...BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this tutorial visit here: http://mindsblow.us/question_des/BA365INTRODUCTIONTOOPERATIONSMANAGEMENT/24 contact us at: help@mindblows.us BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion Forum: Course Review Final Exam BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this tutorial visit here: http://mindsblow.us/question_des/BA365INTRODUCTIONTOOPERATIONSMANAGEMENT/24 contact us at: help@mindblows.us BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion...
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...‘The problems faced by BA at Terminal 5 could have been avoided if the management had applied their knowledge of Scientific Management’ Scientific management is a theory that was developed in the beginning of the 20th century as engineers looked for ways of developing a systematic approach to management. The most basic principles of the theory state that ‘there should be a scientific design to every task this known as being ‘the one best way’ approach, a scientific selection and training of workers and co-operation between management and workers to ensure that the work is done according to the science’ (Lewis n.d.). This essay will discuss scientific management and how it could have helped BA avoid the catastrophe of Terminal 5, a £4.6 billion ‘megaproject’ (Flyvberg & Priemas, 2008). Once the role scientific management could have played has been identified the piece will then move on to focus on the Human Relations theory and finally the Contingency approach. British Airways management broke the principles at the very core of the scientific management theory throughout the planning and indeed on the day the project was due for launch. Some staff told news reporters that the problems had been known of for some time but the management chose to ignore them and proceed with the opening of the terminal without giving real attention to the issues. Scientific management is a widely studied and renowned principle in management and any top manager especially one working on a complex...
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...Unit 1 Situations: 1- A: Good morning. B: Good morning. A: Where do you study? B: I study at Phuong Dong University A: In which department? B: It’s English Department. A: Oh, why do you want to choose English? B: I think English plays an important role in our job in future and we can get more good chance for seeking job. A: I agree with you. 2- A: Good morning. B: Good morning . A: I want to know what’s your star sign? B: My star sign is Cancer with shape of a crab. And you? A: My star sign is Cancer too. B: Oh what a coincident! Unit 2 Situations: 1- A: Good morning. B: Good morning A: Did you watch the football match took place between MU & Arsenal last night? B: Yes, I did. My friends and me went to a café to watch. Everyone was so crazy. 2- A: You’re so beautiful in a new dress. What a nice color! B: Oh, thank you Speaking topic: 1- A: Hey, How are you today? B: Yeah, I’m fine. And you? A: Me too. I changed to new room last month. It’s very nice. I love it. B: Oh really? How’s it? A: It’s small but nice decoration with pink wallpapers. I try to arrange things orderly. B: Would you mind if I visit your room? A: You’re welcome. Are you free this weekend? B: Yes, I am. I’d love to. Unit 3 Topic 2: A: Last weekend, I took part in holding a...
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...after Vedan Vietnam was detected discharging large quantities of untreated liquid waste directly into the Thi Vai river, researchers from the HCM City Institute of Environment and Natural Resources (IENR), representatives of farmers in Dong Nai and Ba Ria-Vung Tau provinces and HCM City, local officials and Vedan’s top managers met on December 7 to hear a technical assessment of damage to the river attributable to Vedan’s operations. In this meeting, closed to the press, researchers reportedly held Vedan responsible for eighty to ninety percent of the industrial pollution found in water samples. IENR’s Bui Ta Long said that water samples collected from February-April 2008 indicated that Vedan Vietnam discharged more than 100,000 cubic meters of waste water into the river every month. The area impacted by Vedan-sourced pollution extended for ten kilometers along the Thi Vai River. The river in this area was heavily polluted. The water there was black, stank and was deadly to all kinds of fish. According to newspapers, the Institute’s report states that at least 2700 hectares of aquaculture enterprises were affected by the pollution, some 2000 ‘severely,’ including over 2100 hectares in Dong Nai province and nearly 600 hectares for Ba Ria-Vung Tau. The Environment Agency intends to convene another meeting on December 11 to unify official views on the extent of Vedan’s responsibility for...
