...Yamile Macklin Course Project Week 7 Toyota Motor Company Managing Quality BSOP588 Managing Quality 02/03/14 Toyota Motor Company Quality Management Toyota Motor Corporation (TMC), is commonly known as Toyota in the stock markets was founded in 1933 By Kiichiro Toyoda. Toyota has enjoyed continuous growth in the automotive industry for decades as the largest automobile manufacturer and multinational automaker with an excess of five million vehicles per year, employing over 320,000 employees, and 14 plants in North America. After years of success in the auto industry as a credible and quality driven automaker, near the end of 2009 a horrifying car crash in Southern California led to the discovery of a major issue. With the assistance of the National Highway Traffic Safety Administration Toyota began recalling vehicles after reports that various vehicles experienced unintended acceleration. This 2009 recall was diagnosed as a possible incursion or incorrect or out-of-place front driver’s side floor mat, which can cause pedal entrapment. In October of 2009 Toyota begins sending out letters to owner notifying them of an unspecified upcoming recall to fix an unintended acceleration issue (Eugene). This recall was quickly followed by two massive recalls in early 2010 for related issues. The second recall occurred January 21, 2010 and was enacted after several vehicle accidents were declared to have no relation to the floor mat issue, but instead a new and more complex...
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...Running Head: Identifying Quality Issues within a Struggling Retailer: Starwoods Hotel and Resorts Outline Submitted by: BSOP 588: Managing Quality Instructor: Richard Sheng September, 2013 BSOP588 Final Project Proposal Outline-Jemetie McKeithen 1. Identifying Quality Issues within a Struggling Retailer: Starwood Hotels and Resorts 2. Starwood Hotel and Resort 3. Background/overview of organization • 145,000 employees (2013); 1,162 stores • Hospitality • Hospitality/Vacation Rental and Sales/Customer Service • Brief synopsis of Quality management processes: Juran’s Quality Management seems to be the attempt of the organization. Planning- the organization appears to be planning ahead but more so for the new facilities for which it intends to aware…currently on the list for company’s least like to acquire or keep stockholders indicates a lack of commitment even by those who appear to have the most to gain or lose. Control-The company is losing control of their management, their employees and their investors Improvement- the company is attempting to make changes internally as well as externally; however, seem to be stumbling over their feet. 4. Introduction to the Problem • Identify the Quality Issues that need to be addressed o Performance issues that have continued to be present and duplications since 2009 o Customer service issues due to employees who are not satisfied therefore there is reduce morale and production ...
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