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Are You Sure You’re Not a Bad Boss

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Welcome to the new HBR.org. Here’s what’s new. Here’s an FAQ.

MANAGING PEOPLE

Are You Sure You’re Not a Bad Boss? by Jack Zenger and Joseph Folkman
AUGUST 16, 2012

Conjure up the term “bad boss” and what comes to mind? Scenes of red-faced people berating subordinates in public. Smarmy souls taking credit for other people’s work or saying one thing and doing another. Cutting remarks. Yelling. Feel free to continue — we’re sure you can.

This is iconic bad boss behavior — defining in our minds the very essence of what bad bosses do. When we see these things portrayed on TV or in the movies, we can’t help laughing, even while we’re thinking “Whew! I don’t do those things; I’m not a bad boss.”

But, not so fast. Our research suggests that the offensive actions so often associated with being a bad boss make up less than 20% of the behavior that actually defines the worst bosses.

When we analyzed the behavior of 30,000 managers, as seen through the eyes of some 300,000 of their peers, direct reports, and bosses on 360-degree evaluations, we found that the sins of the bad boss are far more often those of omission, not commission. That

is, bad bosses are defined not so much by any appalling things they do as by certain critical things they don’t do.

We came to this conclusion from two directions: First in this group of 30,000, we focused on the 11,000 leaders who received the lowest aggregate scores on their 360 feedback reports — the bottom 1% and the bottom 10% — to see if we could spot any early warning signals that might have predicted their lack of success. Then we analyzed a group of executives who had recently been terminated, similarly combing through the data looking for any clues that would explain why they had failed. By combining conclusions from these two groups, we were able to identify 10 fatal flaws that contribute to a leader’s

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