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B.R. Richardson Case Study
Keith Gucwa
Lynn Hempey
Kristin Massicot
Kristen Ray
McDaniel College
Abstract
Papoose Laminators, a division of B.R. Richardson Timber Products Corporation was the subject of an organizational development case study for Professor Jack Lawler and his students at a local university. Lawler was asked by Papoose Laminators to provide training as they initiated the entering stage of organizational development. They later moved into the contracting stage as they decided to complete an organizational diagnosis. Poor morale, safety concerns and poorly managed human resources issues were the focus of research data that were organized with the aid of McKinsey’s 7S Model. Once Lawler and his graduate students were able to frame the copious amount of information into a useable model, they would present the information and make suggestions for improved work processes to company President, Ben Richardson and Richard Bowman, the Industrial Relations Manager. Lawler was able to create an effective learning experience for his students and present a cost efficient solution to B.R. Richardson.
B.R. Richardson Case Study Harold S. Geneen once said, “Leadership is practiced not so much in words as in attitude and in actions.” (Dickerson, 2012). B.R. Richardson Timber Products Corporation was a small lumber company located in Papoose, Oregon with low morale, serious safety issues, and an authoritative manager. Recognizing the need for an intervention, the company reached out to a consultant for training. After entering into an agreement a diagnosis of B.R. Richardson’s lamination plant was completed. (Cummings & Worley, 2008) In the case of B.R. Richardson, the McKinsey 7S Model provided the best mechanism to evaluate, diagnose and understand the collected data about various elements of the work environment.
Entering and Contracting

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