...Running Head: Conflict, Decision Making, and Organizational Design Conflict, Decision Making, and Organizational Design Strayer University BUS 520 1. Discuss how you could apply negotiation strategies to address potential conflicts in the workplace. The primary focus at Department of Veterans Affairs (VA) is patient/Veteran care and establishing new Veteran enrollees. This is done by direct marketing among other forms of outreach. For VA, negotiation will be important in not only establishing a new enrollee, but keeping that enrollee as well. According to Hellriegel and Slocum, integrative negotiations are used to “achieve results that benefit both parties” (2011, p.397). By consistently explaining and showing Veterans the benefits, they gain by maintaining their health care through VA, and how the outcome will benefit them, VA will continue to receive the federal funding to continue sustained operations for the coming years. According to Hellriegel and Slocum in order for integrative negotiations to be successful, VA should follow these principles: * Separate the people from the problem- VA’s staff must not allow their personal issues with Veterans to interfere with the negotiation process instead focus on the issue at hand. * Focus on interests, not positions – Understand the needs and interests of the clients instead of being concerned about title. * Invent options for mutual gains- This is where creative decision making comes into play. By presenting the client...
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...WEEKLY COURSE SCHEDULE – BUS 520 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR The standard requirement for a 4.5 credit hour course is for students to spend 13.5 hours in weekly work. This includes preparation, activities, and papers. Week ONE July 2 – 8 Preparation, Activities, and Evaluation Preparation o Reading(s) o Chapter 1: Learning about Organizational Behavior o e-Activity o Use the Internet to research an especially effective leader and / or manager. Be prepared to discuss. Preparation o Reading(s) o Chapter 2: Individual and Organizational Ethics o Chapter 3: Understanding Individual Differences Preparation o Reading(s) o Chapter 4: Perceptions and Attributions o Chapter 5: Learning Concepts to Improve Performance o e-Activity: o Use the Internet to research a social learning theory applicable to the workplace that has not been addressed in Chapter 4. Be prepared to discuss. PAPER DUE: o Assignment 1: Consensual Relationship Agreements Case Study. Please see Course Guide for Specific Questions which must be addressed in the paper. o Log into BUS520 Classroom on Blackboard (Bb); go to WEEK 3; scroll to the bottom of the week and submit your assignment using the Link found there. o Your paper is due Sunday, July 22 by 11:59 p.m. ET Preparation o Reading(s) o Chapter 6: Motivating Employees o Chapter 7: Motivation: Goal Setting and Reward Programs o e-Activity o Use the Internet to research a rewards program that has been especially effective at improving employee performance...
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...Assignment #5: “ROWE Program at Best Buy” BUS/520 Nadine Gilles September 3, 2011 Dr. Dominique Sweeting 1. Describe the culture of Best Buy. Jody Thompson helped to pioneer the Results-Only Work Environment (ROWE) at Best Buy Corporation. The creation of this program was fundamental in the introduction of the Culture Rx Concept. Organizational culture is made up of the ideas and values shared by the employees of an organization. In the Best Buy organizational culture, there was a minimal amount of values being shared. The negative environment at Best Buy prevented the employees from bonding. There was not that much time available for employees to interact with each other. A survey was conducted to know the attitude of employees participating in ROWE. It was found that they felt pressured and felt they had to work hard. Employee’s lack of time to manage their work and consult with coworkers hindered the growth in all the divisions of Best Buy. Before ROWE was implemented at Best Buy, employee morale was very low and the turnover rate was very high. Employees were called to last minute meetings by management and were assigned to complete last minute reports with little or no notice. Most employees did not get to spend much time with their families and worked from home as well as in the office. The culture prior to ROWE was work at all times and make sacrifices for your job. With Rowe in place, employees had flexibility to work from home or the office, as long as the job...
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...Assignment 2: Professional Development Program Proposal Kenya Colter Strayer University BUS 520 Prof. Andrea Banto May 13, 2018 Assignment 2: Professional Development and Program Proposal Introduction The organization that I choose to focus on in assignment 1 was the North Charleston Police Department. The problem I choose to focus on was racism and the unjust killings of African Americans and the specific issue focused on was the killing of Walter Scott. 1. EI and Motivation Within emotional intelligence the specific building blocks that would help management improve an employee performance and job satisfaction include self-awareness, self-management, social-awareness and Relationship management. Self-awareness is the...
