...Justino Apostol’s concerns, as stated at the end of the case, are (1) “what he can do to woo Benjamin Zamora back” and (2) the existence of grapevine in Choice Fine Furniture. Since Zamora’s resignation was concluded in the case to be caused by rumors, it is therefore the main problem. It is therefore more important to determine the actions Justino Apostol should take with regards to the existence of grapevine in his business. In this regard, there are four options we can consider. We can either (1) fully or (2) partially participate in the grapevine. We can likewise either (3) totally ignore it and instead, improve on managing communication within the organization or (4) suppress its existence by issuing office rules to this effect. Since researchers say that grapevine is inevitable in an organization and, as Jitendra Mishra states “organizations cannot fire the grapevine because they did not hire it,” we can rule out the fourth option as a possible solution.[1] Besides, it is said that the organization can benefit from it in several ways.[2] If, on the other hand, we ignore its existence and instead improve the flow of the communication, we can not take advantage of the possible benefits such as having an alternative source of information regarding health and morale of the organization.[3] We are therefore left with either full or partial participation, either of which, we get to gather information regarding the trends in the office. The advantage, however...
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...communication system in the organization is the grapevine network. As people talk casually during breaks, text one another, or chat online, the focus usually shift from topic to topic. They may discuss about their job, company, supervisor, fellow employees. The inaccuracy of the grapevine has more to do with the massage input because it carries informal massages. (Massie, J.L & Douglas, J, 1977). If the input is rumor, and nothing more, the output obviously will be inaccurate. The grapevine can be the most effective form of communication, but it may also create problems. Sometimes massages become distorted or exaggerated and it cannot be controlled. The grapevine will flourish as word is spread and increases in importance when: People don’t get enough direct information Official information is ambiguous or unclear People are forbidden to communicate with each other. (Davis, 1972) Informal communication can be sometimes difficult to manage or control in an organizational setting. The key thing to remember is that the informal communication exists always has and always will and you can’t stop it. (Lorette, 2015). Since the grapevine cannot be held responsible for errors and is somewhat of an unknown, it courses problems and slow the organizations activities. For instance, if managers try to suppress it in one place or cut off one of its sources, it will pop up in another or it merely moves to another one. Due to how fast grapevine travels, to try to stop it, will be like trying...
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...Formal vs. Informal Communication Research finds that 70% of all organizational communication occurs at the grapevine level ( (Bauer, T., & Erdogan, B, 2013). To me “grapevine information” is not 100% valid since it arise from social interaction, it is as fickle, dynamic and varied as people are though it is very useful in supplementing formal channels. Nearly all of the information within the grapevine is undocumented and is thereby open to change and interpretation as it moves through the network. It often travels faster than formal channels. The grapevine is very useful in supplementing formal channels. It provides people with an outlet for their imaginations and apprehensions as well. It also helps satisfy a natural desire to know what is really going on. A communication may be 90% correct in details but that last 10% is often the most important part of the message (Mishra, 2013). Messages from the grapevine are often lacking in all the details so that the message is subject to misinterpretation; while the grapevine generally carries the truth it seldom carries the whole truth. Managers should accept the fact and decide how they can use it to their own benefit since they are inevitable Every organization has a formal communication system. This formal system provides information regarding the organization to the employees through different media. The formal network, made up of memos, reports, staff-meetings, department meetings, conferences, company newsletters...
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...INTRODUCTION Grapevine communication is the informal communication network within an organization. Grapevine is used to spread information bypassing the formal communication structure. Just like the grapevine plant: it spreads in random ways and it goes where it can. It is formed by individuals and groups in an organization. The people in the groups have something in common that links them together. A person can belong to one or more groups. A grapevine communication is a form of informal communication by which people communicates each other without any formal line of communication. It’s called Grapevine because like that of a grape vine it’s impossible to find the origin of information which results in spread of rumours. Grapevine communication is a form of informal business communication, which develops within an organization. It means gossip, usually gossip that spreads and covers a lot of ground (a lot of people), much like vines do. ACKNOWLEDGEMENT At first we desire to express our deepest sense of gratitude of almighty Allah. We are thankful to our University (Leading University, Sylhet) and the respective authorities for providing us an opportunity to take our BBA program. With profound regard we gratefully acknowledge our respected course teacher Md. Shamimul Islam for his generous help and day to day suggestion during preparation of the assignment. He is so much an inspiration and guidance to us that we are, short of words in expression our gratitude. We like to...