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...after Vedan Vietnam was detected discharging large quantities of untreated liquid waste directly into the Thi Vai river, researchers from the HCM City Institute of Environment and Natural Resources (IENR), representatives of farmers in Dong Nai and Ba Ria-Vung Tau provinces and HCM City, local officials and Vedan’s top managers met on December 7 to hear a technical assessment of damage to the river attributable to Vedan’s operations. In this meeting, closed to the press, researchers reportedly held Vedan responsible for eighty to ninety percent of the industrial pollution found in water samples. IENR’s Bui Ta Long said that water samples collected from February-April 2008 indicated that Vedan Vietnam discharged more than 100,000 cubic meters of waste water into the river every month. The area impacted by Vedan-sourced pollution extended for ten kilometers along the Thi Vai river. The river in this area was heavily polluted. The water there was black, stank and was deadly to all kinds of fish. According to newspapers, the Institute’s report states that at least 2700 hectares of aquaculture enterprises were affected by the pollution, some 2000 ‘severely,’ including over 2100 hectares in Dong Nai province and nearly 600 hectares for Ba Ria-Vung Tau. The Environment Agency intends to convene another meeting on December 11 to unify official views on the extent of Vedan’s responsibility for the egregious and unprecedented environmental disaster. The Thi Vai river is 30km long...
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...Part 1 Research Report- The BA Dispute 1.1: Introduction The issue of managing organisational change is of significant importance within management theory and practice. Therefore the purpose of this report is to analyse the British Airways (BA) change program, which resulted in long-running industrial disputes between its management and crew members in 2009-2011. Additionally this reports objective is to provide accounts on the following areas. 1.2: Internal and external contextual factors, which influenced the introduction of strategic changes at BA It is important to note that change is a significant process with any organisation in order to survive and grow in today’s global economy, without introducing change, organisations such as BA run the risk of becoming stale and unresponsive. Both internal and external contextual factors affected BA leading the organisation to implementing change within the workforce. For a premium, semi-luxurious airline such as BA, low global economic growth otherwise described by the former BA CEO, Willie Walsh as the “harshest environment the airline had ever faced” (Walsh, 2009) resulted in a dampening demand for airline travel. Therefore customers including business travelling customers who were known as BA’s traditional core customer, their loyalty switched towards low-cost airlines such as Ryanair and Flybe, who remained competitors to BA through that time, especially during the volatile conditions of the recession. However...
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...Running head: CASE STUDY: The british airways swipe card debacle Case Study: The British Airways Swipe Card Debacle MAN4741 – Change and Innovation Management Fall 2013 November 24, 2013 Overview The case scenario details about a strike unleashed by British Airways (BA) staff because of a swipe card debacle. It started on Friday, July 18, 2003 when the staff of terminals 1 and 4 held a 24-hour wildcat strike at London’s busy Heathrow Airport. These staff of over 250 walked out at 4 p.m. The strike occurred during the holiday season which caused chaos. This strike also caused 60 departure flights to ground and over 10,000 passengers left stranded. This was the worst strike that they had ever faced since 1997 when a strike was called by the cabin crew. Everything was chaotic – they canceled services for terminals 1 and 2, apologized and had to tell those who were flying not to go to the airport. BA set up a tent for refreshments and police were called to control the crowd. BA was criticized by many Americans that they did not notify them of what was going on. The staff returned to work but the effects of the strike flowed throughout the weekend. Three days after the strike – the airline was still extremely busy and there were still at least 1,000 passengers to reschedule. BA lost 40 million pounds (British currency) and their reputation is severely dented. In connection to the change issue of the swipe cards, the staffs were protesting the introduction of a system...