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...BUS 520 Assignment 3: Teamwork and Motivation Naugie Pratt February 18, 2014 Dr. W.D. Wilkerson Assignment 3: Teamwork and Motivation 1. Design an organization motivation plan that encourages: a. High job satisfaction b. Low turnover c. High productivity d. High quality of work. Motivation is first inspired from within, the leaderhip of a company helps with the productivity of the team within an organization that leads to high job satisfaction. There are many aspects that come into play when discussing keeping your employees motivated. In this case, making sure that the widgets are being produced with no defects, and being sent out in a timely manner while keeping down the cost for the company. The goal is to design an organization motivation plan that will encourage the team to be positive at work to achieve said goals of good customer feedback, and saving money for the company. Postitive highly motivated individuals make a huge difference to the overall production of a team. To be able to understand what a team is, you must first understand the dynamics of the importance of a team. The text “Organizational Behavior” text a team is a group of people holding themselves collectively accountable for using complemenatary skills to achieve a common purpose. (Schermerhon, Jr., Osborn, Uni-Bien&Hunt 2012) Team work then takes place when the members of the team take collective accountability to reach and accomplish what’s most important,...
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...Assignment #5 – “ROWE Program at Best Buy” BUS – 520 – Organizational Behavior Name – Vyas Ankit Instructor’s name – Dr. Yin Date – 06/12/2011 Question – 1 Describe the culture of Best Buy Answer – 1 Best Buy culture has changed tremendously. The company’s culture was once to embrace long hours and sacrifice, now the culture is more relaxed. The employees are now really able to run their own schedule as well as their own work progress. Before the ROWE program was introduces to the Best Buy employees would have to work until they found a solution. That means staying at work all night and day if the job or situation requires it. For example the book talks about one employee that was given a plaque for staying up and at work for three days to right a report that was due. He made a sacrifice for his job that made him end up in the hospital. The ROWE program which stands for Results-Only Work Environment program is a way that employees can still work whether in the office, at home, or coffee shop as long as they finish the job. This program has changed the culture of Best Buy as well as the performance. Question – 2 discuss the approach to Organizational change that the ROWE program illustrate Answer – 2 Instead of launching a work-life balance program, Best Buy rethought the very concept of work. Under the Results-Only Work Environment program or ROWE, employees can work when and where they like, as long as they get the job done. The ROWE program is based on...
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...Assignment #3 Case: “Alan Mulally, CEO, Ford Motor Company” Quinisha Story Dr. Edward Olanrewaju BUS 520: Leadership and Organizational Behavior Sunday November 14, 2010 1. Discuss the role of leadership and how it can impact organizational performance. Leadership is defined as the process of developing ideas and a vision, living by values that support those ideas and that vision, influencing others to embrace them in their own behaviors, and making hard decisions about human and other resources. The role of a leader is very vital in a company. The ability of organizations to achieve their goals depends on the degree to which leadership abilities and styles enable managers and team leaders to plan, organize, control, influence, and act effectively. The leader must learn and handle the behaviors of employees, very knowledgeable of the company and its competitors and customers. The leader helps determine and set the tone for the company successes and failures. 2. Discuss Mulally’s leadership style at Ford Motor Company and provide examples of how his actions fit this style. The leadership style that Alan displays at Ford is the behavioral model of leadership which focuses on what leaders actually do and how they do it. He uses the selling style, the leader provides direction, encourages two-way communication, and helps build confidence and motivation on the part of the follower. He also models the Facilitate...
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...Business 520 Strayer universary Personal interveiw with a co- worker at H&R Block Assignment #3 Manager’s Interview Report Bus 520 September 1, 2011 Dr. Battles Dianne Byrd PART 1 – Introduction: Name and Title of Manager: Mary Taylor the District Marketing Coordinator Name of business: H&R Block, Inc. Type of business: Service and Tax Company Years in business: 7 Years Description of products and/or services: Our Company provides loans thru H&R Block Bank, individual and corporate tax preparation, audit service, tax preparation training and estate planning. PART 2- Interview: 1. What’s it like to maintain focus, energy and motivation? In order for our management team to stay focused we keep them informed and involved of all promotionals on a weekly basis. 2. What are the business ethics? Our business ethics stands by superior customer service, a commitment to stand behind our associates and work, and a promise to always charge a fair price for the value provided. 3. How can a person become a manager and what is the necessary training? Our company is filled with highly trained and experienced professionals. In order for an individual to be hired for a management position they are required to have tax preparation knowledge and experience, along with a college degree; preferably a Bachelor’s degree. 4. What are the professional growth and development? Professional growth and development depends on the individual. We provide online and...