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...Grapevine: An overview of its antecedents, functions and consequences Surabhi Grover March 2nd, 2015 She did what? He was talking to who? Rumor has it, she is being promoted. From hallways to office cubicles, from roadsides to coffee shops and from library to classrooms, rumors and/or gossip can be heard anywhere and everywhere. This almost inevitable phenomena has made its way into organizations where gossip and gossipmongers are mostly seen in a negative light. But is that always the case? How about when you hear from a third person that one of your peers might be rewarded for his/her outstanding performance, for the most part you are motivated to perform well. Gossip has its downside but not always. Introduction Exchange of information through informal communication network or channel i.e. unverified information, often referred to as grapevine activity; rumor or gossip, is circumstantially derived, comes into existence unplanned (Michelson & Mouly, 2004) and is almost unavoidable in organizations (Michelson & Mouly, 2002). Although it can affect workplace such as by decreasing productivity and creating stress (DiFonzo, Bordia, & Rosnow 1994), it’s not a very well-researched phenomena (Noon, & Delbridge, 1993). Rumor is defined as unsubstantiated talk that lacks evidence whereas gossip is regarded as idle talk that ignores factuality (Noon, & Delbridge, 1993). According to Rosnow (1988), “Sometimes it is impossible to...
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...as liability Again, why? Because: i) The contract has been signed and commitment already confirmed ii) It can be treated as Trade Creditor in liability ii) A=L+OE A : $0 L : $5k per year OE: R ($0)-E ($5k) = -$5k $0 =$5k+(-$5k) Applying accrual basis principal, how to treat the expenditures-land,vines,vine planting,fertilizing,water 1 - Land Resource - to record as an asset upon purchase of land Source - to record partially as a liability (term loan) and partial as owner’s equity (share capital) A=L+OE Land = Term loan + Share capital $250k = $180k + $70k 2 - Grapevines To treat annually by average cost concept To record as an expenses (cost of sales) in SOCI To record as a liability in SOFP (accrual) Cost : $40k which can be accrued in average for *5 years ($8k/year) Nil=Accrual + (Revenue-Grapevines) $0=$8k+ ($0-$8k) *5 years due to the maturity of the grapevines is in Y-6 3 - Vine planting/staff cost To treat annually by average cost concept To record as...
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...the financial numbers of the organization. Just because financially your company is succeeding it does not mean improvements can not be made. If customer service is low, employee are trained improperly or processes are out of date this could cost you present and future business. Addressing these now can lead to increase profit margins from increased business and cut costs by eliminating the seven deadly wastes. 2. What is the “grapevine”? Should it be eliminated from a company? Why or Why not? The Grapevine is an internal communication source based of rumors and gossip in a given organization. “80% of the topics are business related, and 70%-90% of the details are typically accurate.”(Daft 13) You should not try to eliminate it the grapevine because it will always exist, so merely ignoring it or pretending like it is not there will not be beneficial. Keeping your employees well informed of what is going on with the company will eliminate possible hazards from misinformation that comes from the grapevine. You can also use the Grapevine as an information source to find out concerns your employees might have. 3. Is speaking accurately or listening actively the more important communication skill for managers? Defend your position. For managers speaking accurately takes priority over active listening. A manager needs to communication accurately to his employees and tell them what he needs them to do for the business to succeed. For employees active listening...
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...exchanging information, opinions or ideas from one person to others so that what is communicated is completely understood. Communication also a process of create a understanding about the message delivered. Communication is a fundamental way of exchanging information. When a communication happen, it give impact to the receiver and sender. 1.2 METHODS OF COMMUNICATION 1. Written word a. Letters, memos, fax messages, email, reports, notices, leaflets, agendas, minutes, advertisements, factsheets, leaflets, newsletters, invitations, forms, questionnaires, press releases. b. Benefits- permanent record, authority, evidence for future, can be read at leisure, Can include visual aids to assist understanding, distance may be useful. 2. Symbolic gesture c. Tone of voice, posture, gestures, facial expressions, actions, silence, movement, eye contact d. Benefits- We gain extra information, we may be able to read ‘between the lines’ 3. Multimedia e. Newspapers, magazines, radio,...
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...Assessment 2: Management and Organizational Structure issues Strayer University Situation To gain perspective of operating efficiencies within the Spectrum Brands organization, an examination of differing structures will be written. This paper will offer perspectives of the matrix and multidivisional structures, possible communication problems and ways to overcome them. A recommendation of effective centralization of organizations will be offered. Action 1. When David Jones joined Rayovac batteries were the main product line. For the company to utilize a matrix structure would prove effective in times of growth by branching out into other product lines. This requires existing management and employees having different backgrounds and focusing on different aspects of a project. Assuming Spectrum Brands intends to create a new vacuum cleaner, a team would be formed with each person being from different departments, and possibly specializations. This would exist as a person from design and engineering and another from marketing working to create the vacuum. The organization would exist as a team with the individuals still having to report to their functional management, but also reporting to project managers working on associated aspects of the vacuum cleaner product development. As the vacuum cleaner product develops, certain individuals would become more involved while others might drop out of the team completely. Action 2. The use of multidivisional structure...
