...Brand Name and Corporate Image OMM 615 Strategies: Marketing/Advertising/Public Relations Larry Flegle September 8, 2014 I can see how some may think brand image and corporate image would be considered the same. They generally mirror each other. For instance, if one views Apple as a reputable, trust-worthy company they will naturally view their brand names such as i-pod, i-pad, and Mac computers and laptops in the same aspect. For a company to expand their brand name sales, the company must have a positive image reflected upon the business. If there is one blemish on the company, their brands may suffer. The two most critical elements of a corporation’s marketing plan are the brand name and the corporate image. Corporate image is how employees, customers, and the general public recognize the company which in turn shift’s to how the public feels about the company brands or services. According to Clow & Baack (2012), “A firm’s image is based on the feelings consumers and businesses have about the overall organization and its individual brands” (pg. 25). Another important thing is how willing a corporation is to uphold its customer service in regards to a product or service being unsatisfactory. If customers consistently complain that a company’s customer service department is inhospitable and uncooperative, it can damage the corporation’s image and the brand. Corporate image is a critical component in a marketing plan because a consumer’s viewpoint of the...
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...1008267 MODULE TITLE: Marketing Communications MODULE LEADER: Chris Wollaston ASSIGNMENT NUMBER: 1 THE ROLE OF BRANDING IN THE MARKETING COMMUNICATIONS MIX There are many interpretations of marketing communications. (Chris Fill 2009)’s visual approach of marketing communications is that of using communication so as to make the consumers to be aware and also persuade them to buy the goods and services, thereby saying that marketing communications is a management process which a business engages with its various audiences. The marketing communications consist of a set of tools in different combination so as to communicate with its target audience. The marketing communications mix is made up of three elements which are: tools, media and messages. This essay will be divided in three parts; the first part will talk about brands and its characteristics, the second part will talk about the strategic role of branding in the marketing communication mix and the last part ill talk about the brand packaging and also how the brand logo augments the brand. All these, shall be seen in the subsequent paragraphs: A brand is now considered as one of the most powerful ideas in the business world. (Leslie et al 2011) suggests that brands are the main capital of the business, being major assets of the business. Also, (Rik Riezebos 2003) argue that a brand is a name, term, design, symbol, or any other feature that identifies one organization’s good or service as unique from those of...
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...Brand Image in Cola Drinks CASE:Future Cola of Wahaha Group Co.Ltd,China Sun, Jianfei 2010 Laurea Leppävaara Laurea University of Applied Sciences Laurea Leppävaara Brand Image in Cola Drinks CASE: Future Cola of Wahaha Group Co.Ltd,China Jianfei Sun Degree Programme in Business Management Thesis April, 2010 Laurea University of Applied Sciences Laurea Leppävaara Degree Programme in Business Management International Business-to-Business Marketing Abstract Jianfei Sun Brand Image in Cola Drinks; Case: Futre Cola of Wahaha Group Co.Ltd, China Year 2010 Pages 45 In Chinese beverage market, there are three mainly cola brands, Coca cola, Pepsi and Future Cola, these three brand share almost 90% cola market, so that competition is omnipresent ,not only in the consumer market, but also very intensive in business to business market. Business-to-business brand building involves various aspects, for example, attributes of products and services, brand image, brand position, and B2B brand management, Wahaha Co., Ltd as a case company need to build brand image and find a solution on how to be a stronger brand in order to attract more potential customer. The theoretical context of this thesis lies in marketing management. The theoretical emphasis and framework is however in brand management: brand concepts, brand building and brand image. As the study is made in B2B environment the difference between B2B and consumer markets will be specified. The quantitative research...
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...Brand and Corporate Image OMM615: Strategies: Marketing/Advertising/Public Relations An Assessment of Brand and Corporate Image The thought of customers not recognizing a company’s particular brand name or not understanding one's corporate image should spur marketers to act. Marketers by the use of advertising, sales promotion and public relations are able to build brand awareness and a positive corporate identity. In this paper corporate imaging and brand names will be discussed from the marketers point of view with reference to consumer perception. All assertions and suggestions will be supported by scholarly reference. As companies seeks to gain a competitive edge through some means of organizational restructuring and/or innovation, building brand name recognition and corporate image has become increasingly important. Customers identify with brand names and advertisements, which promoted products that made a favorable impression. Corporate image is an abstract concept that has a definite effect on marketing performance since consumers prefer to purchase from companies with reputable corporate images. Brand naming is a concrete concept in that a brand name is something one can see, touch, hear, feel or smell. By seeing and/or hearing and advertisement one can become familiar with a brand name which in turn can build brand's recognition. Corporate imagery is a highly involved mental process that marketers pursue in order to challenge...
