ACKNOWLEDGEMENT

First and foremost, I would like to thank God for his infinite love and guidance throughout my practicum. For giving me the strength and knowledge so I have completed my practicum hours.
To Pearl Farm for the support and permission to render my On-the-job training to their Luxurious Beach Resort. And to all staff of Pearl Farm who had played a major part in the acquisition of my training, for imparting their skills, knowledge, and for treating me not as an employee but as a part of their family.

A word of appreciation to Mr, Ronnie Mark Batoon our Academic Head at STI Tagum Campus, for the knowledge, support, and for those inspirational words that they had shared with us especially to our Food and beverage servicing and production instructor Sir Jerwin Luisen and Mam Jeanette Rabia. And also of course Mr, Nebur L. Go who extend his arms to develop my skills and interest. Thank you for believing in my skills and capabilities.

Especially to my very loving Classmates who’s now I considered as my family who had been a big part of this endeavor, for giving me the courage to do what I need to. For all the hardships, patience, love and support on my everyday decisions. You guys raise me up from getting drown, lifted me to see what’s really below, waken me up what is the right thing what to do. Thank you for always being there for me. And also for my family for the expenses.

To my co-trainees for helping me face this challenge. For giving me the knowledge, technique and inspiration to pursue my training.

My success could not turn into reality without these people who help me in different ways. To all of you who had been with me in the completion of the requirements in Hotel and Restaurant Services, appreciate all your help. Thank you very much

DEDICATION

As well as everything that I do, I am highly dedicating this Final accomplishment job training report at Pearl Farm to myself. I gave myself a tool and encourage to stay standing where I am today, and also to my classmates who support me on every step I make, and decision I take; but is necessary to understand that they let me take my decisions alone in order for me to learn from my personal mistake and as my own BRAIN say “Learn to live alone as not all the time there is someone who could help you from drowning to your problems” I teach my own, and made myself strong and now still standing to pursue what I promise. I promise were I won’t let happen to myself and to my future family of what I am experiencing today. A promise not to let my knees to be on the ground and just look to the words I’ve written that haven’t happen.

So that’s why I dedicate this Portfolio to myself, who did everything alone, and I think that this Final Portfolio is the perfect image and reflection of my effort and hard work on my two years of study in Hospitality and Restaurant Servicing in STI Tagum campus.

Classmates as now I considered as part my me, I hope someday I could make you proud of me, as we’ve been shared a lot of fun, tears, sadness and life teaching experiences together and shown individuals reality nature of strong friendship. Trust me Promise is promise and it will be soon real. Thank you so much guys.

APPROVAL SHEET

This Narrative Report for On the Job Training prepared and submitted by: GRAZYLE JANE M. ASDILLO, in partial fulfillment of the requirements of the course, Hospitality and Restaurant Services has been examined and is hereby endorsed.

Ronie Mark Batoon OJT Adviser

Approval by the Research Committee on Oral Examination with a grade of _______

RUBEN A. TIONGSON JR. Student

Contents
ACKNOWLEDGEMENT 1
DEDICATION 2
APPROVAL SHEET 3
Table of Content 4
PEARL FARM BEACH RESORT history/profile 4 Facilities 6 Pearl Farm Marina 6 Pearl Farm Beach Resort 6 Malipano Island 6 Swimming Pools 7 Beaches 7 Dine 7 Other Services 7 Accommodation 8 Malipano Villa 8 Samal Suite 9 Mandaya House 9 Samal House 9 Hilltop Room 9 Other Activities 10 Motorized 10 Non-Motorized 10 Tour 10 Special Pearl Farm Moments 10 Things to do and discover 11
OJT Experience 12
Assessment of the OJT/Practicum Program 16 A. New knowledge, attitudes, and skills acquired 16 B. Theories actually seen in practice 17 C. Feedback that can be given to the company or institution 18 D. Benefits gained 19 E. Problems encountered 20
Appendices 21 Company brochure and/or pamphlet 21 Copy of the Endorsement Letter 22 Copy of the Training Plan 23 Copy of the signed Waiver Form 24 Daily Time Record 25 Quarterly Performance Appraisal Forms 26 Certificate of Completion 27

