Premium Essay

Bright Spot Summary

In:

Submitted By nganheo
Words 614
Pages 3
Summary of Chip Health and Dan Health’s “Finding the Bright Spot”

In the chapter “Find the Bright Spots” taken from the book Switch: How to change thing when change is hard, the authors state that: when changing things, there’re bright spots in your field. You need to direct your followers- the Riders by following these bright spots and make the
Elephants’ expect that change is possible and the Path is clear.
In 1990, Jerry Sternin came to Vietnam to fight malnutrition with barely support from the government. Firstly, his team found that there were a lot of problems such as poor sanitization, poverty, out of clean water. However, in six months and almost no money, solving these problems became useless.
After weighting, Jerry found that there were healthy and well-nourished kids despite their poor families. There were his bright spots. Besides that, he directed the mother’s Riders to shadow the bright spots’ mothers. Uniquely, these kids ate four times instead of twice a day, parents fed kids by hands, or mixing rice with small shrimp, crab and sweet potato green provided vitamin and protein for the kids.
Because knowledge couldn’t guide the villagers, Jerry created cooking classes at the bright spots’ houses, provided detailed instructions to the mother’s Riders. Gradually, more mothers followed and this made the mothers’ Elephants believe in making their kids healthier.
Six months later, 65 percent of the kids became healthier.
Bright spots exist in every field that you deal with. In fact, in 1970s, Steve de Shazer and his wife invented solutions-focused brief therapy. While the traditional therapists explore the problems and dig around to find the reasons, solutions-focus therapists discover the potential solutions. Firstly, after listening to the patient, they ask the Miracle Question about the signs to tell the problem were gone. Next, as

Similar Documents

Premium Essay

Senior Specialist

...call center. Recently completed CMA-Part one course. Dedicate, energetic and motivated team player seeking a career that would enable me to utilize intoaudit field. Ability to work successfully in averseand experience situations. Innovative problem solver, who thrives on challenges excels under pressure and gets the job done. Bright, confident and responsive individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes. Skills Summary  Audit Skills  Report Preparation  Written Correspondence  General Office Skills  Microsoft Office Skills  Customer Service  Scheduling  Marketing & Sales  Professional Presentations  Good command of both written & spoken English Professional Experience Call Center Supervisor - Senior Specialist Dec.-2010 to Present  To ensure that the Call Centre agents are providing accurate information on all banking products to customers by using newly adopted tools and techniques, to work on achieving the set sales plan, achieve optimum customer satisfaction Author professional correspondence to customers and vendors.  Monitor & coach agent’s calls to spot opportunities for any improvement in the service provided.  Distribute workloads on subordinates, and set action priorities and time for implementation.  Ensure that agents perform filing and carefully maintain bank data, documents & forms in an efficient and secure manner and according...

Words: 1266 - Pages: 6

Free Essay

Physics

...Chapter 10 : The Sun THE SUNS ATMOSPHERE * the sun is so hot that it neither has a liquid or solid matter anywhere inside of it * moving down into the sun there is denser and hotter masses Photosphere (“sphere of light”) * The photosphere is the innermost of layer of the three layers that comprise the suns atmosphere * A gas layer of the sun that has the most visible light * It is about 400 km thick * Density of the photosphere is low by the earth standards about 0.01% as the air we breathe * Photosphere has a blackbody spectrum that corresponds to an average temp of 5800K * The photosphere appears darkest toward the edge or limb of the solar disk , a phenomenon called limb darkening, * This occurs b/c we see regions of different temp at different depths of the photosphere Granules * lightly colored convection features about 100 km in diameter seen constantly in the solar photosphere * time lapse photography shows that granules form, disappear then reform in cylces that last several minutes Chromosphere (“sphere of color”) * is a dim layer of less dense stellar gas that is above the photosphere * It is the layer we normally see * Astronomers can also study the chromosphere through filters that pass light with specific wavelengths strongly emitted by it – but not by the photosphere – or through telescope sensitive to nonvisble wavelengths that the chromosphere emits intensely Spicules - Are...

