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Bcomm 275

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Assignment 1.1: Communication Process Model:

Scenario 1

Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below.
|Who was the sender? | |
|Supervisor | |
|Who was the receiver? | |
|Employee | |
|What was the message? | |
|Deadline to turn in completed paperwork due ASAP | |
|What channel was used to send the message? | |
|Face to Face | |
|What was the misunderstanding that occurred? | |
|Did not know the exact time when the files were due, just given a general answer of “ASAP” | |
|How could the misunderstanding have been avoided? | |
|The supervisor should have specifically outlined when the files were due with exact times so everyone | |
|can work accordingly to accomplish the task. | |

1. What did you learn about the communication process from this activity?
I learned that using face to face is effective in that you made sure the employee got the information. More should have been said on the exact deadline.

2. What seemed to be the main causes of the misunderstandings? The cause of the misunderstanding what the exact details on what needed to be turned in, and the priority level. Employees were scrambling trying to guess and figure out how to get this task done with little to no direction.

Scenario 2

|Who was the sender? Manager | |
|Who was the receiver? Subordinate | |
|What was the message? Make sure everyone in the office is at the 10:00 meeting. | |
|What channel was used to send the message? Email | |
|What was the misunderstanding that occurred? Everyone in the office is over 100 + personnel. The meeting was for just one | |
|department not the “whole office”. | |
|How could the misunderstanding have been avoided? The manager specifically stating in the email the personnel needed in the | |
|meeting and not generalizing or assuming the recipient knew what “everyone in the office” meant could have avoided the | |
|misunderstanding. Also talking face to face could have cleared up the understanding because you are able to get clarification | |
|and ask questions. | |

1. What did you learn about the communication process from this activity? I learned writing an e-mail you have to be direct and clear and what specific area or detail you need the person to follow.

2. What seemed to be the main causes of the misunderstandings? There was not enough info about the meeting just the time, no location or what the meeting was about. You are left to guess where the meeting is or run around looking for your manager to clarify some information.

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