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...general perspective, change management can be seen as the strategies, procedures and implementation of policies that are activated while an organization is undergoing changes in its structure. Usually, these changes are stimulated by an agenda or circumstance that forces the organization to change, in order to stay competitive, or even merely to survive as can be seen with the case of British Airways between the years 2009-2011. British Airways is one of the United Kingdom’s largest international scheduled airlines. The airline operates one of the most extensive international airline route networks. Its destination network is spread across 300 destinations worldwide and is a leading and established business in the airline industry, In 2007/08, BA recorded revenues of over £8,753 million, 3.1% up from previous year (British Airways, 2009). This report looks into the recession that affected Europe in 2008, and the change management strategies and the consequences that resulted from the changes British Airways took in order to survive. This covers the change methods that influenced The British Airways Chief Executive Officer; (CEO) Willie Walsh, to restructure the organization and cut down on its expenses, by taking a look at Walsh’s restructuring program, and how it turned out to be taken negatively especially by the airlines’ cabin crews where a long running of industrial disputes ensued. Change Management in British Airways: Change management in this report looks into change...
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...Contents |Description |Page | |Executive Summary |3 | |Introduction |3 | |Change Management in British Airways | | |Organisational Context (British Airways: 2009 – 2011) |4 | |The Strategic Change itself as outlined by its management |4 | |The nature and extent of the strategic changes |5 | |The change management strategy |6 | |The challenges and management difficulties in implementing such change strategy |6 – 7 | |Conclusion |7 | |References |8 | |Appendices | | Executive Summary This report is a research on British Airway’s (BA) change program that resulted in long-running industrial disputes between its management and crew members in 2009 – 2011. It outlines the contextual information about BA, its strategic change as outlined by its management, the identification and evaluation on the nature and extent of such strategic changes, the change management strategy adopted and implemented and the challenges and management difficulties faced. The report also provides an insight on an understanding of change of management practice from standpoint through the change kaleidoscope; contexture features. Introduction British Airways, UK’s largest international scheduled airline which operates one of the most extensive international scheduled airline route networks, across 300 destinations worldwide, is a leading and established business in the airline industry, In 2007/08, BA recorded revenues of over £8,753 million, 3.1% up from previous year (British Airways)...
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...British Airways British Airways (BA) faced diverse problems in 1980. Following World War II BA numerous war veterans who brought their military mentality with them. BA initially formed through the merger of two government agencies. These two factors created an organization that provided the cut and dry service of taking off and landing on time. Nothing else mattered. Customer service was not of much importance. BA treated customer as though the customer did not have a choice in service and as though the customer had received a benefit getting to ride the airplane. Numerous bad experiences tarnished BA’s public image. The problem became dangerous when Britain’s worst recession in 50 years reduced passenger number and raised fuel cost substantially (Jick & Peiperl, (2011). British Airways needed immediate radical change in order to survive. Managing Change Managing change is one of the most important and challenging tasks that any leader ever undertakes. Research has shown that public service motivation (PSM) is connected with commitment to change, especially when changes are positive and consistent with one’s value system (Lee, (2013). When change could conceivably improve public services or better serve the greater good, many employees might be more supportive. Transformation Key Steps British Airways (BA) established a since of urgency, to bring about transformation. Management realized that it needed a drastic change in...
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... Determine leadership approaches, based on individuals and the situation. Highlight the principles you have applied from various leadership theories. Format your memo consistent with APA guidelines. Click the Assignment Files tab to submit your assignment 2- Your Learning Team is a team of managers of a customer call center for timeshare vacations. Discuss, with your team, the types of control measures you would use to see how efficient and effective an employee is. Discuss, with your team, the measures you would use to evaluate the entire call center. Prepare a 350- to 1,050-word paper detailing the findings of your discussion. 3 QUIZ The control process assumes that ________. employees require clear directions from management employees...
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...tailored to your program, from critical-thinking methods to modern theories of effective leadership. And, you'll earn the same diploma as main-campus students. No ACT, SAT, GRE or GMAT required. With 24/7 access to the online classroom, you’ll study at your convenience as you work toward earning one of the following respected degrees: AA in Business Admin AA in Healthcare Management AA in Marketing BA Business Admin/Accounting BA Business Admin/Computer Information Systems BA Business Admin/Healthcare Management BA Business Admin/Management BA Business Admin/Marketing MBA MBA/Accounting MBA/Accounting & Finance MBA/Finance MBA/Healthcare Management MBA/Information Technology Management MBA/International Business MBA/Internet Marketing MBA/Management MBA/Marketing MBA/Project Management MS/Supply Chain Management Attend a U.S. News & World Report-Ranked University 100% Online. Whether you’re just starting out or looking to get ahead in your business administration career, earning a degree from Florida Tech can help. Regionally accredited and ranked a Tier 1 Best National University by U.S. News & World Report, Florida Tech has been preparing students for success for over 50 years, helping them to achieve more both personally and professionally. Yes! I'd like a free financial aid guide and more information! *Indicates required field. *Type of Program Interested in:Select UNDERGRADUATE DEGREESAssociate...
