HUE UNIVERSITY OF FOREIGN LANGUAGE
ENGLISH DEPARTMENT

REPORT
ON PRATICAL TRAINGING COURSE

PLACE: MUONG THANH HUE HOTEL.

STUDENT: LE THI HAO
CLASS: ANHK9E
STUDENT’S ID: 1275110048

HUE, JANUARY 20, 2016

ACKNOWLEDGEMENT

For weeks of practice at Muong Thanh Hue Hotel was really a short time. However, I have received a lot of precious experiences that I find very helpful for my job in the future.
The time of the practice training course was finished and I have gained precious knowledge as well as experience than I expected.
Firstly, I would like to express my gratitude to all my teachers of English Department who have supplied me with fundamental knowledge during last for years.
Secondly, I would like to express my sincere thanks to Mrs Thuy Vy, the Director and to all the employees in Muong Thanh Hue Hotel, especially the receptionists and the restaurant who gave a zealous help and created chances for me to contact many foreigners as well as gave me a chance to practice what I have already learned at university.
Last but not least, I am deeply thankful to all people helping and guiding me during my internship time and I will like to send my warm acknowledgement to all teacher at college of foreign language, who read my report .

Hue, January 20th, 2016
Student: Le Thi Hao

I. GENARAL INTRODUCTION OF MUONG THANH HUE HOTEL.

Muong Thanh Hue Hotel is situated on the banks of one of the most beautiful Rivers of Vietnam and in the heart of Hue, proudly provides our guests an unrivalled combination of comfort and conveniences. Muong Thanh Hue Hotel is a unique combination of Western & Asian architecture, offering genuine Vietnamese hospitality with the international standards, services and facilities. With 108 rooms and suites, the hotel offers the best of Hue with contemporary Vietnamese Style and panoramic views of the Perfume River and the Citadel, on Le Loi Street and in the heart of Hue City. Including three kind of room are city deluxe and river deluxe and corner studio.
Gia Hoi Bar on the 11th floor always serves drinks and cocktails, especially ice cream is excellent. When booking seats on Gia Hoi Bar you can feel the exciting view from above observing colorful Trang Tien Bridge, Hue Imperial City majestic splendor. Apart from, in this floor also has Kim Long and Thuong Tu room, gives you meeting and cozy meal.

Picture2: Gia Hoi Bar, Kim Long and Thuong Tu meeting room. The An Cuu restaurant contains about 210 seats and locates in the 2nd floor, the restaurant serves breakfast buffet and evening with European and Asian menus.

Picture 3: An Cuu Restaurant.
Muong Thanh Hue hotel also has a large swimming pool and gym and many meeting room such as Y Vien, Ngu Vien, Nha Vien rooms.

Picture 4: Y Vien, Ngu Vien, Nha Vien rooms and swimming and gym in the 2nd floor.
Nam Phuong spa in the 1nd floor, with many rooms as sauna and massage therapy, tub and natural therapies help you with the relaxation, comfort, put out the pressure on the outside.
An Hien café running along the Le Loi and Doi Cung street, gives for you a cup of coffee both Vietnam traditional and Italian coffee fully of passion.

Picture 6: An Hien café and the lobby.
Muong Thanh Hotel is also the ideal place to organize events from small to large, luxurious and cozy wedding in An Hoa ballroom.
Picture 7: An Hoa meeting room.
Besides, Muong Thanh Hue hotel also has a large swimming pool and gym in the 2nd floor, shops and a lot of useful services to bring guests comfort and relaxation for your really saving stay back here.
The friendly, enthusiastic and professional employees, they always give customers the most satisfaction.

SERVICE AND FACILITIES
Full service, serving guests many types of food and specialties.
Restaurants & Bar
Banquet and Conference
Health Care Services
Transportation service
Tours and Excursions
Currency exchange
With slogan “a relax moment, a touching sincerity”, Coming to Muong Thanh Hue Hotel, you will be pleased with devoted, thoughtful, courteous and hospitable services offered by young staff members.