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...Project Importance of Marketing and Promotion for Commercial Banks in Bangladesh Prepared for: Dr. M Mosleh Uddin Faculty Member School of Business North South University Acknowledgements: This report has been written as a partial requirement for the MBA Program at North South University in the Summer of 2011. We would like to thank our instructor Dr. M Mosleh Uddin for his help and guidance during the process of writing this report. We would also like to thank him for supervising us and providing us all the necessary information during this study. We would like to thank all the respondents for giving time to fill up the research questionnaire. Finally, We would like to express our gratitude to all the people, who have supported us during the process. Ahmed Wasiful Alam H M Iftekhar Hasan Abstract: The importance of financial intermediaries in the development of the overall economy of the country cannot be described in short. From the inception of civilization the banking sector dominates the economic development of a country by mobilizing the savings from the general people and channeling those savings for investment and thus economic development and growth. With the emergence of banking sector in Bangladesh the government has also come through different activities to reform and revitalize this industry. The issues of marketing and promotion in the banking...
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...Brand Name and Corporate Image Valarie Murphy-Taylor OMM 615 Janis McFaul July 21, 2014 Abstract The aim of this paper is to describe the difference between brand name and corporate image. As companies seek to gain a competitive edge through means of organizational restructuring and/or innovation, building brand name recognition and corporate image has become increasingly significant. Consumers identify with brand names and advertisements, which promote products that make favorable impressions. Corporate image is an abstract concept that has a definite effect on marketing performance since consumers prefer to purchase from companies with reputable corporate images. Brand naming is a concrete concept in that a brand name is something one can see, touch, fee or smell. By seeing and/or hearing and advertisement one can become familiar with a brand name which in turn can build a brand’s recognition. Corporate imagery is a highly involved mental process that marketers pursue in order to challenge the perceptions of internal and external stakeholders. Corporate advertising is big business with expenditures of more than nine billion dollars. The knowledge of that may affect how consumers feel about brands from a particular corporation or so one would think. The two concepts overlap one another. Corporate imaging and brand naming can be...
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...Perceptual Maps in Marketing Simulation Summary Thorr Motorcycles, Incorporated manufactures various models of motorcycles, and is a $5 billion company. The CruiserThorr power cruiser model provides the company a high brand image in the market, but sales are decreasing. The company contributes the decline to the aging target customers who purchase the cruiser as a lifestyle symbol, and the high cost of the motorcycle. Thorr must reverse the falling sales by developing a marketing plan with the use of a perceptual map that differentiates from competitors, and clearly position the company (University of Phoenix, 2004). Phase One In the University of Phoenix simulation (2004), “a perceptual map is a visual representation of what the customer thinks of a brand.” The map can have numerous axes, which each represent a product characteristic, and illustrate the customers’ opinion may differ from what the company is striving to advertise. The perceptual map can also compare a product’s position with competing brands, and associate the information with sales amounts to determine market strengths. The first step in preparing a perceptual map for the CruiserThorr motorcycle is the selection of four essential parameters that are applicable to the motorcycle industry and reveal the maximum potential for the cruiser. Market research ratings from a sample of 320 motorcycle riders from ages 20 to 50 years, show customers consider the CruiserThorr’s strengths in comparison with two competitors...
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...LITERATURE The term marketing has changed and evolved over a period of time, today marketing is based around providing continual benefits to the customer, these benefits will be provided and a transactional exchange will take place. Philip Kotler defines marketing as 'satisfying needs and wants through an exchange process'. In this age of globalization hyper competition has become a regular feature. Today the markets are no less then battlegrounds and one has to strive very hard for survival and growth. A brand is a name, sign, symbol, slogan or anything that is used to identify and distinguish a specific product, service, or business. Careful brand management seeks to make the product or services relevant to the target audience. Therefore cleverly crafted advertising campaigns, can be highly successful in convincing consumers to pay remarkably high prices for products which are inherently extremely cheap to make. This concept, known as creating value, essentially consists of manipulating the projected image of the product so that the consumer sees the product as being worth the amount that the advertiser wants him/her to see, rather than a more logical valuation that comprises an aggregate of the cost of raw materials, plus the cost of manufacture, plus the cost of distribution. Consumers may look on branding as an important value added aspect of products or services, as it often serves to denote a certain attractive quality or characteristic. Definition of Brand: The American...
