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Becom a Rich Man

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第六章
是非題:

1.變革是組織事實。 (正確; 易 )

2.組織變革可以是人員, 結構, 或技術中的任何調整。 (正確; 中 )

3.市場是變革的一個外部力量。 (正確; 中 )

4 。看護工需求方面的變革是經濟環境改變的一個例子。 (錯誤; 難 )

5 。經濟改變是對於變革的一種內部力量。 (錯誤; 中 )

6 。每位管理者都有可能是變革代理人。 (正確; 中 )

7。 靜水行船的變革比喻和盧文所提的解凍,改變和再凍結的概念一致。 (正確; 難 )

8.在"湍流泛舟〃比喻中, 變革是預期中的自然狀況, 而它最後可能為一個連續的過程。 (正確; 中 )

9.變革可能會影響到你目前已有的投資。 (正確; 易 )

10.人們抵抗變革的一個原因是它的解釋模糊與不確定。 (錯誤; 難 )

11.管理者可採取的變革基本上可分為三類: 結構, 技術和產品。 (錯誤; 難 )

12.電腦化是用機器取代人們的技術變革。 (錯誤; 中 )

13.近年來最明顯可見的技術變革是經歷管理者的努力擴充公司的資金。 (錯誤; 中 )

14.敏感度訓練是藉由非結構的群體互動來改變行為的一個方法。 (正確; 易 )

15.改變人們及人際關係的本質和品質的技巧稱之為組織發展。 (正確; 中 )

16.表決是暗中去試著影響他人。 (錯誤; 中 )

17.操控是直接採取威脅或武力脅迫的手段。 (錯誤; 中 )

18.脅迫的主要缺點是它通常是非法的。 (正確; 中 )

19.協商是暗中去試著影響他人, 曲解和扭曲事實, 或者隱滿資訊。 (錯誤; 中 )

20.絕不和員工溝通被視為克服變革的抗拒。 (錯誤; 中 )

21.當組織文化強烈時,文化變革較容易。 (錯誤; 易 )

22.組織文化變革的最後一步是開始重整。 (錯誤; 中 )

23.組織文化有抗拒變革的傾向。 (正確; 中 )

24.組織文化變革的第一步是處理一種文化的分析。 (正確; 中 )

25.一種戲劇性危機的存在能幫助文化變革。 (正確; 中 )

26.壓力是一個人面對或經驗到異常的需求,限制或是機會,而結果無法確定時,內心所處得生理與心裡上的緊張。 (正確; 中 )

27.在組織因素方面,任何企圖降低壓力水準必須由選擇員工開始。 (正確; 中 )

➢ 管理工作的多樣性

28.多樣性不同的講法可以是強烈組織文化給予許多限制給不同的人。 (正確; 中 )

29.創造力是將想法轉變成為實用性的產品,服務或是作業方式的過程。 (錯誤; 難 )

選擇題:

1. 身為管理者, 沒有環境不確定性或者競爭者推出新產品的威脅, 將是簡單的沒有下列何者。
a. 政府法令
b. 差異
c. 文化差別
d. 組織變革
(d; 中 )

2. 管理變革是下列何者不可或缺的一部分。
a. 頂尖管理者的工作
b. 中階管理者的工作
c. 第一線管理者的工作
d. 每一位管理者的工作
(d; 中 )

3. 下列何者不是變革的一種外部力量?
a. 市場
b. 政府法令
c. 經濟的變化
d. 勞動力
(d; 中 )

4. 2002年的沙賓法案就是下列環境變化類型中的一個例子?
a. 內部
b. 科技
c. 政府法令
d. 勞工市場
(c; 中 )

5. 為了增加勞工的需求而改變人力資源去吸引和留住看護工即是下列何者環境變革因素?
a. 市場
b. 科技
c. 勞工市場
d. 經濟
(c; 難 )

6. 對管理者而言利率下降將刺激下列何者變革因素?
a. 市場
b. 政府法令
c. 勞工市場
d. 經濟
(d; 易 )

7. 下列何者不是變革的一種內部力量?
a. 科技
b. 策略
c. 勞動力
d. 員工的態度
(a; 中 )

8. 史蒂夫班柰特使用了什麼變革因素在他徹底改變英特異公司中?
a. 科技
b. 勞動力
c. 設備
d. 策略
(d; 難 )

