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Attica Memorial Hospital

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CASE #6: Attica Memorial Hospital, The Ingelson Burn Center

Attica Memorial Hospital (AMH) is a non-profit acute care facility located in Norton County. The organization purchased and absorbed its competitor, Delphi Hospital in 2001, which also enabled it to acquire the reputable and well-known Ingelson Burn Center.

Assumptions
We assume that all financial data provided in the case are accurate, and that the Ingelson Burn Center is still known as the “Center for Excellence”. We also assume that recommendations have not already been implemented. Also, we are assuming that the current date is August 2, 2001, implying that the deadline for SCS Certification has not passed (October 31, 2001).

Situation Assessment
Strengths: The strengths at Attica Memorial Hospital include extensive staff training in the most current treatment protocols, not merely basic burn care. The hospital also employs a reputable practitioner named Dr. Ingelson. Interviews from fire departments support the notion that the Dr. Ingelson burn center is respected and preferred over other burn centers. Lastly, Attica Memorial hospital provides educational services to schools, insurance carriers, ED personnel, and pre-hospital personnel. This demonstrates the organization’s dedication to community outreach.
Weaknesses: Some of Attica Memorial’s weaknesses include tension amongst staff regarding burn center, which causes an overall lack of support among physicians. In addition, this organization largely invests in the plastic surgery approach to burn treatment, which many competing hospitals claim is too extensive and costly. The Ingelson burn center has high nurse turnover because of the difficulty that comes with working with Mr. Ingelson. Finally, surgeon time at Attica will be disrupted with Ingelson’s custom to reserve large OR blocks which is usually underutilized.
Opportunities: By

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