...Study Toyota has been operating in automobile industry since decades and is enjoying a reputable market position. The company has hundreds of franchises and introduced world’s latest technology in global automobile market. The technology advancements are offered to public after several checks and quality assurance and safety measures. Still there are several accidents which happen despite of all security checks. During 2009 one of latest vehicle named Toyota Lexus encountered an accident due to failure of technology. The San Diego received an emergency phone call from passengers of Toyota Lexus who were terrified due to out of order accelerating control of car. The passengers could not get even few seconds and the car smashed completely. The technology failure resulted in loss of four lives. This accident has put a great question mark on authenticity of Toyota’s security check and quality control. It led to a crucial trust and reliability crisis for Toyota all over the world. The customers demanded a complete review of quality and reliability analysis of company products and services. Despite of such crucial circumstances, Toyota’s management delayed apologies or assurance for inquiry which created more resentment among customers. The tragic accident not only resulted in loss of four lives but also caused decline in Toyota’s sales, investors, and market share and customer loyalty. The company delayed communication regarding casual agents of incident and did not make any disclosure...
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...QUALITY ASSURANCE SURVEILLANCE PLAN A. Introduction: This Quality Assurance Surveillance Plan (QASP) has been developed to implement the Government Quality Assurance Program. It is not a part of the Request for Proposal, nor will it be made part of any resulting contract. The QASP is provided in order to give the Contractor an understanding of the Government’s Quality Assurance Surveillance Efforts for this contract. It is designed to aid the Contracting Officer's Representative (COR) in providing effective and systematic surveillance of all aspects of the Fort Huachuca Directorate of Logistics Base Operations Services being provided under the contract. B. Purpose: 1. The purpose of the QASP is to assure that the Government is receiving the services specified in the Contract and that the services meet the performance standards specified in the contract. By employing a fully developed QASP, the Government and the Contractor achieve an understanding of performance expectations and how performance will be measured against those expectations. A complete and robust QASP ensures that all aspects of the contract are measured and receive fair and proper weight in the overall evaluation. Results of the QASP evaluation are a direct and significant input to the Fixed Fee process for this Contract. It provides for monitoring all contract requirements through a combination of methods. This Quality Assurance Evaluator (QAE) Surveillance Plan was based on the DA Pam...
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...issue to the client or remain unchanged. Under this situation, according to the suggestion and action from Greg, the engagement partner, which is an unethical conduct. As a professional accountant (PA), the primary beneficiaries of the audit are financial statement users rather than client. The quantity of grain are lower than the client’s record on both provincial and external (Bill) audit, even though the client may does not think is a matter. However, PA still should to report this issue, since it may influence the benefit of financial statement users. Furthermore, the client may not know their grain having issue, so PA have responsibility to clarify this problem to maintain the confidence. Based on the rules of conduct, the accountant should ensure that he or she maintains an independent or objective state of mind when providing assurance for clients. So Bill should taking unbiased viewpoint and individual from management of corporations. For Greg’s perspective, he breached the rule, and may because of the following threats: self-interest, self-review, advocacy, familiarity and intimidation. Since the external auditor is selected by audit committee or board of director, so they represents the users of financial statements. However, company’s management may want to cover this issue, and bring more benefit. So they may bribe Greg by money, shares or loan to substitute the real working paper. Because Greg stand to gain from the result, so this is self-interest threat. Also, Greg...
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...none in the world. The founders of our nation and of our company passionately believed this. We will prove them right by believing in ourselves and by making ourselves and by making Mahindra & Mahindra Ltd. known worldwide for the quality, durability and reliability of its products and services. QUALITY ASSUARANCE What is Quality? Quality is defined as the characteristics of a product/service that bears on its ability to satisfy the specified and implied needs. Quality may also be defined as fitness for use. So, in changing scenarios where everything is becoming customer oriented, quality also focuses on satisfaction of the end user than mere conformance to drawing and following specified procedures. Roles of Quality Assurance Function: Quality Assurance Function is a representative of an organization urge to acquire customer satisfaction but, satisfaction of customer or fitness for use is not the sole responsibility of the...