PEARL FARM BEACH RESORT

Nestled on the serene western coast of the Island Garden City of Samal, Pearl Farm Beach Resort had once homed Daniel R. Aguinaldo’s Pearl Farm. It was originally an actual breeding ground for rare white-lipped oysters that were transported from the depths of the Sulu Sea.
In 1992, it was converted into a family-owned resort upon the discovery of its exquisite and tropical beauty. On the same year, the resplendent blue waters cradling Pearl Farm Beach Resort has been declared a marine sanctuary to protect it from the ravages of dynamite fishing. Remarkable coral formations and marine life in the area has since then been preserved.
Instilled in Pearl Farm Beach Resort’s mission is the upliftment and promotion of the culture, arts, and skills of Mindanaoan native tribes. To be able to be one with its cultural roots demonstrated in its architecture, food, products — and even people — the resort finds its lifeblood.
National artist Francisco “Bobby” Mañosa knew his first love while growing up in pre-war Manila. His love for sticks and stones, and the beauty of everyday life, had paved the way to the making of an internationally acclaimed Filipino architect. He graduated from the College of Architecture of the University of Sto. Tomas, where he found inspiration in the bahay-kubo rather than modern, international styles.

Mañosa’s style of regionalism, called “neovernacular”, believes in the awareness, acceptance, and maximization of indigenous materials — how these have been used in the past and today, and the technologies that can be applied to these raw materials in order to cater daily needs. Together with his brother, they founded the Francisco Mañosa & Partners.
Mañosa’s famous architectural works include the Coconut Palace at the Cultural Center of the Philippines, the Shrine of Our Lady of Peace at EDSA, and Ateneo’s Education Building and Professional School.

Pearl Farm Beach Resort was also built by Mañosa through the inspirations of the local houses of Mindanaoan tribes. In 1996, his work for Pearl Farm Beach Resort has hailed it as the “Most Beautiful Resort on Earth” by the Architectural Digest. Up to date, the resort continues to be a testament of imagination and innovation under Mañosa’s firm.
Located in the southern part of the Philippines is the Samal group of islands, an archipelago consisting of nine islands which stretch out over a land area of 28,000 hectares. Samal is a beautiful, tranquil and exotic island with a coastline adorned with white sand beaches, abundant marine life, rock formations, mangroves, and landscape elements of coconut palms, flowering plants and fruit-bearing trees. The area is blessed with various natural attractions and flourishing flora and fauna.

The Pearl Farm Beach Resort is a mere 45-minute boat ride from the wharf. This 14-hectare spread was once a pearl farm, where thousands of white-lipped oysters, transported from the Sulu Sea, were cultivated for their pink, white and gold pearls. Today, the resort beckons with the promise of a relaxing private retreat, under the care of our friendly, charming Filipino staffs.
Two sunken World War II Japanese vessels await discovery by scuba divers, just 60 meters away from the resort. Marine life has been protected and nurtured over the past years, and the area surrounding the resort has been declared a marine sanctuary.
Surrounded by an abundance of pristine beaches, against a backdrop of natural grandeur, our resort provides the perfect tropical holiday. Adding to the luster that makes it radiate are the well-appointed suites and villas with balconies that lend a breathtaking view of the horizon. Guests will also delight in the mouth-watering cuisines of the Maranao Restaurant and the cocktails at Parola Bar — the ambience of both is made more spellbinding by the ocean.

acilities

Pearl Farm Marina

- Pearl Farm Marina Lobby - Pearl Farm TV Room

Pearl Farm Beach Resort

- Front Office - Butik - Mandaya Weaving Center - Mandaya Games Room - Gym - Ylang-Ylang Spa - Aqua Sports Center - Changing Lounge - Business Center - Conference Room

Malipano Island

- Malipano Pavilion - Malipano Chapel - Helipad

Swimming Pools

- Infinity Pool - Mandaya Pool

Beaches

- Maranao Beach - Mandaya Beach - Pavilion Beach - Villa Beach - Villa 4 Beach

Dine

- Café Marina Coffee Shop - Maranao Restaurant - Maranao Bar - Mandaya Sports Bar - Parola Tapas Bar and Lounge

Other Services

• Wi-Fi service • Nightly entertainment • Electric shuttle services • Babysitting • Luggage storage • Medical services • Electrical outlets • Hair dryer • Laundry and pressing • Postage • Facsimile • Photocopy • Printing services • Safety deposit boxes • Security • Wake-up call • Airline ticket reservation • Airport Transfer • Special Boat Transfers • Helicopter Transfer

Accommodation

Pearl Farm flourished into an island hideaway now known as the Jewel of the South. Deluxe Accommodation with 73 guestrooms, suites, cottages on stilts perched above the sea and exclusive villas are designed from Maranao and Samal ethnic influences in both materials and form. Inside, decorative details and colorful patterns reflect the islands vibrant culture as inspired by the region's rich tribal ancestry.