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...Marketing Simulation Summary - Cruiser Thorr Angela DiMattia MKT/421 June 4, 2012 Matthew Rosenberg Markeitng Simulation Summary - Cruiser Thorr Thorr Motorcycles Inc. is a leader in the motorcycle industry with a turn-over of $ 5 billion, 200,000 units produced yearly, and 40% market share. What drove Thorr Motorcycles Inc. to success is the Lifestyle positioning which created a status buying in the high-end range market. The company’s management is headed by Benjamin Bao, the CEO, a highly experienced executive who leads the company, along with other seniors like Chriss Write, Chief Engineer, and Meredith Killgore, VP Brand communications. The target market for Thorr Motorcycles Inc. is the high-end segment, and customers’ age ranges from 35 to 50 years old. However lately, the company is suffering from sales decrease and loss of market share, mainly because target customers are getting older and are not interested anymore in buying into the lifestyle CruiserThorr represents. Additionally, competitors are focusing on new products sold at cheaper prices, and targeting the young generation with low disposable income. Thus, the newly hired marketing manager has been asked to revert this trend with a new marketing plan. Market research, data comparison, and mapping give a better understanding of where the company stands today in terms of brand recognition and customers’ perception. Perceptual maps are used to gather all...
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...g [pic] [pic] SCHOOL OF MANAGEMENT Brand Image of Apple Inc. [pic] BSc in Business and Management Studies [Marketing] TABLE OF CONTENTS[pic] Page ACKNOWLEDGEMENT Executive Summary [pic] Chapter 1: Introduction 1.1 Industry Summary 6 1.2 Company Profile 6 1.3 Brand Personality and Strategy 7 1.4 Line of Flagship Products 8 [pic] Chapter 2: Literature Review and Theoretical Framework 2.1 Literature Review 9 2.2 Corporate Marketing v/s Product Marketing 2.2.1 Corporate Marketing 11 2.2.2 Product Marketing 13 2.3 Definition and Importance of Corporate Image, Reputation & Brand 2.3.1 Corporate Image 14 2.3.2 Corporate Brand 15 2.3.3 Corporate Reputation 15 2.4 Impact of Exogenous Factors on Corporate Image 2.4.1 Effect of Country-of-origin (COO) on Corporate Image 16 2.4.2 Cultural and social influences to Country-of-origin (COO) 17 2.5 Importance of Corporate Communication 2.5.1 Total Corporate Communication Mix 18 2.5.2 Corporate Communication Wheel 19 2.6 Consumer Behavior 2.6.1 Maslow’s Hierarchy of needs 20 2.6.2 Consumer Buying Decision Process 21 2.6.3 Influence of Reference Groups 22 2.6.4 Family Influence on Consumer Behavior...
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...market share. Viewed as a high brand image, Thorr Motorcycles, Inc. manufactures more than 200,000 motorcycles every year. On top of that, they also offer services including motorcycle rentals, dealer software packages, dealer training, rider training, and motorist riding apparel. In this simulation, the problem at hand is their line designed for the age range of 35 – 50, and the decrease of interest and sales for that particular bike. The reasons for the decline in sales is due to the age bracket it is designed for losing interest in the product and lifestyle, while the younger groups typically do not have the money available to purchase that style. This is a rising issue and is causing Thorr Motorcycles to lose market share although they are still a successful company. Thorr has realized this issue needs to be addressed immediately before too much of the market share is lost, therefore, they have brought me in as Marketing Manager in an attempt to create a perceptual map and re focus the marketing and advertising strategies. During my time at Thorr I am expected to establish parameters, decide whether to reposition the existing brand or launch a new product, and develop new parameters based on sales surveys of the new product. The CruiserThorr is the motorcycle that I am looking at to create a perpetual map and establish new strategies for. The four fundamental parameters I used for the perceptual mapping are: lifestyle image, service offerings, price, and quality...