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...packages for sales people and workers, set the selling price for my products, design advertisements, scheduled media representation, and ultimately, I focused on the actual production of my brands. During the second quarter, I paid close attention to the financial decisions made in regards to personnel salary, a new sales outlet, advertisement costs, and production costs. Since MEGA Intel is a new business, it was important for my financial decisions to focus discretely on market research data and all decisions were based upon target market results. In the third quarter, I reviewed market performance by using the market research I purchased. MEGA Intel computers were in a small demand, but a profit was still made. Using the pro-forma statements and budget information provided, I determined a new brand was to be created to better fit the needs and wants of the Workhorse and Mercedes segment. In order to increase demand the price of the products in accordance with the market research was restructured, along with advertisement decisions. MEGA Intel computers pride...
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...service requirement based on performance objectives. There are specific characteristics that must exist in order for a requirement to be considered a performance-based acquisition and each characteristic influences and shapes the others. One of the most important characteristics necessary for a performance-based service acquisition is the performance work statement. The performance work statement, commonly known to acquisition professionals as the PWS is defined as the following: a statement of work for performance-based acquisitions that describes the required results in clear, specific and objective terms with measurable outcomes.” The performance work statement is the backbone of a performance-based service contract because it is responsible for specifying the definitive expectations of work that is necessary for the successful performance of a contract. As a contracting officer I am just as accountable as my customers to ensure that the performance work statement describes their needs in terms of measurable outcomes as opposed to stringent methods. Unlike a construction statement of work, performance work statements cannot be molded by cubic feet or square yards, they must allow performance outcomes to be interpreted and incentives by the customer or entity whom is receiving the services. Another characteristic that must exist in performance-based...
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...Using Budgets and Pro-Forma Statements to Plan Funding: The pro forma statements and budgets were instrumental in determining what additional measures needed to be taken to ensure progress within the company. By reviewing the pro-forma statements I was able to determine that I needed to raise the price of my product due to the fact that the target markets had indicated what they would pay for such product and the cost of production was over whelming the income received from sales. After the first quarter I was able to decide that changes needed to be made to not only the price of each product but additional products needed to be added to meet the needs of specific target areas. I was also able to determine by analyzing the budget and pro forma statements that I was missing out on key sales by not producing enough units. In the beginning I was concerned with keeping production costs minimal by having little staff and low inventory. The statements were able to indicate to me that by increasing production, and spending the extra money to do so, I would better be able to meet the supply and maximize profits. The pro forma and budget statements were extremely instrumental in the success and continued growth of my company. I saw the bottom line change significantly as I changed my process based on the statements provided. Improving Operating Efficiency Using Just-in-Time and Lean Operations: Just In Time: The Just In Time approach to manufacturing emphasizes forced problem...
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...TQM EVOLUTION Total Quality Management (TQM) - is a modern management concept. - is customer oriented management philosophy and strategy, centered on quality so as result in customer delight. TQM addresses the concepts of: 1. Product Quality 2. Process Control 3. Quality Assurance 4. Quality Improvement Quality - fitness for use - Its suitability for use by the customer ISO - International Organization for Standardization - founded in the year 1946 and has it’s headquarter in Geneva, Switzerland. PRODUCT QUALITY 1. Functionality- refers to the core features and characteristics of a product. 2. Reliability- is an indicator of durability of product. 3. Usability- product should be easily usable. 4. Maintainability- refers to the ease which a product can be maintained in the original condition. 5. Efficiency- ratio of output to input. 6. Portability- defined as a set of attributes that bear on the ability of software to be transferred from one environment to another. SERVICE QUALITY- is made to order. Additional features of Service Quality are: * Quality of Customer Service * Quality of Service Design * Quality of Service Delivery Additional Attributes of Quality (Product and Services) 1. Timeliness- Delivery on schedule per...
