Kyle Peschken has been a manager for the discount store, Zelmart, for the past two year. It’s time for his annual performance review and Kyle would like to make a big impression on the corporate staff. Walking through the store, he make a mental note of which departments need to be straightened, which one need to be reorganized, and which employed he’d like to schedule during the week of his review. And then he sees it blocking the aisles, creating commotion and looking very unprofessional – the long line in the electronic department. it’s time to confront Chris, the sales clerk. “Chris what’s the holdup here” “I’m waiting for a manager to approve this $120 check.
And then I have to show this lady a digital camera from the display cabinet. She’s been waiting half an hour and then……” Alright Chris I can help you out for a little while…..” two hours later, Kyle exited the electronics department disheartened. That’s no way for a store manager to spend his afternoon. There’s got to be a logical way to solve this, thought Kyle. He walked back to his office and wrote down the facts as he knew them.
6. Store policy allows customers to check out other items at the electronics counter if they are making purchases in that department. {This makes sense especially if the customer wants to write a check for the entire purchase.}
Sebenarnya pelanggan layak membuat pemeriksaan sebelum dan selepas membeli. Ini kerana pelanggan mempunyai hak untuk mendapatkan barang dan perkhidmatan yang terbaik.
7. Store clerks must monitor the locked cabinets and stay with a customer who wants to view an item from the cabinet.
8. Because of the size of the enclosed department, only two checkout counters will fit in electronics.
9. Moving the electronics department to the front of the store would not be wise because shoppers tend to pick up impulse items on their way to the center of the