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Attachment

In: Business and Management

Submitted By mohammad741
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CHAPTER 10 - MOTIVATING AND REWARDING EMPLOYEES

LEARNING OUTCOMES

After reading this chapter, students should be able to:

1. Define and explain motivation.

2. Compare and contrast early theories of motivation.

3. Compare and contrast contemporary theories of motivation.

4. Discuss current issues in motivating employees.

5.

|Opening Vignette – Best Practices at Best Buy |
|SUMMARY |
|Do traditional workplaces reward long hours instead of efficient hours? Wouldn’t it make more sense to have a workplace in which “people can |
|do whatever they want, whenever they want, as long as the work gets done?” Well, that’s the approach that Best Buy is taking.1 And this |
|radical workplace experiment, which obviously has many implications for employee motivation, has been an interesting and enlightening journey |
|for the company. |
|In 2002, then-CEO Brad Anderson (now the company’s vice chairman) introduced a carefully crafted program called ROWE (Results-Only Work |
|Environment). ROWE was the inspiration of two HRM managers at Best Buy, Cali Ressler and Jody Thompson, who had been given the task of taking |
|a flexible work program that was in effect at corporate headquarters in Minnesota and developing it for everyone in the company. Ressler and |
|Thompson said, “We realized that the flexible work program was successful as employee engagement was up, productivity was higher, but the |
|problem was the participants were being viewed as ‘not working.’ ” And that’s a common

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