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Assistant Professor with Good Ambition

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A survey on the Customer buyer behavior towards Insurance products.

1- Strongly agree 2 – Agree 3 – Neutral 4- Disagree 5 – Strongly Disagree 1. I have used online insurance facility. 2. Web sites of Insurance companies do not provide accurate information and are inappropriate. 3. I am satisfied with technological convenience of insurance companies’ Web sites. 4. I am aware of various options for accessing and using the online insurance services. 5. I prefer direct communication with company staff. 6. I do not like change from my usual ways, as I am comfortable with traditional insurance service model. 7. I will use online insurance services when I have no option. 8. I prefer dealing directly with insurance company staff as they provide information about new policies. 9. Making insurance online will complicate transactions. 10. I do not prefer insurance Web sites due to unfamiliarity of Internet. 11. I feel all information I get through company I will also get through insurance company's Web sites. 12. I feel online services involve additional charges. 13. I think transactions through insurance company Web sites will be correct and reliable. 14. I feel security measures of big companies are better 15. It is safe to use online services from anywhere. 16. I can access online insurance services where there are no company branches. 17. I will be able to learn of new services through company Web sites. 18. I think online insurance is convenient and a big help. 19. I think insurance transactions through Web sites are not as safe as compared with regular transactions with the company people. 20. Insurance companies’ Web site services are easy to operate. 21. I feel I will not be able to make all insurance related transactions through Internet. 22. Online insurance will finish

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