Words: 7381 - Pages: 30

Free Essay

Dikano Evaluation

...CLEANING AND HYGIENE SERVICES PROPOSAL A PROPOSAL TO: DEPARTMENT: COMMUNICATIONS REPUBLIC OF SOUTH AFRICA The DOC September 2012 CLEANING AND HYGIENE SERVICES PROPOSAL A PROPOSAL TO: DEPARTMENT: COMMUNICATIONS REPUBLIC OF SOUTH AFRICA The DOC September 2012 DIKANO CLEANING AND HYGIENE SERVICES 3340 Metjuri Street, Olifantsfontein, Clayville 1666. Johannesburg Tel: 011 024 9064 Directors: 0823000934 info@dikanocleaning.co.za DIKANO CLEANING AND HYGIENE SERVICES 3340 Metjuri Street, Olifantsfontein, Clayville 1666. Johannesburg Tel: 011 024 9064 Directors: 0823000934 info@dikanocleaning.co.za Department of Communications IParioli Office Park C/o Duncan and Park Streets Hatfield PRETORIA 0001 Dear Sir/Madam Supply Chain Management: Acquisitions & Contracts Management To whom it may concern Thank you for allowing Dikano Cleaning and Hygiene Services to prepare a professional cleaning service proposal for your consideration. We know it takes considerable time and effort to show any potential contractor your facility, and to provide them with the necessary information. So again thank you. Here’re a few important highlights: Before we start…All of our cleaners are thoroughly trained on how to perform each cleaning task, as well as on important safety issues. Our goal is to clean each customer’s facility professionally and safely. During the start…We know a seamless, no-hassle start-up is important...

Words: 6519 - Pages: 27

Premium Essay

Marketing Proposal Draft

...Marketing Plan – Initial First Draft | Stupid Boy Marketing Plan 1. Identify the correct target market 2.1. The current target market is simply too young to fully grasp the meaning of the comic. Stupid boy is a philosophical lesson to teach which is good however a 4 year old will simply not have interest in getting such a book. 2.2. 4 – 8 year olds are also more engaged if the content has good visuals, bright colours and easy messages thus the new target group should be from 7 – 12 year olds. 2.3. Through direct marketing get to the group by cold selling to preschools, kindergartens, primary schools, local churches, monastery’s, teachers forums and offer incentives listed below. Be aggressive to drive sales. 2. Get creative with your merchandising even when using different locations to sell your book. 3.4. Make banners of characters using your current workforce, with the character and the company’s name/logo and get an advantageous spot in the other retailers to attract attraction to your book e.g. the centre spot by the entrance with higher customer traffic. 3.5. Seal and cover your book so that customers are not able to read the comic book. 3.6. At EduMall, have a reading corner with bean bags and some chairs, decorate it, get a mascot who can also go to the other retailing outlets and get customers immediately engaged. 3. Make it easy to buy 4.7. Make it available online on MyTech’s/edumall/Baatard website...

Words: 1139 - Pages: 5

Premium Essay

Clean Edge Razor

...segment and the Paramount Avail for a value offering * Paramount is ready to launch newest nondisposable razor, Clean Edge * Clean Edge is improved by utilizing a vibrating technology to stimulate hair follicles and lift the hair from the skin * Paramount would be the first company to provide scientific testing by a third-party lab * Jackson Randall, the product manager for Clean Edge, is considering the position strategy for Clean Edge Collaborators * Food stores is important partner to support the sales. In 2000, food stores sold over half of all razors. * Drug stores, mass merchandisers, club stores and other stores also partners with Paramount. Customers * Male specific grooming products seemed to be a bright spot in the industry * Electric shavers generally appealed to older consumers * Women’s market Competitors * Prince Prince had been a market leader in nondisposable razors since the 1950s and held the number one position in terms of retail dollar sales in 2009. * Benet & Klein (B&K) B&K entered the nondisposable razor market in 1985 with the Vitric brand. B&K unveiled a new product line of nondisposable razors and refill cartridges (Vitric Master) in 2009. * New Entrants such as Radiance Health Inc and Simpsons On August 1, 2009, Simpsons launched a new nondisposable razor using its deodorant brand, Tempest. Radiance also planned to extend...

