Introduction
Dr. Kenneth Friedman a licensed dermal pathologist founded Bethesda Dermatopathology Lab back in 1986. He along with 2 other dermal pathologists worked on about 12 cases a week, Today the roster has grown to 7 dermal pathologists, and over 1500 cases a week. According to the BDL website, our 24-hour facility specializes in the diagnosis of skin, hair, nails, and the oral cavity. We have 30 employees, and 7 certified pathologists, who are very skilled and knowledgeable in dermal pathology. Our clients consist of over 50 physician offices, stretching from California to Washington, D.C.; who send us biopsy specimens in need of a diagnosis, or professional opinion. Physicians repeatedly choose BDL, over competitors like LabCorp or Quest Diagnostics because not only are we specialized …show more content…
The relationship between BDL’s pathologist and our referring physician is vital in obtaining our customers and the retention of our customers. BDL is made up of three departments transcription, the laboratory, and the billing department. Over the past few years, our success has come from the reliable expertise, efficient work time, and accurate diagnosis that our company delivers; recently our company has been receiving numerous complaints due to the unprofessional, unreliable, and ineffectiveness of the billing department. Any billing department at any facility is the backbone of the company, it is where money is chased, expenses go out, and where the companies money is made; so when this department is not running effectively, that means major issues for the company. According to AAPC, the billing department is where the companies representatives coordinates with different insurance companies, to make sure the facility is paid for services rendered. That is the key issue that is faced in the BDL billing department. Since 2012, we have occurred $2,000,000 in accounts receivable, we have poor insurance revenue retention, and have given an incompetent appearance