lei needs to update and then notify all employees of the new standards that are expected and the disciplinary actions that will follow if they don’t comply. Step 2: Measuring Performance- After getting these new standards set in place Lei will need to measure the current processes and standards that are being used by each employee. Measuring performances can be through personal observation, written reports, and oral reports. Lei will need to gather this information so that she may compare to the new standards and to find any discrepancies; much like the one she has found with unearned hours that are being reported as hours worked. Step 3: Comparing Performance with the Standard- Now it is time to compare the current processes employees are using to the new standards. Lei can look at how many correction papers for timekeeping have been filed, days employees were absent, how much was sold during a
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