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...When we hear the word ‘brand’, the first thing which strikes our mind is words like – Coca Cola, Apple, or Adidas. All of these are manufacturers’ brands but the concept of brand can be applied to all kinds of products and services, even retailers. Retailers exercise authority on the manufacturers as they have a direct interaction with the customers at their stores, where the actual purchase decisions are taken by the customers. Retailers can have a lot of influence on the brand equity of the manufacturers’ brands due to these interactions with the customers. Paradigm shift in the approach This factor along with the increasing competition has forced many big companies to explore the opportunities and offer the products and services directly to the consumers by controlling their distribution system. Retailers have always focused more on the operational concerns and giving higher priority on buying decisions when they have had an opportunity to be market oriented. In the past, mass retailing have been apathetic to capitalize this advantage leaving an open field to the manufacturers. However, the changing marketing conditions and the increasing power of retailers over manufacturers in the value chain has brought about a big change in the attitude towards strategic planning. Retailers having widespread availability of information are now looking to establish their leadership and credibility in the marketing channels. This change in retailing can be considered as a paradigm shift...
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...Report Submitted By: Influence of Brand Loyalty on Consumer Sportswear Submitted To: Dr Navreet ACKNOWLEDGEMENT We owe a debt of gratitude to (professors name), for the vision and foresight which inspired us to conceive this research project on topic Influence of Brand Loyalty on Consumer Sportswear as for providing necessary information regarding the project & also for her support in completing the project. We would like to express our gratitude towards member of (institute name) for their kind co-operation and encouragement which help us in completion of this project. Our thanks and appreciation also goes to all the respondents who took time to fill the questionnaires and helped us out with their abilities. INDEX S. NO | CONTENTS | PAGE NO. | 1 | Statement of the problem | 4 | 2 | Background of the Problem | 5 | 3 | Purpose of the Study | 6 | 4 | Setting for the Study | 6 | 5 | Research Questions | 7 | 6 | Definition of Terms | 7 | 7 | Factors of Brand Loyalty | 8 | 8 | Grass roots marketing | 11 | 9 | Hypotheses | 12 | 10 | Methodology | 12 | 11 | Hypothesis Test | 13 | 12 | Sample Questionnaire | 14 | 13 | Respondents’ Information | 16 | 14 | Graphs | 18 | 15 | Analysis | 20 | 16 | Research Questions Analysis | 20 | 17 | Conclusion | 21 | Statement of the Problem This study focuses on various aspects of building brand loyalty towards youth consumers and how current marketing strategies in the clothing company industry...
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... Chapter 1 Introduction 1.1 Research project in costumer service satisfaction within McDonald’s Customer satisfaction is one of the most important aspects of any organization, especially in the fast food industry. My thesis topic chosen for analysis of fast-food image, because the last time I heard more and more these negative trends. This is the reason I see is that is gaining more and more health-conscious diets and offensive articles I've read a lot of fast food quality and health of respect. In my research I tried to find answers to spread bad rumors among consumers of fast food restaurants that are really influential to customers, as appropriate spoiled this image of hospitality. In recognition of the needs of consumers and to the satisfaction of the marketing base. The feeling of satisfaction can only be achieved on the consumer where it is put it forward with all their needs, and we will do everything possible to avoid lack of something. Collection data, self-administered questionnaire, the family, friends and acquaintances helped my mission.The first part of the thesis summarizes the theoretical selection. In this section, I explained the concept of the image, and what are those things which can convert. Then I analyzed a few restaurants market developments, the emergence of fast-food restaurants, and the effects of fast food on society. This...
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...sagepub.com Measuring Customer-Based Restaurant Brand Equity Woo Gon Kim and Hong-Bumm Kim Cornell Hotel and Restaurant Administration Quarterly 2004; 45; 115 DOI: 10.1177/0010880404264507 The online version of this article can be found at: http://cqx.sagepub.com/cgi/content/abstract/45/2/115 Published by: http://www.sagepublications.com On behalf of: The Center for Hospitality Research of Cornell University Additional services and information for Cornell Hotel and Restaurant Administration Quarterly can be found at: Email Alerts: http://cqx.sagepub.com/cgi/alerts Subscriptions: http://cqx.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Downloaded from http://cqx.sagepub.com at SAGE Publications on December 2, 2009 © 2004 CORNELL UNIVERSITY DOI: 10.1177/0010880404264507 Volume 45, Issue 2 115-131 ARTICLE 10.1177/0010880404264507 Measuring Customerbased Restaurant Brand Equity Investigating the Relationship between Brand Equity and Firms’ Performance by WOO GON KIM and HONG-BUMM KIM Strong brand equity is significantly correlated with revenues for quick-service restaurants. In a study 394 respondents gauged the strength of seven quickservice restaurant brands doing business in Seoul, Korea. The study tested four elements of brand equity, namely, brand awareness, brand image, brand loyalty, and perceived quality. Of those attributes, brand awareness had the strongest direct effect on...
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