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Arctic Mining Consultants Solution

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COMMUNICATION AND CONFLICT RESOLUTION

Communication channels are very important in every organization for proper accomplishment of goals that are set. This involves both vertical and horizontal communication within an organization. How the managers communicate to their juniors and vice versa is very important since it will minimize conflicts within the organisation as the arising issues get addressed using the right channels. For instance in this case, it was very important for Parker to know how to express his dissatisfaction with the accomplishment of Miller in the right way without causing more problems. However, the way Parker was addressing the problem caused more misunderstanding between Parker and Miller which made their accomplishments to deteriorate rather than improving. Parker was too harsh on Miller and Boyce due to their poor performance instead of looking for ways to motivate them in order to improve their performance. Parker also failed to appreciate the improvement of the two when they worked extra harder to accomplish more than expected. This made it difficult for him to solve the problem.

According to Bendersky (2007), it is necessary to follow the right procedures to express your grievances among your employees in order to address the problem properly. In organisation, human resource managers and other supervisors always have conflicts with the people working under them due to the conducts of these people, under performance and other problems. It is therefore important for the supervisor to use the right methods in order to solve the problem without creating more conflicts and hence the performance of these workers. Godse and Thingujam (2010) argue that it is important for those who are solving a problem to exercise emotional control and emotional intelligence in order for them to solve the conflict properly. In this case, it was important

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