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...ADMINISTRATION REGION xx Order Identification Number: XX ###XXX#T5 Client Agency Name STATEMENT OF WORK (SOW) CONNECTIONS II CONTRACT DATE: (dd mm yyyy) 1.0 General. Title of Task 2.0 Points of Contact. Client Representative (CR) name address 1 address 2 city, state, zip phone & fax email Alternate Client Representative (ACR) name address 1 address 2 city, state, zip phone & fax email Client's Security Officer (Complete this section if clearances are involved, listing the clearance level needed, otherwise enter N/A.) name address 1 address 2 city, state, zip phone & fax email GSA Customer Service Representative (CSR / COTR) Contact Name Agency Name Address Contact #’s email GSA Contracting Officer Contact Name Agency Name Address Contact #’s email GSA Invoice Address Address GSA Client Acceptance Invoice Address Address 3.0 Introduction, Overview, or Background. This section provides background and descriptions of the Agency's organizational structure, where the services are to be provided, the importance of the software development effort, any previous efforts germane to this effort, and the hardware and software resources in use. This section could also include agency or organization specific information about government furnished items, working hours, federal holidays, and a glossary to define terms used within the body of the work statement. Provide a short description of the requirements without including the specific requirements...
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...The design I have proposed below is for a Food Processing Company characterized by low technology but a need to have a Quality Assurance Program. Terminology I would like to start with the Terminology because of the several different usages of the term ‘sample’ and ‘test material’. Sample is used for the part of a larger “lot”(e.g a consignment, batch, carton, container and load ) which is sent to the Laboratory for analysis. When the sample is received by the laboratory it becomes a “test material”(Codex Alimentarius, AOAC International & IUPAC) . The Laboratory is responsible for its “traceability” and for its “integrity”. Sampling & Analysis “QA is the sum of all the activities taken to ensure that the information generated by the Laboratory is correct ( Wilcox et al., 1978 )” It is important that Laboratory is involved in discussions on sampling plans and in determining the sample sizes. Confidence in the decision meets/fails to meet a specification is dependent both on (a) the effectiveness of the sampling plan in obtaining a sample which is representative of the lot (b) the quality of the analysis carried out on it. Quality Assurance Program “Without a defined Quality Assurance program all analytical result must be suspect. ( Harnly & Wolf 1984 ).” The identity and integrity of materials being handled by the Laboratory must be ensured throughout the time when they are under the control of the Laboratory, e.g. from sample receipt to data report and authorized...
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...people who perceive quality management as ‘extra work’ for them. The truth is quite the opposite; quality management is the activity to prevent ‘extra work’ from becoming necessary. Having the perspective that quality management is an extra work, workers and managers can be reluctant in responding to quality management initiatives, which could give the manager of the quality assurance department quite a headache. In this paper, I am observing a case study to identify existing quality problems and determine all the causes that contributes to the quality problems. In the final chapter there will be short recommendations on how to deal with the quality assurance issues. I.2 Corporate Background Figure 1 Process at Hank Kolb Office The above figure represents the process/supply chain along the company where Hank Kolb works for. The company deals with the manufacturing of low-viscosity Greasex since six months ago. II. Situational Analysis In the case study, Hank Kolb found himself within a strain of obvious problems. These problems lead to a single outcome, poor quality assurance. The next needed step to be performed is categorizing those problems into groups. 1. Problems with Suppliers • Low quality supplies, this refers to the low quality plastic nozzle heads for the Greasex can. 2....
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...~ p~ina7echni cal epwIt, CD, EACTORS IN SOFTWAREQUALITY. / /0 j~/AquisitionManager, ~4iJim ___ (~'P-elimlnary'!Handbookwon A. /m'cCall, Gene F./Waiters Software Quality for an Vk~~ '4 Paul K./RichA'rds -General Electric Company .,..... . 4- Approved for public release; distribution unlimited. ROME AIR DEVELOPMENT CENTER Air Force Systems Command Griffiss Air Force Base, New York 13441 This report has been reviewed by the PADC Information Office (01) and is releasable to the National Technical Information Service (NTIS). At NTIS it will be releasable to the general public, including foreign nations. RADC-TR-77-369, Vo] III (of three) has been reviewed and approved for publication. APPROVED: JOSEPH P. CAVANO Project Engineer APPROVED: (2 &4~L ( ALAN R. BARNUM, Assistant Chief information Sciences Division FOR THE COMMANDER: JOH" F . HUSS Acting Clief, Plans Office If your address has changed or if you wish to be removed from the RADC mailing list, or if the addressee is no longer employed by your organization, please notify RADC (ISIS) Griffiss AFB NY 13441. This will assist us in maintaining a current mailing list. Do not return this copy. Retain or destroy. SECURITY CLASSIFICATION OF THIS PAGE (IW.i, Vt e En eed)RE REPORT DOCUMENJATIO4 PAGE I. REPORT NU bER . D I S UC ON BFRE COMPTING ORM ... ' j2. GOVT ACCESSION NO. 3. ft9CIPIkNTIS CATALOG NUMBER RADC-TR-77-369, 4. TITLE (and Subtlfe) ...
