Design Trade-Off Approach “ Kudler Fine Foods has experienced significant growth and is now focused on expanding the services, improving the efficiency of its operations and increasing the consumer purchase cycle as a means to increasing the loyalty and profitability of its consumers” (Apollo Group, 2015, p. 1). “Kudler’s new initiative is tracking purchase behavior at the individual customer level and providing high value incentives through a partnership with a loyalty points program” (Apollo Group, 2015, p. 2). Cost, schedule, and performance are three factors that will determine the approach to take concerning the system to be implemented. When using the following criteria for choosing off-the-shelf software and hardware products, it should include the following: * Cost of all project materials, logistics, and support during installation and there-after, training of new system to employees and management. * Functionality proposed system components * Vendor logistics and support * Flexibility of the use and ability to adapt to new needs later as the KFF needs arises. * Documentation * Response time * Emergency plan for issues to arise * Ease of installation * Testing of installed system * Finalize system operations Requests for proposals (RFP) are a good starting point for researching information about commercially made off-the shelf system software, how it performs, and the costs. Keep in mind that the cost will involve comparing the differences of developing internally created software or buying a commercial license type software package. When comparing the cost of purchasing vendor upgrades or have an annual license fee with the costs