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...• After C.D. Jackson took over in 1980 and Jack was removed from the Eaton’s account, he believed that the move was for the benefit of other employee’s at Western Agencies • Jack became negative, irritable and rude towards clients and began making derogatory comments towards C.D. Jackson • Jack was advising employee’s to leave the company and was developing attendance issues. • Jack was becoming forgetful of product information, careless with ordering stock and combative with clients regarding duties he was responsible for • After C.D. Jackson took over, Jack didn’t understand his role in the company. He was no longer in the inner circle of decisions and, he didn’t feel inventory counting was part of his job. Leadership • The transition of...
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...Benjamin Genous DeVry University Week 6 Assignments –Case Study Management 303 1. Brief describe the five kinds of power available to leaders and/or managers. I. Reward power, means an employee believes they are going to get some type of reward for doing their job. The reward could be pay, days off, etc. The employee believes the reward will be coming from the supervisor. II. Coercive power is a supervisor intimidating an employee to do the work or they can be fired or demoted. This can be compared to someone having a power trip complex. III. Legitimate Power, does an officer believe that the orders being given are true even if they may be coming from a higher power that does not normally give out orders to the police. An example used is an officer receiving powers from the Chief of Police and the commanding officer follows through to make sure their officers are conducting the instructions. The officer believes in his commander as he works with them all of the time and although the Chief is the highest manager, the officer knows that the commander is the one who will be making sure follow through takes place. IV. Referent power is when one person has an attraction somehow to the person giving the power. The individual will basically do anything the person with power says because the attraction is so strong. An example could be a group of teens with one teen just trying to become one of the members and they tell him to jump off a bridge. The outsider...
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...GS204 Human Behaviour in Business Organization Midterm Examination 1. The basic approaches in the study of organizational behaviour and its limitations. Organizational behaviour study has developed over the years to address the growing, complex needs of the diverse workforce in a globalized economy nowadays. Its goals are to make Managers more effective in describing, predicting and controlling human behaviour. It has become a useful tool to analyze and investigate the impact that people, structures, technology and external environment have on individual behaviour within an organization. It has likewise become an interdisciplinary field which integrates behavioural science with other social sciences specifically to enhance the working relationships between people and organizations. As managers to become more effective, a careful and extensive study of these useful ideas and conceptual models is imperative. Hence, effective management can be best attained through understanding and use of the HUMAN RESOURCES, CONTINGENCY, RESULTS-ORIENTED and SYSTEMS approaches. One of these approaches is the human resource approach otherwise known as supportive approach. Traditionally, Managers perceive their workers as pessimistic and negative beings. Under this assumption, Management is directive and controlling. The modern view of today’s employee at work in relation to organization has evolved to a developmental approach. This is the positive way of perceiving that employees are responsible...
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...| | | | | |CHAPTER | |ELEVEN | | | | | | | |11 | | |Communication and | | | |Information Technology | | | |Lecture Outline | | | |Introduction | | | |Understanding Communication | | | |What Is Communication? |In the dynamic global environment of today’s organizations, the | | |Functions of Communication |ability to...
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...vehicles, training for better communication, and methods for measuring results. Overview- Communication is a vital management component to any organization. Whether the purpose is to merely update employees on new policies, to prepare for a weather disaster, to ensure safety throughout the organization or to listen to the attitudes of employees, effective communication is an integral issue in effective management. In order to be successful, organizations should have comprehensive policies and strategies for communicating with its constituencies: employees, stakeholders and the community at large. Issues involving organizational communication arise in every HR discipline. For content on communications issues in specific HR contexts, see: •Benefits: Communication•Business Leadership: Communication•Compensation: Communication•Consulting: Communication•Diversity: Communication•Employee Relations: Communication•Ethics & Sustainability: Communication•Global HR: Communication•Labor Relations: Communication•Organizational & Employee Development: Communication•Safety & Security: Communication•Staffing Management: Communication•Technology: Communication Importance of a Comprehensive Communication Strategy Most human resource professionals and business leaders agree that linking corporate communication to the business strategy is essential to effective and consistent business operation. With...
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...Communication is defined as the process by which information is transmitted and understood between two or more people. It is a mode of sharing thoughts, feelings, expressions and many more things. Communication plays a very important role in an organization. In fact, it is said to be the life wire of the organization. Communication is very crucial and unavoidable since we have intentions which we want to pass across to another person, group or even to the outside world, besides playing an instrumental role for organizational learning and decision making. However, what is being communicated may be well understood and thus feedback, or misunderstood and thus communication breakdown. In fact, communication within an organization could be grapevine or rumour. In all, communication in an organization is very complex and it needs to be correctly handled and monitored to avoid chaos, crisis or conflict. Effective communication at workplace is a key factor in determining the success of an organization, as this will make employees feel value, connected and committed to the organization. This paper will share some real life scenario of team and organizational communication-related concerns, providing an in-depth analysis through the perspective of communication, besides recommendation of the way forward. Change Management – The Effective Communication Process Communication at workplace is about information sharing among employees so that they clarify their expectations and coordinate...
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