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...Running head: Consensual Relationship Agreements 1 Consensual Relationship Agreements Case Study Tara Brooks Professor Alston Organizational Behavior, BUS 520 4 November 2012 Consensual Relationship Agreements 2 Abstract The dating scene is not easy these days, especially for dedicate singles putting in 60-plus hours at the office every week. But if you've had your eye on the gorgeous guy or girl in the next cubicle, consider that the consequences of intra-office dating can far outweigh the convenience of a consensual workplace relationship. Consensual relationships agreements are widely in the workplace in American organizations. These agreements entail and outline the dos and don’ts of co-existing with fellow colleagues while maintaining a romantic relationship with them. The public display of affection, favoritism, and lack of productivity are all addressed and managed within these documents. Some organizations argue that these documents should not be used, while others believe they should be enforced In this paper, I will discuss the argument for the use of consensual relationship agreements, create a counter argument against the use of CRAs, discuss the ethical principles involved in the principles involved in the use of CRAs and create one (1) other option besides CRAs...
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...Assignment 3: Motivation, Stress, and Communication Audrey M. Wells Dr. Christopher Hase BUS 520- Leadership and Organizational Behavior Strayer University May 13, 2012 1. Create a brief job description for a position within the company you research that you would like to fill. Unilever USA is a hugely successful business, which provides product brands and services throughout the world. Currently, products are widely sold all over the world, with billions of consumers using Unilever products daily. Unilever’s many brands fall into 4 major categories: Personal Care Products, Home Care Products, Foods, and Refreshments. Personal Care Products, specifically, Multi-Cultural Hair Care Product Brands is the division that I have worked in for the last 29 years. Having experienced major success in Sales, Education, Marketing, and Consulting via Trade Shows, Seminars, Road Shows, Presentations, and Internet Website Expert (Ask the Expert), moving to the next level is my goal. I would love to fill the position of Sales Manager, Domestic and Canadian Sales, OTC Channel. The Sales Manager, Domestic and Canadian Sales, OTC Channel will contribute to the growth of sales and profits by effectively coordinating and managing the movement of Unilever’s Multi-Cultural Hair Care Brands through OTC Distributors and Retailers to consumers and salon operators. Essential duties are: * Consult with Senior Management and identify ongoing goals and objectives ...
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...Finding the Leader in You: Self-Assessment Organizational Behavior BUS 520 Dr. Ras Tsidi Acolatse July 23, 2013 Finding the Leader in You: Self-Assessment An accurate profile of my personality characteristics would read: progressive 21st Century leader, able to achieve positive results through transformational and transactional leadership (Schermerhorn, Osborn, Uhl-Bien, & Hunt, 2012, p. 310), proven intuitive skills, keen sense of achieving results through compromising and excellent problem-solving techniques; achieved success in organizations developed through organic or mechanistic design. The results of my self-assessment portfolio reflect profile management foundations (PMF) of an individual with the necessary traits to manage and lead others in fluid, fast pace, and sometimes, volatile organizations. My “A Twenty-First Century Manager” score of 9/10 is the culmination, results of over 40 years in the workforce. Every job and professional experience has built upon the other in providing me the traits of being an effective leader in the 21st Century and beyond. I have gained and maintained the requisite skills to be an effective manager, and I possess the necessary traits for achieving mission success in organizations with varied and diverse missions, whether it is a Government agency/entity, or a private organization. I also have the ability to be both a transformation leader (score 24) or transactional leader (26), as dictated by the vision, goals, and objectivities...