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...within an Agency Setting BSHS 441 Week 5 DQ 1 BSHS 441 Week 5 DQ 2 Activity mode aims to provide quality study notes and tutorials to the students of BSHS 441 COMPLETE COURSE in order to ace their studies. Activity mode, BSHS 441 COMPLETE COURSE, Home Work Tutorials, Home Work Solutions, Home Work Essay, Home Work Questions.ACC 565 Wk 7 Assignment 3, ACC403 week 2 assignment, ACC565 Week 10, ACCT 212 (Financial Accounting), ACCT 344 (Entire Course) - Devry, ACCT 344 Final Exam Latest 2014 - Devry, ACCT 346 (Managerial Accounting), ACCT 346 Midterm Exam Updated DeVry, ACCT 504, ACCT 504 Week 8, ACCT 553, ART 101 Week 8, Ashford BUS 401, ASHFORD BUS 640, Ashford HIS 204, ASHFORD MAT 222 Week 3, BA 215 (Business Statistics), BA 215 All Assignments Week 1 -8 - Grantham, BA 225, BA 260, BA 265...
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...BA employs about 13,000 cabin crew staff and half of them planning to take industrial actions against the management due to changes of pay structure, travel concessions charges, failure to restore staff travel arrangements, disciplinary action taken against staff. Millions will see their wages are going to be frozen or benefits cut while strike persists at an airline, half of them expecting that rises in basic salary from February 2011. Therefore existing cabin crew expect a new top-up payment to ensure receive a minimum amount in route allowances, if the salary increment has been raise them up. The company keeps having a high turnover of staff as it is using the method of Scientific Management towards its staff which is not appropriate for an airline company. It expects the cabin crew and pilots to work more to earn more, regardless their ability, health and fitness. However this leads to demotivate, stress, and tired staff. That was the most tremendous and worst industrial action and BA cabin crew expected to bring the airline to its knees. (Despite strike/Richard Scott, BBC News) Because they know that planes cannot run without them. And also Christmas BA strike which have ruined the holidays and holiday makers for thousands of travellers. According to diversity strategy BA manage diversity within company and motivating its staff is to promote them rapidly. Age, disability, flexible working, gender equality, harassments and bullying, racial equality, supplier diversity, religion...
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...Southern Cross University ePublications@SCU Theses 2004 The contribution of business/management education, to small enterprise solvency Peter Ellis Southern Cross University, PeterEllis@YSP.com.au Suggested Citation Ellis, P 2004, 'The contribution of business/management education, to small enterprise solvency', DBA thesis, Southern Cross University, Lismore, NSW. Copyright P Ellis 2004 For further information about this thesis Peter Ellis can be contacted at peterellis@ysp.com.au ePublications@SCU is an electronic repository administered by Southern Cross University Library. Its goal is to capture and preserve the intellectual output of Southern Cross University authors and researchers, and to increase visibility and impact through open access to researchers around the world. For further information please contact epubs@scu.edu.au. Southern Cross University Doctor of Business Administration The contribution of business/management education, to small enterprise solvency Peter Ellis Submitted to Graduate College of Management Southern Cross University, in partial fulfilment of the Degree of Doctor of Business Administration. 2004 Copyright “The contribution of business/management education, to small enterprise solvency.” Copyright © 2004 by Dr Peter Ellis, who reserves all rights and asserts his right under the Copyright, Design and Patents Act 1988, to be identified as the author of this work. No part of this work may be used or reproduced...
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