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Ashley Cv

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CURRICULUM VITAE

Ashley CHEW
| |[pic] |
|Mailing Address HTMi, Hotel and Tourism Management Institute | |
|Marientalweg 3 | |
|6174 Soerenberg, | |
|SWITZERLAND | |
|Date of Birth 3rd December 1992 | |
|Marital Status Single | |
|Nationality Malaysian | |
|Contact Details + 60126987796 (Malaysia) | |
|ashleychews@hotmail.com | |
|Skype : ashleychews | |
|Languages English (Fully Professional Proficiency) | |
|Malay (Fully Professional Proficiency) | |
|Mandarin (Elementary proficiency) | |
|Cantonese (Elementary proficiency) | |
|French (Basic Knowledge) | |

PROFESSIONAL EXPERIENCE

Internship/Trainee Apr 2011 – June 2011
Le Meridien, Kuala Lumpur

Responsibilities and Accomplishments: ● Completed training in the Front Office Department (Le Royal Club Lounge, Operations, and Concierge). - Providing highest levels of customer service in serving VIP guests at the Le Royal Club Lounge as a Guest Service Agent, and performed checking in and out of rooms according to the SOP of the hotel. Responsible for stocking service areas with supplies. Assigned as a telephone operator and answered/transferred calls within departments in the hotel. Worked with concierge to ensure quality of service and carried out responsibilities in guests’ luggage and arranged transportation.

● Completed training in the Kitchen Department (Cold Kitchen, Favola (Italian Restaurant), and Prime (Steakhouse)). - Being a good team player with good communication skills that enable proper influence through team and accomplished the daily routine of buffet counter and catered banquets. Gained familiarity with deep-frying, grilling, garnishing and plating according to the standards; Set up and cleaned all equipment for daily food preparation. Improved on cutting skills; assembled ingredients according to the measurements in order to ensure the right outcome.

Internship/Trainee Oct 2010 – Dec 2010 Nikko Hotel (Rebranded as InterContinental Hotel Kuala Lumpur as of Feb 2011)

Responsibilities and Accomplishments: ● Completed training in the Food and Beverage Department (Tatsu Japanese Restaurant) - Described menu items, providing food recommendations when requested and understood the food content and ingredients contained. Handled cash, promptly greeted guest and took orders. And learned to serve alcoholic beverage according to the restaurants’ rules and regulations. Responsible for cleanliness of the restaurant and ensure that all expectations were met and checked actively; Successfully completed 6 days a week of split shifts without appearing tired and maintained food safety according to the guidelines.

● Competed in the Housekeeping Department (Rooms Division and Public Area) - Responsibilities include cleanliness and upkeep of rooms and public areas; Making up beds and cleaning VIP and Executive Floor room’s toilet and making sure they are following the standards of the hotel. Cleaning public toilets to ensure proper maintenance and cleanliness and carried out daily routines of cleaning and vacuuming in the restaurants.

PROFESSIONAL EDUCATION

Jan 2012 – June 2012
Bachelor of Arts Degree in International Hotel and Tourism Operations
HTMi, Hotel and Tourism Management Institute, Switzerland

Jan 2010 – Dec 2011
Diploma in Hospitality Management (Honorable Pass)
Taylor’s University Lakeside Campus, Malaysia

Jan 2005 – Dec 2009
Sijil Peperiksaan Malaysia (equivalent to O-Level)
Sekolah Menengah Kebangsaan Taman Melawati

COMPUTER KNOWLEDGE ● Microsoft Word, Excel, PowerPoint ● Opera System, Property Management System (PMS)

SPECIAL ACHIEVEMENTS & AWARDS
SPM High Achievers’ Scholarship and Awards 2010
Passed with Merit in Piano (Grade 6)
Passed with Merit in Theory Music (Grade 5)
UCMAS Abacus Competition Sectionals
Passed with Credit in University of Cambridge (KEY English Test)
Charity Work in SPCA and Old Folks Orphanage for Moral Studies
St. John’s Ambulance Marching Competition Leadership Camp (Committee Member)

PERSONAL INTEREST

I’m interested in meeting new people, understanding different cultures and travelling around the world.

REFERENCES

Mr. David Coy
Academic Dean
HTMi Hotel and Tourism Management Institute
Switzerland
Tel No: + 41 41 488 11 25
E-mail: dcoy@htmi.ch

Mr. David Hailstones
Director of Operations
HTMi Hotel and Tourism Management Institute
Switzerland
Tel No: + 41 41 488 11 25
E-mail: dhailstones@htmi.ch

Ms. Christina Bui
Guest Experience Manager
Le Méridien, Kuala Lumpur
Tel No: +60322637888

Ms. Heliyana Bte Mohd Roji
Supervisor
Nikko Hotel, (Intercontinental, Kuala Lumpur)
Tel No: +60321611111

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