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Chapter 2

CHAPTER 2—STRATEGY, ORGANIZATIONAL DESIGN, AND EFFECTIVENESS
MULTIPLE CHOICE 1. The chief of one police force emphasizes the number of arrests while another police chief

emphasizes community outreach. Which effectiveness value is the second police chief most likely using? a. human relations b. open-systems c. rational-goal d. internal-process
ANS: B PTS: 1 REF: 73 BLM: Apply

2. Top managers have a number of roles in the achievement of organizational effectiveness.

Which of the following is included in an examination of the internal environment? a. opportunities b. weaknesses c. uncertainty d. resource availability
ANS: B PTS: 1 REF: 52-53 BLM: Understand

3. Top managers have a number of roles in achieving organizational effectiveness. Which of the

following is included in an examination of the external environment? a. threats b. mission c. production technology d. strengths
ANS: A PTS: 1 REF: 52-53 BLM: Understand

4. What do the choices top managers make about goals, strategies, and organizational design

have a tremendous impact on? a. organizational profitability b. organizational efficiency c. organizational effectiveness d. organizational market share
ANS: C PTS: 1 REF: 53 BLM: Remember

5. What is top management doing when looking for strengths and weaknesses? a. assessing the external environment b. analyzing the competition c. evaluating the internal situation in order to define its distinctive competence d. determining the effectiveness of operational outcomes ANS: C PTS: 1 REF: 52 BLM: Apply

Copyright © 2012 by Nelson Education Ltd.

15

Chapter 2 6. What is the primary responsibility of top management? a. to perform the organization’s SWOT analysis b. to determine goals, strategy, and design, in adaptation to the environment c. to set a motivating culture for all employees d. to formalize and centralize the

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