...Task2 a. Vision and Mission statements Mission Statement The mission of Innovative Widgets’s Customer Service function is to always convey a passion for the customer and to consistently deliver the best service experience. Vision Statement Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations b. Product standards |Size |Dimensions (mm) |Tolerances (%) |Pricing ($) |material |Delivery (hrs.) | |5 |30x5 |0.5% |1 |Stainless |48 | |6 |30x6 |0.5% |2 |Stainless |48 | |7 |30x7 |0.5% |3 |Stainless |48 | |8 |30x8 |0.5% |4 |Stainless |48 | |9 |30x9 |0.5% |5 |Stainless |48 | |10 |30x10 |0.5% |6 |Stainless |48 | c. The policies and procedures...
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...Business Institute of Australia ABN 18 085 304 570 RTO Code: 91019 CRICOS Provider Code: 02607G Level 1 & 2, 363 - 367 Pitt St. Sydney NSW 2000 Australia T. + 61 2 9268 0809 E. info@businessinstitute.edu.au www.businessinstitute.edu.au BSBCUS501 Manage quality customer service Assessment - 2 BSBCUS501 Manage Quality Customer Service Assessment Task 2 Last Updated April 2016 V 1.0 Page 1 of 7 Business Institute of Australia ABN 18 085 304 570 RTO Code: 91019 CRICOS Provider Code: 02607G Level 1 & 2, 363 - 367 Pitt St. Sydney NSW 2000 Australia T. + 61 2 9268 0809 E. info@businessinstitute.edu.au www.businessinstitute.edu.au Task 02 (Role Play): Manage and develop team Submission details The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be approved in writing by your trainer. See procedure and task specifications below for details. You must submit both printed copy and soft copy of your answers. Submit printed copy of required evidences (your answers) to your Trainer with the "Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of your answers. Upload the softcopy on the eLearning site with appropriate header and footer (Your name, student id, unit/subject name, assessment no, page no, etc.) The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if further clarification required and to validate...
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