• MALIPANO VILLA • HILL TOP ROOM • SAMAL HOUSE • MANDAYA HOUSE • SAMAL SUITE

Malipano Villa

Built in a secluded island across the resort, these exclusive Malipano Villas emulate Maranao and Samal ethnic influences in both materials and form. The unique roof structure of each villa resembles the shape of the traditional Philippine hat called the salakot. Five of these Malipano Villas have 3 bedrooms, while 2 equally luxurious ones have 4 bedrooms. All rooms also come with a veranda spacious enough to hold a small barbecue party. Adding to the exquisite feel in the Malipano Villas is the tub that comes with the bathroom. Guests in these villas can also avail of the stand-by speedboat that can transport them to the restaurant and to other hotel facilities, plus butler service to accommodate food orders.

Samal Suite

This elegant 2-storey, Muslim-inspired suites have private stairs leading down to the glistening blue-green waters. The most suited for families, these rooms come with a king-size bed and a tub in the master’s bedroom on the top level. The lounging area on the lower level is convertible into a children’s bedroom. Each unit of the Samal Suites is designed to preserve the ethnicity of its surroundings.
Mandaya House
The native exterior of the Mandaya Houses is as sophisticatedly designed as the interior. These accommodations, situated near the game room, are furnished with dressing areas and spacious enough for 3 guests. At the back of each room rests a pocket garden and private balcony facing the striking display of the Southern sunset.

Samal House

The Samal Houses are modeled after the stilt shelters of the sea-faring Samal tribes of the Sulu archipelago. These rooms, built on seawater, provide guests with unobstructed westward views of the sea, sunset, Mt. Apo, and a spectacle of other surrounding islands. By day, guests can catch glimpses of exotic fish frolicking between the slits supporting the houses. At night, slumber is made more peaceful by the sound of waves crashing. These beautifully designed houses are brightly colored in Samal tribe’s traditional hues: pink, yellow, and blue.

Hilltop Room

Fashioned using native materials and decor such as bamboo and wood, the Hilltop Rooms are set from the shore above the resort. From the verandas, guests in the Hilltop Room are offered with a panoramic view of the garden and the sea.

Guest facilities include airport and boat transfers, babysitting, hairdryers, medical service, safe deposit boxes, postage, massage, manicure, room service, cable TV, email access, telephone and telefax.
Plenty of opportunities are available for delightful open-air dining on South-East Asian and Western cuisine at the Maranao restaurant, and guests can also enjoy peaceful evenings with cocktails at the Parola Bar. Extensive water sports include windsurfing, speed-boating, scuba diving, water-skiing, hobie cat sailing, water-cycling and rowing, as well as organized island-hopping tours. Alternatively you can sunbathe at two outdoor swimming pools, relax in the Jacuzzi, on the two tennis courts or in the fully equipped games room.

OTHER ACTIVITIES

Motorized

Waterski, Jetski, Knee board, Banana boat, Flying fish, Fly board, Segway

Non-Motorized

Diving, Kayaking, Hobie Cat, Snorkeling, Fish Feeding

Tour

Bat Cave Tour

Special Pearl Farm Moments

Picnic, Lunch, Pioneer, Yatch Rental, and Sunset Cruise

Jet skiing, hobby cat sailing; an exciting selection of activity lays ahead the water sports fanatic. There is also a fish pond stocked with extraordinary aquatic species like the pawikan (marine turtle) and the giant taklobo clams.
For drier quest, there are two tennis courts set amidst abundant tropical plants.
For exciting days in the Davao Gulf, sail over the calm seas on a hobie cat, or take a banca to explore the astounding coral gardens. Within these waters can be found the different colorful marine life species of the whole Indo-Pacific region. The huge unexplored depths offer plenty opportunities for world-class scuba diving and underwater photography, either for the enthusiastic beginner or the expert diver.

