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Ben & Jerrys

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Submitted By erick2161
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S.W.O.T ANALYSIS

STRENGTHS Ben & Jerry’s has a long history of with many memorable events that has gained them many followers through out the year. One of the most internationally known day that Ben & Jerry’s promotes every year is “Cone Day.” Free cone day was started to celebrate the anniversary of their fist shop opening and to thank their fans for continuing to purchase Ben & Jerry’s ice cream. Another major contributor to Ben & Jerry’s strong brand image is their diverse flavors and creative names that they offer to the consumer. As you’ll find in the company’s Product Mission Ben & Jerry’s has committed itself to make, distribute, and sell the finest quality products with the use of nothing but natural ingredients. The respect that the company has for society has been the main foundation around which Ben & Jerry’s has built its empire on. They donate a minimum of $1.1 million of pretax profits to philanthropic causes yearly. All this has contributed to the acquiring of 36% of the market share since 2008, falling 8% short of their main competitor Haagen- Dazs and their 44% of the market share.
WEAKNESSES
Even though Ben & Jerry has a large portion of the market share and contributes to society continually the company does not come with out its flaws. Their most obvious weakness was their management as well as their mission statement (which they have amended). Some poor management decisions include such events as reinvesting in huge amounts of property and equipment back in 1994, which increased their long-term debts by 45%. Another poor decision made in the same year was their increase of marketing and selling expenses and administrative infrastructure, which increased to 28% to 36.3 million from 28.3 million in 1993. Another weakness that Ben & Jerry’s carries is their social responsibility that they want to uphold while it may help their brand image it also shifts managements focus from more important business matters, and adds unnecessary costs that can be avoided.
OPPORTUNITIES
In todays conscious societies the introduction of more fat-free and healthy alternative ice cream and yogurt products. Ben & Jerry’s has came out with a Greek yogurt product line to try to meet the demand of this newly conscious society. There is also an opportunity to provide allergen free food items, such as gluten free and peanut free products. They could also expand their product line to compete with the ‘private-in house brands’ offered by supermarkets and developing countries. Finally after some research done to see where Ben & Jerry’s stands internationally, we found out that they could sell their premium ice cream in South America (which is an emerging market) as well as in Asia in which there is an increasing demand for premium ice cream.
THREATS
One of the major threats to Ben & Jerry’s is the constant changes in demand and consumers taste preferences such as products that can be low in sugar or fats. Consumers are concerned about fattening desert products which is Ben & Jerry’s target market which read consumer labels. Another threat that we came upon was their cost to keep feeding their cows grass. This keeps their cost high for feeding their animals; in return the high fed animals push up the cost of milk. Then this continues on to raise the prices of all milk products.

DISTRIBUTION CHANNELS
SUPERMARKETS
Ben & Jerry's has a decent distribution network in the US, however Low Fat Frozen Yogurt products were only distributed in US and Canada. Nation wide, Ben & Jerry's have 1244 total distributors. Some of the local (West Coast) retailers that carry Ben & Jerry’s Low Fat Frozen Yogurt are Albertsons, Cala Foods, Safeway, Food 4 Less, and even Target stores.

Ben & Jerry's Distribution | | | | State | City | Zip Code | Distributors | Total # | CA | San Francisco area | 94*** | Albertsons, Bell Markets, Cala Foods, Safeway | 85 | CA | San Diego area | 92*** | Albertsons, Bell Markets, Food 4 Less, Ralphs Grocery, Ralphs Marketplace, Stater Brothers, Vons Food & Drug, Vons Market | 86 | CA | Los Angeles area | 91*** / 90*** | Albertsons, Albertsons Super Store, Max Foods, Pavilions, Ralphs Grocery, Ralphs Fresh Fare, Ralphs Marketplace, Save On, Target, Vons Market, Vons Super Combo Store, Vons Food & Drug | 191 | AZ | Phoenix area | 85*** | Albertsons, Albertsons-Osco, Bashas Market, Frys Marketplace, Frys Food Store, Safeway, Super K | 78 | CO | Denver area | 80*** | Albertsons, Albertsons Super Market, King Soopers, Safeway, Super K, Super Target | 134 | TX | San Antonio area | 78*** | H E Butt Food Store, H E Butt, Super Target | 34 | TX | Houston area | 77*** | Fiesta Mart, H E Butt, H E Butt Central Market, H E B Pantry, Kroger Store, Kroger Signature Store, Randalls, Super Target | 85 |

TX | Dallas area | 75*** | Albertsons, H E Butt Central Market, Kroger Store, Minyard Food Store, Sack N Save, Super Target, Tom Thumb | 156 | Ill. | Chicago area | | Cub Foods, Dominicks, Dominicks Fresh Store, Jewel Food Store, Jewel Osco, Meijer Supermarket, Osco Drugs, Super K, Target, | 123 | PA | Philadelphia area | 08*** / 18*** / 19*** | Acme Markets, Bottinos Shoprite, Genuardis Family Market, Giant Foods, Pathmark, Rite Aid Drugs, Shoprite, Super Fresh,Super Fresh Food Market, Super G, Target, Weis Market | 121 |

As shown in the following table, Ben & Jerry’s has over 350 franchised Scoop shops and “Partner Shops” located throughout the United States.

Number of U.S. Scoop Shops/Partner Shops | (By State) | State | # of shops | Alabama | 1 | Arizona | 4 | California | 57 | Colorado | 4 | Connecticut | 7 | Delaware | 2 | District of Colombia | 7 | Florida | 31 | Georgia | 11 | Illinois | 15 | Indiana | 4 | Maine | 5 | Maryland | 9 | Massachusetts | 15 | Michigan | 3 | Minnesota | 6 | Missouri | 2 | Nevada | 7 | New Hampshire | 5 | New Jersey | 14 | New Mexico | 4 | New York | 30 | North Carolina | 8 | Ohio | 15 | Oregon | 6 | Pennsylvania | 13 | Rhode Island | 7 | South Carolina | 7 | Tennessee | 8 | Texas | 15 | Utah | 4 | Vermont | 9 | Virginia | 16 | Washington | 6 | Total | 357 |

CUSTOMER INTERVIEW We observed consumers at the local target at Fullerton to see what the behaviors where when choosing to purchase ice cream. The average time the consumer spent was about 10 seconds from the time they walked in to the isle and grabbed the ice cream. There where many consumers through out the time of our observation so we decided to ask some of them a few question and their answers coincided with our research. Many consumers said that they would prefer a healthier alternative with lower sugar counts and calories as well as gluten free options that would satisfy the needs of many consumers who would want to enjoy Ben & Jerry’s products. Second of all we found out that it was not a product that one would grab and go, since it has such a array of flavors we found out that consumers take their time to make a decision between products and sometime decide to venture on to trying a new flavor. Overall people where satisfied with our product but the only thing we found out Ben & Jerry’s was lacking on was a healthier product line that would appeal to many different market segments.

http://www.marketingteacher.com/swot/ben-and-jerrys-swot.html http://www.benjerry.com http://www.idfa.org/facts/icmonth/page2.cfm

http://www.idfa.org/facts/icmonth/page5.cfm

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