Words: 767 - Pages: 4

Premium Essay

American Bald Eagle

...between male and female can be difficult. Immature bald eagles can be even more difficult to identify as they do not have the distinct white head that the adult eagles do. Another factor that can make identification of young eagles challenging in the area of observation is the similarities to the Golden Eagle that, while not as prevalent, also reside in the biome. (Clark, 1983). Mature Adults Mature adult bald eagles have distinct white plumage on their head and tail. The bill, legs and feet are bright yellow while the body and wings are dark brown. Female bald eagles are larger than males, with wider wingspans of 6 ½ to 7 feet versus 6 to 6 ½ feet in males and weigh 10-14 pounds versus 8-10 pounds in males. (Seattle Audubon Society, n.d.). Immature Bald Eagles Immature bald eagles plumage are uniformly medium to dark brown. The bill has not yet turned yellow and is black in color. When observing the underside, the wings have diagonal white lines as well as a white spot where the body and wings meet. The maturation process from immature characteristics to adult characteristics is typically between 4-6 years. (Clark, 1983). Golden Eagles While not as prevalent in the...

Words: 1218 - Pages: 5

Premium Essay

A Summary of “ Nearing 90”.

...1. A summary of “ Nearing 90”. In the essay “Nearing 90” by William Maxwell we look into the mind of a man how can see his 90th birthday approaching. A life that soon could be over. A life full of memories. The author takes the reader on a journey through his life. The good times with his mother and father on a sledge ride in the cold wither with the stars shining bright. There trip to Havana, Ill. were they went for a ride on a side-wheeler. The writer tells about his children. Hoisting them on to his shoulders reading to them at bedtime and studying there beautiful faces when they fall asleep. He enjoys sleeping and letting his head drift of, dreaming the unexplainable. He is not afraid of lying down to an afternoon nap that goes on and on through eternity. “I am not-I think I am not- afraid of dying”[1] he concludes. Even though there is one thing that he fears when he one day lies down to take his nap and never wakes up. Dead people can’t read books. 2. An Outline of the attitudes to old age The three texts show different views of the attitudes to aging. The essay by William Maxwell, text 1, takes the reader back in time and while the author explains the audiences run along side and hear about all the joy through out his life. In the article [2] research says that “the golden years really are golden”[3] that people get happier the older they get. Attitudes against aging have in the society become positive and cheerful. The internet article by Dan...

Words: 771 - Pages: 4

Premium Essay

Pepsi Case Study

...Pepsi Project Table of Contents  Executive Summary Pepsi (PEP) Background Statement of Cash Flows Analysis of ‘Cash Flow to Net Income’ Analysis of ‘Cash Flow Adequacy Ratio’ Analysis of ‘Free Cash Flow / Operating Cash Flow’ Competition Marketing Campaign Innovation References  Pepsi (PEP) Background PepsiCo, Inc. is a global food, snack and beverage company. The Company's brands include Quaker Oats, Tropicana, Gatorade, Lay's, Pepsi, Walkers, Gamesa and Sabritas. Pepsico Inc. is registered on NYSE using the ticker symbol of ‘PEP’. Using the available data from 1978 till now, the PEP ticker symbol has seen the stock price increase of approximate 4400% , which is comparable to its closest competitor Coca-Cola’s (Ticker : KO) growth of 4500% in the same time period. Pepsico’s current Market Cap is approximately 98.83B with a P/E ratio of 15.90. A high P/E ratio suggests investor's confidence in the future growth prospects of the company and Pepsico has the highest P/E ratio as compared to its major competitors in the sparkling soda industry including Coca-Cola and Dr. Pepper. Even though it can be interpreted that PEP has lagged behind Coca-Cola over the years in US market but it is very important to understand that the majority of PepsiCo's revenues do not come from carbonated soft drinks.In fact, beverages account for less than 50% of total revenue. Additionally, over 60% of PepsiCo's beverage sales come from its key non-carbonated brands like Gatorade...