Things to do and discover

The Pearl Farm's attractions however, go much deeper than surface delights. Two (2) sunken World War II Japanese vessels await discovery from scuba divers, just 60 meters away from the resort. Marine life has been protected and nurtured over the past years, and the area surrounding the resort has been declared a marine sanctuary.
Located within a garden of vegetation amidst a man-made flowing waterfall, Ylang Ylang Spa stands out sweetly in the arms of nature’s embrace. This sanctuary offers a wide range of beauty and health treatments such as wraps, facials, body massage and foot spas - available as individual treatments or in indulgent packages.
Indulge your senses into soothing treatments using natural ingredients known for their healing and wellness effect for the mind, body and spirit.
Pleasure aside, the resort offers 3 function rooms and boardrooms with outstanding facilities and equipment’s designed to allow total concentration necessary for power meetings and conferences. Arrangements can be made to accommodate maximum of 70 persons.
Dining
The Maranao Restaurant features yummy Filipino and International Cuisine with fresh seafood specialties. A wide variety of exotic tropical fruits grow abundantly in the fertile landscapes of Davao and neighboring provinces, as well as Samal Island itself, giving Pearl Farm the luxury to serve them fresh at the Maranao Restaurant.
Enjoy cocktails at the Parola Bar with inspiring views of the sea and nearby islands. Or perhaps, you can get romantic and order for a customized dinner under the stars or on the shore. Room service is available at the resort.

OJT Experience
The two-year and Restaurant Management program will give you the expertise and practical skills you need to pursue a supervisory or management career in the growing hotel and restaurant industry locally and internationally. As a hotel and restaurant student, it helps us to use our studied in future job.

Every individual professional has always been with nothing until they’ve learn through their curiosities to everything that surrounds them exploring their wants and comport works and be its fashion. Learning has always been a part of living in this very wide mysterious wide world enable to survive. One must gain knowledge and skillful to their environment. Must learn to survive as we are a part of this society, including me. Every single day of everyone’s life must be conquered with thinking of governing their mind and self of gaining knowledge. I myself as continuously sustaining my brain physiological, emotional academic food are not excluding in this system.

The day we were born our eyes and senses knows nothing ideas what was really it is, but as time goes by we’ve been drag up with our curiosity that we’ve started to seek for an information and be skilled with our discoveries the schooling system in this very crazy wide world has become a part and way to learn more about all thing we’ve never known before. As I am not excluding myself to it, I’ve also been a part of it. I graduated at STI Tagum Education Center as Hotel and Restaurant Servicing for 2 years and took my On Job Training ground at Pearl Farm Beach Resort at Samal Island Davao Del Norte.

Many values I’ve been learned in dinning. In how to handle the guest properly, because they are all not the same, they different kind of attitude, so must be careful, to handle them, be open minded to face it them. Always careful to serve the food, so that we not commit a mistake, and there is no complain to the company.

Communication skills is one of the first very important thing I’ve learn on the first day I started to talk with foreign guest, it develops my accents at the same time my vocabulary stocks, it also develops the way I communicate people to get their attention and their interest wants and needs as valued customers or guest. It was a very intense learning experience as I’ve also tried to talk with the Resort’s General Manager as he ordered a bottle of Sam Miguel beer Dry. One thing is very hard to adjust that time is my hearing with their very slang language accents, it could delay some order sometimes as I could get what he really mean to have to. Especially for Chinese and Korean people who are most of them has only an average accent in English speaking.

Socially speaking, I’ve also learn to adopt their social way of communication and culture enable to connect with their interest as our guest in BAR and Restaurant servicing.
There is a lot of differences in Filipino and American or foreign culture so learning their culture and adaptation is one of those that comes first in my mind in servicing as customers always right .Most of my duty days during the entire of my job training was assign in bar servicing but there are also times that I was assign at maranao restaurant. Setting up the tables, proper way of handling the tray service, utensils table position and of course my communication skills in guest servicing. But since my training duty was mostly assign at bar servicing my knowledge and skills was concentrated and develop about alcoholic drinks and mock tails such as Pina collada which made mix of Tanduay Dark rum Malibu coconut rum and sugar syrup with grenadine and a little bit of evap milk and of course the fresh blend juice of pine apple. I’ve also tried to Mojito and Pearl farm mojito. A mixed of American lemon, and a fresh mint leaves smudging it down together, and a hap og a jigger sugar syrup. For sweet taste and a crash ice cubes and soda water. The only difference of pearl farm mojito is it uses a blue tanduay rhum as alcoholic base. While the common one is Bacardi white. Daiquiri is just also a simple mixed of dark tanduay and a fresh fruit blend of ripe mango and syrup with ice And etc. I’ve also learn how to make a coffee, (COLD and HOT) like Ice coffee, Americano, coffee latte, cappuccino Choco mocha coffee and ice Choco mocha coffee, one thing that made it so hard so make since it was the first time and I was still only under training is how to make a coffee foam using fresh milk. Especially for coffee latte and cappuccino.
But one thing I’ve learned so much in my entire job training is the discipline, an important thoughts in the field of servicing as we are paid to do a good quality service and fully meet their satisfaction and give them a service that is more than what they’ve paid to the company as our valued guest. A thing called patience, especially when there is a complaints about the service, one must be a solution thinker to the complaints. It was a great opportunity I’ve took my job training at Pearl Farm Beach resort for I’ve learn so much from them. It was literally word training were a massive pressure of work is there and were under the pressure and the flexibility of work schedule is a learning and skill development will be in return after, the adjustments was not that really easy for us since it was the first time to serve under a hundreds of foreign guest under pressure in actual. I thanks Pearl Farm Beach Resort so much.