9. 增加雇用的女性員工和少數主力管理者是注意到什麼變革因素?
a. 策略
b. 勞動力
c. 設備
d. 科技 (b; 中 )

10. 罷工是下列何者變革因素可以促成管理政策和作法上變革的例子?
a. 勞動力
b. 設備
c. 員工的態度
d. 策略 (c; 易 )

11. 機械配備生產線技術造成組織中何種戲劇性的改變___________。
a. 為市場開發新產品
b. 用機械取代人工
c. 用新的機器取代舊式人工操控機器
d. 為新產品找尋市場 (b; 中 )

12. 全球衰退的壓力迫使企業變得___________。
a. 價格具競爭力
b. 意識到品質
c. 高效率的成本
d. 保存原物料 (c; 難 )

13. 內部力量激發出變革的需求,這些因素多半來自於外部衝擊或___________。
a. 競爭力
b. 科技變革
c. 顧客對公司產品的需求
d. 組織內部作業 (d; 中 )

14. 組織內部的變革需要有一些觸媒,扮演觸媒功能與肩負變革程序者稱為___________。
a. 變革主人
b. 變革代理人
c. 作業經理
d. 有魅力的領袖 (b; 中 )

15. 針對組織變革,外部顧問是通常較___________,反之內部經理可能較___________。
a. 激烈的,深思的
b. 高薪資,冒險的
c. 抵抗的,大膽的
d. 謹慎的,親切的
e. 感興趣的,恐懼的 (a; 中 )

16. 盧文理論組織變革的哪一個觀點一致?
a. 連續的
b. 當代的
c. 馬雅的
d. 靜水行船 (d; 中 )

17. 誰建立變革程序的理論包含解凍,改變與再凍結?
a. Drucker
b. Robbins
c. Lewin
d. Mayo (c; 中 )

18. 據盧文所說,下列哪一個不是變革過程的階段?
a. 解凍
b. 變革
c. 再凍結
d. 抑制 (d; 中 )

19. 據盧文所說,增加驅動力可遠離現狀,是指做到以下何者?
a. 解凍
b. 變革
c. 抑制力
d. 解凍 (a; 中 )

20. 下列何者是最好的描述變革程序的兩個主要觀點?
a. 問題的,鼓舞
b. 偶爾的,連續的
c. 寶貴的,保守的
d. 樂觀的,悲觀的 (b; 難 )

21. 據盧文所說,下列何者是再凍結的目的?
a. 遠離現狀
b. 偶爾的,連續的
c. 消除未來變革的需要
d. 穩定新的情況 (d; 中 )

22. 據教科書中,___________與不確定與動盪的環境一致?
a. 靜水行船
b. 湍流泛舟
c. 當代的
d. 連續的 (b; 中 )

23. 管理者每天工作會期待今天有新的挑戰來自競爭者,工作人員等,這是組織變革的哪一個觀點?
a. 務實的
b. 連續的
c. 悲觀的
d. 反應性的 (b; 中 )

24. 變革過程中解凍的階段可以想到___________?
a. 解凍組織的鬆散由現在狀態到新的狀態
b. 推動新的組織狀態
c. 放鬆組織由舊的狀況到新的狀況
d. 準備必要的變革 (d; 中 )
25. 在湍流泛舟的比喻,變革是一種自然狀態,而管理變革是___________?
a. 可接受的練習
b. 可期待的練習
c. 重複的程序
d. 維護的程序 (c; 中 )

26. 一旦變革實施後,新的情況需要再凍結___________?
a. 這樣可在短期內被維護
b. 就像情勢所需
c. 就可以持續很久
d. 讓員工接受變革 (c; 難 )

27. .成為___________,管理者應該激勵變革的施行,因為他們承諾改善組織的效率。
a. 變革代理人
b. 效率專家
c. 操作者
d. 過程專家 (a; 難 )

28. 管理者的變革選擇可以分成三個種類?
a. 環境,技術,與任務
b. 結構,技術,與人員
c. 任務,結構,與人員
d. 任務,環境,與程序 (b; 難 )

29. 公司決定銷售程序分散化,這是變革管理的哪一個種類?
a. 技術
b. 人員
c. 競爭者
d. 結構 (d; 中 )

30. 據教科書中所說,企業中競爭的因素或新的創新通常需要管理者介紹下列,除了新的___________。
a. 設備
b. 工具
c. 作業方式
d. 人員 (d; 中; p. 317)