Words: 2806 - Pages: 12

Free Essay

Visible Light Communication

...Modeling and Designing of a New Indoor Free Space Visible Light Communication System∗ Z. Wu, J. Chau, and T.D.C. Little Department of Electrical and Computer Engineering Boston University, Boston, Massachusetts tdcl@bu.edu August 1, 2011 MCL Technical Report No. 08-01-2011 Abstract–Recent developments in solid-state light-emitting diode (LED) materials and devices is driving a resurgence into the use of free-space optics (FSO) for wireless broadband communication. This technology uses the visible spectrum provided by “white” LEDs that are becoming ubiquitous in lighting and has some desirable properties competitive with existing radio frequency (RF) communications. By leveraging the low-cost nature of LEDs and lighting units there are many opportunities to exploit this medium for widespread optical communication deployment. The optical medium, however, has particular characteristics, including directionality and susceptibility to noise sources in the visible spectrum that must be managed. In this paper we present a new indoor FSO system, also known as a visible light communication (VLC) system that addresses achieving satisfactory data rates through diffuse link while supporting mobility under line of sight (LOS) constraints. The system model is presented with theoretical performance analysis indicating a promising rate for indoor scenarios. The new VLC prototype that can deliver in excess of 1 Mbps while providing both illumination and communication at several meters is also...

Words: 1962 - Pages: 8

Free Essay

Osram

... patens,  new  product   introduc3on)   Aspire  to  increase  APAC  revenue  to  global  revenue  from  24%  to  40%  by  2017   How  can  OSRAM  achieve  its  2017  goal?     Set  aggressive  target  in  China   market  and  commit  high  level   of  resource  &  investment   Focus  on  OS  &  GL  components   to  gain  market  share  now,  plan   for  growth  in  GL  luminaires  &   higher  value  products   Use  greenfield  strategy  to  gain   market  entry,  while  preserving   IP  &  managerial  control   Summary    Ι    Industry  Trends    Ι    Market  Analysis    Ι    Market  SelecAon    Ι    Entry  Strategy    Ι    Risks  &  MiAgaAon     1   Driving  by  key  trends,...

Words: 1476 - Pages: 6

Premium Essay

View Vincent Van Gough

...* * * While looking at these two master pieces, I can see that both artist used a similar art style to represent night and day. With van Gough's I have always liked the way the darker colors show how the stars can come out in the night sky. LeWitt's art work I personally have never seen but the he uses the same types of color while staying true with the visual design of van Gough. The difference between the two pieces is that the lines are completely making the flow and the artist original to the other. van Gough's Starry Night uses the curve of the lines to bring the stars to live as balls of light,, like what people thought they were back then. LeWitt's shows us with the lines coming from the sun, how hot that particular day was for that gentleman to work out side in the field. With the lines in either curved or straight people can see the aspects of how differently each artwork can be. I do not believe that the artists can swap in the linage of the other and get the same effect they were going for. * * * * * This piece of artwork shows how people in higher society in Europe lived back then. With the numerous children in fancy clothes, a large hallway with many pieces of artwork on the walls this was living. We can only imagine what the artist is painting in the artwork but I do believe that they are doing a family portrait of the children. Velazquez brought shadows and light into this piece to bring out hoe formal a...

Words: 940 - Pages: 4

Premium Essay

Case Study

...as bread, cereals, cakes, biscuits, pastries and scones, is well established in industrialized regions such as Western Europe and North America. Product innovation and healthier products and ingredients are fuelling market growth in these regions. Emerging markets such as Latin America, Middle/East Africa and Asia represent good market potential as western lifestyles and eating habits continue to be adopted in these regions. It is therefore interesting to explore the environment of craftsmen, Industrialists and consumers by following the trends that lead the industry; (EuropainIntersuc Study). Trend 1: Bakery = contemporary version for every moment of consumption: The consumer plebiscite places where he can buy but also consume on the spot at any time of the day. The goal here is to make bakery product more available to consumer. “In France, with 340 visits per day opening, bakeries are among the busiest retail proximity businesses” (www.devenir-boulanger.com). Trend 2: What is " good for me " is in my bakery: Here, we are concerned about consumer’s health and well -being, today's consumers are looking for freshness, nutritional quality, food safety and simplicity. The industry is focusing only delivering edible product but they also expect it to participate actively in good consumer’s food habit. For instance, if you’re diabetic you can still order a birthday cake, because they can bake one with no sugar. Trend 3 : Design, perfect for collections and sublime taste agreements:...