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...Assignment #1 - Consensual Relationship Agreement Case Study Professor Dr. Maggie Sizer Leadership and Organizational Behavior – BUS 520 Strayer University October 23, 2012 Abstract As companies begin to acknowledge the existence of work place romances, the use of consensual relationship agreements (CRAs) has become an area of discussion. While many of today’s organizations prohibit the romantic involvement of its employees with one another, there are other companies that have adopted the use of consensual relationship agreements. Although employers find the CRAs an easy solution to this situation, the employees romantically involved, employees are against the agreement, arguing that the contract is intrusive in their personal lives. They go further on their arguments, stating that the agreement is an invasion of their privacy, and that the document goes against some ethical principles. From the Human Resources professionals perspective, they will try their best to make sure employees and employer agree with the contract and are happy with the situation, so a negative influence do not impact other coworkers, and their performances will not affect their jobs. 1. Critics of CRAs assert that they are too intrusive, ineffective, and unnecessary and that they can cause as many problems as they solve. Identify the specific reasons and examples that might justify these criticisms. Critics are relying on the concern-for-others principles that focus on “the need to consider...
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...STRAYER UNIVERSITY WEEK 3 Assignment 1: Finding the Leader in You: Self-Assessment/Johari Window Joyce B. Shaw Dr. Sandra R. Bryant, Instructor BUS 520 - Leadership and Organizational Behavior April 26, 2013 Finding the Leader in You: Self-Assessment/Johari Window The originators of the Johari Window, Joe Luft and Harry Ingram, developed a model to improve self-awareness and promote understanding between individuals in a group. The model consists of four quadrants (or windows) that provides information that we know about ourselves, what we do not know about ourselves; what others know about us, and what others do not know about us. They state that communication involves information; however information is not static but moves from one quadrant to another by means of awareness, insight, self-disclosure, and feedback (Johari Window, 2009). This author completed a Jung Typology Test (2013), which noted a preference toward introversion (78%) over extraversion, sensing (12%) over intuition, thinking (38%) over feeling, and judging (33%) over perceiving. The essence of Jung's psychological type theory is that much seemingly random variation in behavior is actually quite orderly and consistent due to basic differences in the way individuals prefer to use their perceptions and judgment. Perception involves how people become aware. Judgment entails coming to conclusions about what has been perceived. Systematic differences in how perception and judgment are...
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...[Type the company name] | Assignment 3: Motivation, Stress, and Communication | Research a company at which you would like to work | | | | BUS 520-Leadership and Organizational Behavior August 12, 2012 Introduction The paper is a research on motivation, stress, and communication on a company chosen to work for. The paper outlines how employees outline their goals, and motivate themselves to achieve those goals. The paper also details how stressful situations within a new job environment can affect employee’s motivation and decrease productivity. Finally, the paper mentions essential strategies that can be used to manage and cope with nonverbal and cultural barriers to communication. Create a brief job description for a position within the company you research that you would like to fill. Veterans Health Administration strives to offer employees a better quality of life, both on the job and off, in return for their dedication to providing veterans with exceptional patient care. The Veterans Administration accomplishes these benefits with competitive salaries, a robust federal benefits package that begins on your first day of employment, flexible schedules, and of the most comprehensive education support program in the nation. Part of the VA’s motto is stated as “your goals will be our goals, and your family will become part of our family”. The Registered...
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...BWMs Dream Factory and Culture [TYPE THE COMPANY NAME] [BMW’s Dream Factory & Culture] [Assignment # 1] Shahzad.Tahir Instructor’s name: Professor: Jaichand Sewkarran BUS 520: Leadership and Organizational Behavior Strayer University 4/24/2010 [This paper is about a case study, “ BMW’s Dream Factory & Culture .”It tries to examine five specific issues. First, it describes the culture at BMW. Second, it discusses the model of leadership illustrated at BMW and the related impact on the organization culture. Third, it analyzes why employees derive high job satisfaction at BMW, using specific job characteristic models. Fourth, it Discuss the attributes of organizational creativity that are fostered at BMW. Finally, it discusses how culture and work environment impact the performance results of BMW.] 1|Page BWMs Dream Factory and Culture QUESTION 1: Describe the culture at BMW. ANSWER: BMW (Bavarian Motor Works) that founded as aircraft engine factory in 1916, made first motor cycle in 1923 and in 1928 buys its first car factory and since then it is known and the one of the leader in production of luxury automobiles (BBC; 2000). The case of BMW presents interesting insights in to the organizational cultures that lead to the success of the BWM for almost over a century. It is important to explain the term organizational culture before describing the culture at BMW. Meridian Group explains the organizational culture in terms of the ‘distinctive personality’ of...
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