[pic]

FACULTY OF BUSINESS

Assessment 2

Essay outline

MGMT110: Introduction to Management

INSERT: Karan Saluja ; 4970135

SNY Pty Ltd

Starting as a small manufacturing business in 1980’s, SNY Pty Ltd is a Campbelltown, NSW, Australia based manufacturing company previously owned by Gary Smith. The company became more global after Gary Smith got retired(Owner and Founder) and he sold the SNY to a large multinational oil and lubricants business.

This essay outline briefly highlights the major management issues and challenges faced by SNY Pt Ltd. While it touches on the topic of manufacturing department , the challenge of managing the unskilled laborer’s with inexperienced staff will remain the overarching theme of the outline and subsequently essay.

When the company started growing more and more the management issues started rising up,

The main issue was the workforce was totally unskilled and the general manager of campbelltown branch Juliette Livingstone understands oils and lubricants but, as a British citizen growing up in
Hong Kong she really doesn’t understand Australian worker context. She sees Australian factory floor workers as lazy compared to the Chinese who worked for her in Hong Kong. In Hong Kong, for example, she felt a greater control over the raw material and finished product supply chain. In Australia everything takes longer to arrive, the Australian dollar varies (making it difficult to determine final costs) and there are fewer customers - the customer has greater control over who they buy from. While she understands the need for quality control, as she has had to manage the consequences of poor product outcomes, she doesn’t understand why it is so hard to make a product and get it right! She is sick of it and only visits the factory floor when guests arrive