Words: 1003 - Pages: 5

Premium Essay

Fashion Show

...“Fashion Show” A fashion show is an event put on by a fashion designer to showcase his or her upcoming line of clothing during Fashion Week. Fashion shows debut every season, particularly the Spring/Summer and Fall/Winter seasons. This is where the latest fashion trends are made. In a typical fashion show, models walk the catwalk dressed in the clothing created by the designer. Occasionally, fashion shows take the form of installations, where the models are static, standing or sitting in a constructed environment. The order in which each model walks out wearing a specific outfit is usually planned in accordance to the statement that the designer wants to make about his or her collection. It is then up to the audience to not only try to understand what the designer is trying to say by the way the collection is being presented, but to also visually deconstruct each outfit and try to appreciate the detail and craftsmanship of every single piece. A wide range of contemporary designers tend to produce their shows as theatrical productions with elaborate sets and added elements such as live music or a variety of technological components like holograms, for example. Types of Fashion Shows 1. Ready-to-Wear Ready-to-wear shows feature more practical, down-to-earth looks that the mainstream population might want to buy. Many middle-class name brand retailers draw inspiration from the ready-to-wear looks of high-end designers, including Gucci, Prada...

Words: 1892 - Pages: 8

Premium Essay

Carnival Cruise Line International Business 13th Ed

...Carnival Cruise Lines: Exploiting a Sea of Global Opportunity International business 13th ed. Summary: This case describes the history of the cruise industry and defines it, then it talks about the current state of the Cruise industry, then it goes on to discusses the business in international waters, after that it states the main points in Carnival Cruise Line operations, finally it argues the overseas environment. SWOT Analysis: Strengths: 1. Carnival cruise lines is one of three major companies that has the share of 91% of the market and it is the largest of all three. 2. That being said it is very strong financially. 3. The financial strengths of carnival cruise line generates international connections that will be very helpful in this line of business. 4. Another point resulting from the financial strengths is the ability to cover their customers geographically being based in different countries. 5. The ability to target different segments hence it has different cruises with different costs. Threats: 1. The health problem that faced them in 2006 where a virus hit the cruise caused bad publicity which causes carnival to take the infected ship out of service which caused financial losses. 2. Any health epidemics causes carnival to avoid ports of the country infected which also can cause financial losses. 3. The weather causes a major threat which normally forces the company to cancel the trip...

Words: 1192 - Pages: 5

Premium Essay

Blue Ocean Strategy Mkt 421

...Blue Ocean Strategy Paper 01/05/15 MKT/421 Blue Ocean Strategy – Introduction When a company is about to enter the market, they typically spend their time trying to create a strategy to overcome their competitors that already exist in the market. In the book Blue Ocean Strategy authors W. Chan Kim and Renée Maugorgne explain how to create your own blue ocean. A blue ocean is the complete opposite of the existing red oceans in the market that quickly drown a new company before they can gain success. Basing their studies on 150 strategic business moves that stretch over 300 years and 30 different industries. Kim and Mauborgne express the importance of 6 principles a company needs in order to create their own blue ocean. The six principles show how to reconstruct market boundaries, focus on the big picture, reach beyond existing demand, get the strategic sequence right, overcome organizational hurdles, and build execution into strategy (Blue Ocean Strategy, 2014). What is Blue Ocean Strategy in Marketing? The Blue Ocean Strategy is essentially creating your own unique market where you have absolutely no competitors therefore creating your own demand from consumers. This strategy is important because it has been proven to be wildly successful and is trending in all types of industries, meaning this strategy isn’t going away and it is a proven strategy, especially in the ever changing and expanding tech industry. In a ‘blue ocean’ a company doesn’t need strategize on...

Words: 1448 - Pages: 6