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...importance of quality and Statistical Quality Control to the Japanese • Credited with helping the Japanese to become an economic power • Developed a 14 point plan for managers to improve quality, productivity and competitive position Edward Deming The Deming philosophy focuses on continual improvements in product and service quality by reducing uncertainty and variability in design, manufacturing, and service processes, driven by the leadership of top management. Deming Chain Reaction Improve quality Costs decrease Productivity improves Increase market share with better quality and lower prices Stay in business 5 Provide jobs and more jobs Deming’s 14 Points (Abridged) (1 of 2) 1. Create and publish a company mission statement and commit to it. 2. Learn the new philosophy. 3. Understand the purpose of inspection. 4. End business practices driven by price alone. 5. Constantly improve system of production and service. 6. Institute training. 7. Teach and institute leadership. 8. Drive out fear and create trust. 6 Deming’s 14 Points (2 of 2) 9. Optimize team and individual efforts. 10. Eliminate exhortations for work force. 11. Eliminate numerical quotas and M.B.O. Focus on improvement. 12. Remove barriers that rob people of pride of workmanship. 13. Encourage education and self-improvement. 14. Take action to accomplish the transformation. 7 www.deming.org Joseph Juran • Worked at Western Electric 1924 – 1941 • 1954 went to Japan to teach quality...
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...satisfy the customers 3. Additional attributes of quality d. Timeliness – delivery on schedule as per requirements of the customer is a must e. Aesthetics – a product or service should not only perform well but also appear attractive f. Regulatory Requirements – as stipulated by the local and federal governments should be fulfilled by a product or service g. Requirements of Society – products should fulfill bot the stated and implied requirements imposed by society h. Conformance to Standards – product or service should conform to the stated and implied requirements of customers. Quality Control – the operational techniques and activities that are used to fulfill the requirements for quality. Quality Assurance – all the planned and systematic activities implemented within the quality system, and demonstrated as needed, to provide adequate confidence that an entity will fulfill the requirements for quality. a. Quality of Design – how well the product or service has been designed to meet the current and future...
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...By: Ateeba Abid MBA (HRM) Internship Report submitted in partial fulfillment of The requirements for the degree of MBA Department of Business Administration GC University, Faisalabad 1 Masood Textile Mills CERTIFICATE BY THE RESEARCH SUPERVISOR I certify that the contents and form of internship report submitted by Mr./Mrs………………………………, Roll No………….. has been found satisfactory and according to the prescribed format. I recommend it be processed for evaluation by the External Examiner for the award of the degree. Signature…………………................. Name: .............................................. Stamp………………………. Chairperson Dean, Faculty of Management Sciences, GC University, Faisalabad. 2 Masood Textile Mills 3 Masood Textile Mills 4 Masood Textile Mills I would like to dedicate this project report To my beloved parents and respected teachers, because whatever i am today is all due to their prayers and their support 5 Masood Textile Mills Preface It is the age of information & competition. The scientific advancement has made the life more dynamic & competitive worldwide. So one must have practical knowledge and trained enough to live successfully in present competitive situation because it is becoming difficult to survive without creating changes & adapting ourselves according to these changes. The students of MBA receive knowledge during their study, has completely theoretical base. Their ideas remain unsaturated,...
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