CASE – 1: SMART SYSTEMS AND SMART WAYS OF WORKING HELP
TOYOTA BECOME NUMBER ONE
Q1: Which of the strategic objectives are met with Toyota’s IS implementations?
The Strategic Objectives that are met with Toyota’s IS implementations are: * To emerge into a brand known for quality and reliability. * To become skillful at combining quality with efficiency. * To deliver value to the customer at a competitive price. * To only build cars based on what and when the customers want, without additional delays or quality problems.
Q2: What is the major system implemented by Toyota?
The major system implemented by Toyota is A Vehicle Orders Management System based on Oracle E-Business Suite software. Its various advantages and uses are as follows: * It reduces the time between placing a customer order and delivery of the vehicle to the customer. * The dealer uses the system to configure a car with all of the selected options in front of the customer and then locates the best available car and options in the Toyota supply chain, including vehicles scheduled for production in the future. * The dealer then uses the system to place the order through national distributors, who consolidate the order with those of their other retailers and place an order through Toyota Motors Europe. * National distributors can use the system to monitor their orders and those of different dealers and even “swap” cars with various retailers.
Q3: Identify the ‘management’, ‘organizational’, and ‘technology’ dimensions of case.
Dimensions of the Case:
MANAGEMENT:
* The quality and reliability of Toyota vehicles are the gold standard of the industry, even among its lower-priced models.
ORGANIZATIONAL:
* Toyota has based its business processes and information systems on the principles of just-in-time delivery, quality, and continuous improvement.