Assessment of the OJT/Practicum Program
A.New knowledge, attitudes, and skills acquired

To my entire duty of training at Pearl Farm Beach Resort, I’ve learn a lot of basic things that must be in servicing or in serving a guest, especially about discipline, setting up your attitude into proper and limits as we are just serving them and the one who serve must do a quality service and meet their satisfaction of more what they are paying to us. Specifically the attitude of communication a guest or let us say a professional people, since pearl farm is a luxurious world class beach resort, most of their guest are professional so you have to do and talk to them professionally with smile and catering well their needs and wants. Not just communication attitude but all standard in serving a guest such, mush not show some homelike extra movements when serving, everything you need to do is to be proper as they are also observing you, the reason why a server must be a proper as a server as a server quality service reflects to the name of the company of Pearl Farm Beach Resort and one of the most important I’ve learn is when we are scolded by our higher positions, one must accept it in a healthy way and learn from it. An then in terms of skills and knowledge, I’ve learn a lot of things especially in Bar Service with the help of my trainers or let us say Bar coach for teaching me some common guest cocktails and mock tail order such as. Mojito, Maranao Sunset, Daiquiri Pina Collada and etc. for coffer, Coffee Latte, Cappuccino, Ice coffee, Amerikano and etc., and some juice mix blending.

B.Theories actually seen in practice

There is a lot of things, theories I’ve seen during my entire practice or duty, like cocktail mixing poison possibilities, a bartender must know the content or the exact information of the alcoholic drinks so it that it may not cause poisoning or could harm to the guest. Too much drinking of an alcoholic matter may result a decision disorder, head dizziness, mat not be able to control yourself of what you are doing that might cause harm to everybody and most important when you get drunk, you will get nothing good to it but killing your health, I advise a healthy drinking habits instead.one more thing, every time that there is a guest complaints specially about wines, as every wine has a different proper storing procedure to maintain the good taste, a server must think fast for a solution or a change so that a guest won’t get anger especially for foreign people for we don’t totally know their cultures and attitudes.

C. Feedback that can be given to the company or institution

First of all I would like to thank Pearl Farm Beach Resort for I’ve learn so much of thing in servicing field from them. A companies luxurious service who made me realize, the more pressure the more you learn, the company gave me the process of learning not just as job training student but feel like a part of them as one of their staff worker. It was really a great experience that I could really thank for, the excitement and fun and of course the friendly staff who could help my responsibilities to accomplish everything well and as a worker has a good relation with work, the goal will be done well. Thank you Pearl Farm beach resort.

D. Benefits gained
When it comes to benefits there is a lot of things I could say, in terms of attitude, discipline, learnings or knowledge we gained but one thing is very important is I learn to be like water to adopt things I’ve never known before, when you are in the glass you will form like a glass, when you are in the aquarium you will form like an aquarium, that is water, “BE LIKE WATER” and also of course the health benefits as we are all working and moving our body under pressure you’ll be exercise in your duty time, and lastly the Certification of accomplishment that they have given to us who could help to pursue our dreams. Thanks to Pearl Farm.

E. Problems encountered
One of the problem I encountered is when you are already working under pressure, for the first timer like me, there are times, a lost my concentration in work in doing my responsibilities well. Such time when I broke some wine glass when bussing out from pool side bar service. And also the same at Bar Section proper when the General Manager ordered some San Miguel Dry Beer. I also don’t know the proper serving of drinks and lastly the adjustment of my communication skills the first time I encountered to communicate with some foreign people.

Appendices
Company brochure and/or pamphlet

Copy of the Endorsement Letter
Copy of the Training Plan
Copy of the signed Waiver Form
Daily Time Record
Quarterly Performance Appraisal Forms
Certificate of Completion