31. 當雜貨店安裝新的掃描機讀取產品價格,這是變革管理的哪一個種類?
a. 技術
b. 人員
c. 競爭者
d. 結構 (a; 中 )

32. 卡夫食品聘用一個顧問以減少組織的摩擦,加強合作的工作關係,這是變革管理的哪一個種類?
a. 技術
b. 人員
c. 競爭者
d. 結構 (b; 難 )

33. 技術改變人與人工作關係間的人員與品質,是指?
a. 作業
b. 組織的發展
c. 縮減
d. 強健的 (b; 難 )

34. 據教科書中所說,一個人有可能抗拒變革,是因為以下的原因並非___________。
a. 不確定
b. 增加生產力
c. 關心個人的損失
d. 相信變革不是組織最好的事 (b; 易 )

35. 下列哪個理由是公司對員工表示抗拒變革是有益的?
a. 不確定
b. 凍結
c. 變革是與公司關心的事不相容
d. 解凍 (c; 難 )

36. 下列都在教科書中提到,管理者的行為用於抗拒變革,除了___________。
a. 教育與溝通
b. 經營多樣化
c. 參與
d. 簡易化與支持 (b; 中 )

37. ___________是用於直接威脅或是迫使抗拒變革的人。
a. 談判
b. 強制
c. 合作
d. 教育與溝通 (b; 中 )

38. ___________可能必須的,當抗拒來自於有力的來源。
a. 教育與溝通
b. 強制
c. 簡易化與支持
d. 談判 (d; 中 )

39. 讓___________變成有效,管理者與員工間彼此必須信賴與信任。
a. 教育
b. 強制
c. 談判
d. 參與 (a; 中 )

40. 實施變革包括鑑別組織中那一方面需要被變革與___________。
a. 董事會討論
b. 聘任顧問以證實變革是必要的
c. 成立委員會決定變革的需要是真實的
d. 讓變革程序開始啟動 (d; 易 )

41. 實施變革包括鑑別組織中那一方面需要被變革與___________。
a. 董事會討論
b. 聘任顧問以證實變革是必要的
c. 成立委員會決定變革的需要是真實的
d. 讓變革程序開始啟動 (c; 難 )

42. 下列何者代表組織文化與變革間的關係?
a. 文化與變革是自然可並立的
b. 文化有抗拒變革的傾向
c. 文化可以每月變革而非每週
d. 文化絕不會故意地變革 (b; 中 )

43. 下列何者不是適合的情境,而讓組織文化可以容易的變革?
a. 一個戲劇化危機的發生
b. 弱勢文化
c. 股票價格垂直跌落
d. 組織年輕與小型 (c; 中 )

44. 文化變革有可能發生在下列狀況:戲劇性危機發生,領導變革的手,___________。
a. 組織年輕與文化適中
b. 組織年輕與小型,與弱勢文化
c. 弱勢文化與組織弱勢
d. 組織小,與文化適中 (b; 易 )

45. 下列何者是要完成組織文化變革的第一步?
a. 指定新的領導以新的視野
b. 實施重新編組
c. 實施文化分析
d. 改變選擇與社會化的過程 (c; 中 )

46. 下列何者是要完成組織文化變革的最後一步?
a. 清楚的表示變革是組織生存必須的
b. 介紹新的敘述與儀式轉化新的憧憬
c. 指定新的領導以新的視野
d. 改變選擇與社會化的過程,與評估與獎勵系統支持新的價格 (d; 難 )

47. ___________是一種不定的狀態,當人面對重要的機會,限制或所求之物等情境,而結果是不確定與不重要。
a. 成見
b. 壓力
c. 光暈影響
d. 創造力 (b; 中 )

48. 下列何者是與壓力有關?。
a. 一種安定狀態
b. 對於外界壓力的一種負面的反應
c. 壓力通常合併著限制與需求
d. 壓力限制績效 (c; 中 )

49. 根據教科書中,壓力徵兆可以分成三大類除了___________。
a. 生理的
b. 文化的
c. 心理的
d. 行為的 (b; 中 )

50. 不安與不確定的組織環境會產生許多___________的員工。
a. 老得可以退休卻無法退休
b. 下一天才年輕與精力旺盛
c. 超時工作與緊張的
d. 超時工作但給薪很好 (c; 易 )

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