II. JOURNAL REPORT

After getting permission from the vice director, I was assigned to train two main sections during four weeks from July 13th to August 8th, 2015 at Muong Thanh Hue Hotel: restaurant section and reception section.
I have to work in two shifts: The morning shift from 7a.m to 2p.m The afternoon shift from 2p.m to 10p.m From Monday to Sun day apart from one day off
The training contents are as follows:
The first week (13th _19th July, 2015): July 13th (7a.m – 2p.m)
My work in the first week was at An Cuu restaurant. The first day, I came to hotel and attended an introductory meeting for information on the major functions and activities of the hotel. Meeting all staff in the hotel and receiving the works in this week. July 14th (7a.m – 2p.m) Serving the buffet in An Cuu restaurant and then clearing and setting up the table for the next day July 15th (2p.m-10p.m) Setting up the table Serving coffee at Gia Hoi Bar in 11th floor July 16th My day off July 17th (7a.m -2p.m) Serving the wedding in the An Hoa room July 18th (2p.m-10p.m) Serving a small party in Thuong Tu room Serving coffee in Gia Hoi Bar
The second week (20th – 25th July, 2015) The second week I continue work at An Cuu restaurant. My work once again as the first week: serve buffet, coffee, wedding or small party…. Two week, at An Cuu restaurant, to work and cooperate with the staff in the hotel. Most of them are very harmonious and enthusiastic, they helped me very much during my training period. I considered that the work rather hard than my image. However, I have a change to contact with foreigners from many difference countries and master needed principles about time, customers and working procedures there. Furthermore, I studied the way of arranging foreign knives, forks and setting up the table.
The third week (26th – 1st, 2015)
I was transferred to reception section. The first day, I and my partner took part in the course “the profession of hotel reception” due to Mrs. Ngan_ manger of reception organized which helps me had more knowledge of this job such as the way to greeting, check in check out, answer the telephone, room service, etc… The day after, I was permitted to stand the door: open and say “Welcome to Muong Thanh Hue Hotel”. When the guests checked in I bring the welcome water for them. Sometimes, I keep the key of some tourists whenever they went out and gave them when they came back. Moreover, I wrote the breakfast, put some foods and drinks into tourists’ room and taking bill to the reception. This was a boring job because I stood almost the time and I have no chance to speak English.
The fourth week (2nd – 7th, 2015)
In this week, I worked with receptionists in hotel. They guided me to ask information from guest such as what kind of rooms they want to rent, city deluxe or river deluxe, or how many nights they stay at hotel. Moreover, I observed and listened to what customers and receptionists conversation. I studied the way of greeting, check in and out room, the way of using telephone… I think was a wonderful week because I learned a lot of practical things that I never learned during my study in university. And what’ more I had a lot of good chance to speak with foreigners. III. COMMENTS
Four weeks working at Muong Thanh Hue Hotel is a good change for me to practice and apply what I have studied in university. Although four week of practicing is not enough for me to master everything it is precious to improve listening and speaking skills. Thanks to my enthusiastic and experienced instructor Muong Thanh Hue Hotel, I also got more useful experiences in listening, speaking, working of a general office worker and a private guide.
I really learn many things and get more experience from the practical training course. I know how to well communicate with investors in particular and with other people in general. When contacting with foreigners, I had chances to correct my pronunciation, to learn the way to speak English more naturally and the way to ask and answer quickly.
I think that what I learn from the practical training course will be very useful to my future job after graduating.
Besides, I also met some difficulties when working there such as: I was lacked of knowledge (vocabulary, pronunciation or grammar…) what I learned at college is too general. When making a conversation with foreigners, my responses and asking familiar with reception’s work yet, and short time. So my practice of English is limited. I wish that this will not happen to the students of English in particular and students of foreign language in general in the next course. I promise that I will try to learn all their good things. Hue, January 20th, 2016 Student Le Thi Hao