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Bloom's Research and Response

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Personal and Professional Health Care Communication
Katherine Halpin, RN, CNOR
HCS/350
July, 29, 2013
Tracy Andrews

Personal and Professional Health Care Communication

Communication, according to The Free Dictionary, is “the exchange of thoughts, messages, or information, as by speech, signals, writing or behaviors.” “The scope of health communication includes disease prevention, health promotion, health care policy, and the business of health care as well as enhancement of the quality of life and health within the community.” (Healthy People, 2010). In the development and maintenance of personal and professional relationships, communication is vital. Communication can be verbal or nonverbal. Body language and facial expressions can be powerful communication tools. For healthcare personal effective communication is necessary in providing the best care for the patient and enhances the ability to make informed decisions. Effective communication can enhance patients’ outcomes and the collaboration between various health care team members. Communication takes place between the patient, their family, doctors, nurses, PT’s, PCT’s and ancillary staff. For the health care team to receive and deliver the correct information, the data collected must be accurate, up to date and pertinent. Research evidence indicates there are strong relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors (Institute for Healthcare Communication, 2011). The healthcare provider’s ability to listen, explain, and empathize can have a huge impact on the health outcomes as well as patient satisfaction and total healthcare experience. Communication goes both ways, from doctor to patient, patient to doctor, nurse to patient

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